Q: My Music and Playlists are blank.

I had beats music, linked/synced my accounts. Now my playlists and my music, on the phone are blank. Cannot create a new playlist and cannot download music. I'm getting a "This computer cannot be transferred" error on my phone.

BUT all my playlists from beats music did sync with my computer and can be seen and played on the computer.

I have the same problem, iTunes is activated with iCloud Music Library and it was doing something for a while during that.

Nothing shows up in the Android App, blank in MyMusic and in Playlist.

I'm having an issue too.

My understanding is that Apple Music will bring in your iTunes purchases. I logged in with my Apple ID and my purchases show up then it says something like "You did not buy this item. You can not redownload this." and "This item has not been purchased. The "Song Name" cannot be downloaded because it was not purchased with your Apple ID"

However I did purchase it with my Apple ID, the same Apple ID I used on my iTunes account where I purchased it. I realize this app still says BETA but where are the known issues posted? This is a big snafu and I hope it's something being addressed and would like to see something saying so. Otherwise this will be a short lived subscription. I've wanted to have access to my iTunes library for a long time on Android.

What's the story Apple?

Just now all my music showed up in the app, apparently there is a transfer time for everything to get synced properly.

All good for now :-)

Yea mine were found, but if I tap on a selection I start getting the errors I indicated in my previous post. (Note, I don't subscribe to iTunes Match and haven't now for a couple of years.) I have opted for the 3 month trail of Apple Music but I don't understand the reason for the errors.

I think that mine still is updating the library, some songs that I have bought are not accessible and some are.

I'm just going to wait and see...

I have the same problem. I even contacted support but they weren't able to solve this. I'm just waiting for an update hoping it will fix this.

Same problem here.  Nothing is loading under My Music.  I contacted support and they pretty much gave up.  Said they would pass it on and contact me later.  That was over a week ago.  I was hopeful the latest update (0.9.1) would fix it.  It's nice they've at least given people instructions on how to turn on iCloud Music library but mine was already enabled and still no music.  The funny thing is if I add music on my phone I get an error "Something went wrong. Please try again later." yet the song or album I added shows up in iTunes on my computer.

Guess I'll keep waiting... I'm fed up with my current streaming service.  My money is here on the table, Apple just needs to fix this.

C'mon Apple, I have lots of Music I've purchased via iTunes that I can't download in Apple Music because I get the "This item cannot be downloaded because it was not purchased with this ID" messages even though it's my only Apple account. his

I had high hopes for this coming to Android but you're not acknowledging any problems or resolutions.

I wanted to update this post in case there were still people having issues with their My Music on Android.  Apple Support finally contacted me via email and they wanted to put my account in troubleshooting mode.  We did that and their engineers were able to duplicate the issue on my account with their own Android devices.  The fix was to reset my iCloud Music Library.  They sent me a list of instructions on how to back up my music in iTunes.  After we did that they had to reset it on their end.  They followed up with me a couple days later and sent me more instructions on how to restore my music.  My phone is working now and all the Apple Music I added to my library is showing up on my phone now!  Took about a month to resolve but we finally got it.  Hope this helps anyone else having issues.

Hey jpmkc, I have the same problem! I'm glad to hear it helped, gives me hope it will work for me too. Right now I'm waiting for them to reset my iCloud library. I have two questions:

Were your playlists successfully restored and did the songs remain in the same order?

In the 'Recently added' section in 'My music', is the music sorted the same way it was before the reset?

Issue persists, v0.9.5 (189), HTC One M9. My iTouch 5 can see all playlists, though is showing the same purchase error explained by previous posters. Both my M8 and M9 experienced this bug, so it might have something to do with Lollipop in general. As Verizon has yet to release Marshmallow, I am unable to verify this theory. I've been with Apple Music since it began, and was one of the first 100 (literally) to download the Android app, so ample time for the app's library to update has passed. I un-/reinstalled the app to no avail, instead amplifying the problem. Now not only are all 40 or so playlists I built are no longer visible, but all Apple-created playlists added prior to reinstallation are present yet inaccessible due to blank titles and filling. I've attached a screenshot to illustrate; as is visible by the Recently Added section near the top, one of the Apple-created lists displays, but is absent in the list of all Apple playlists.