Alpha Numeric Passcode - Numeric Keypad

Hi,


My iPhone 6 with IOS9.1 decided I needed to give it my passcode instead of touch ID (for no particular reason). Unfortunately, it gives me a numeric keypad to enter my alpha numeric 6-digit passcode. There is no way for me to enter my passcode with the keypad.


I've tried rebooting with no help. What can I do to get into my iPhone?


-David

iPhone 6, iOS 9.1

Posted on Nov 10, 2015 1:02 PM

Reply
9 replies

Nov 10, 2015 2:22 PM in response to Lawrence Finch

<That means that you have a 6 digit all numeric passcode. If you had an alphanumeric passcode you would see a regular keyboard.>


That is the issue. I had an alphanumeric passcode. I've been using it for many months and getting the alphanumeric keyboard until today.


I chatted with Apple a little while ago. They were nice enough to not charge me for consultation. He said he had not heard of the problem in the past and made a note of it. They could not fix it. I am restoring the phone now.


-David

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Alpha Numeric Passcode - Numeric Keypad

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