Hi,
My iPhone 6 with IOS9.1 decided I needed to give it my passcode instead of touch ID (for no particular reason). Unfortunately, it gives me a numeric keypad to enter my alpha numeric 6-digit passcode. There is no way for me to enter my passcode with the keypad.
I've tried rebooting with no help. What can I do to get into my iPhone?
-David
iPhone 6, iOS 9.1
<That means that you have a 6 digit all numeric passcode. If you had an alphanumeric passcode you would see a regular keyboard.>
That is the issue. I had an alphanumeric passcode. I've been using it for many months and getting the alphanumeric keyboard until today.
I chatted with Apple a little while ago. They were nice enough to not charge me for consultation. He said he had not heard of the problem in the past and made a note of it. They could not fix it. I am restoring the phone now.
-David
David Rossetter wrote:
There is no way for me to enter my passcode with the keypad.
Why not? Don't you see the alphabetic characters as well as the numbers as shown here?
At worst you can follow the instructions here:
<Don't you see the alphabetic characters as well as the numbers as shown here?>
Yup. Don't know how to select them. I hit the corresponding key but it does not seem to work.
Yeah, thanks. I'm hoping to avoid that and inform Apple of a possible issue.
That means that you have a 6 digit all numeric passcode. If you had an alphanumeric passcode you would see a regular keyboard.
it should just let you adjust the settings within the settings app under passcode and touch ID.
CoolKyogre wrote:
it should just let you adjust the settings within the settings app under passcode and touch ID.
How do you get to the Settings app if you can't log in?
True, i didn't think about that.
Alpha Numeric Passcode - Numeric Keypad
