safari Version 9.0.1 OS X el capitan not loading google and youtube

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Level 1

9 points

safari Version 9.0.1 OS X el capitan not loading google and youtube

Have 3 12" Macbook Retinas in our house hold and all 3 having the same issue. Using safari Version 9.0.1 on OS X el capitan and Google / youtube will not load. If I close the browser or disconnect from wifi and reconnect they will load. If I use any other web browser we do not have this problem. It is so inconvenient to have to shut down the browser and restart in the middle of a search or trying to access youtube. Seems only these 2 sites are affected and only while using Safari, Chrome will load fine even with Safari opened trying to load same page.

Problem started when we up graded to El Capitan.

MacBook (Retina, 12-inch, Early 2015), OS X El Capitan (10.11.1), null

Posted on Nov 10, 2015 1:01 PM

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Answer 1

Nov 15, 2015 10:26 PM in response to morphix

same issue. it does eventually load. it happens everyday for me when I get home.

I've had the dev tools open during the load and nothing is happening. I just see safari take 100% cpu. seems like a safari issue even before it makes a request.

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Answer 2

Nov 19, 2015 8:16 AM in response to apple.nut

Same issue too with Safari and Google sites. Checking against Chrome show no problem with sites nor Internet connection.

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Answer 3

Eric Root

Level 10

684,039 points

Nov 20, 2015 9:50 AM in response to morphix

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Safari/other browsers – Website not loading

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Answer 4

morphix Author

Level 1

9 points

Feb 13, 2016 7:10 PM in response to morphix

well just update problem still happening.

Got a new macbook pro set it up from a backup and problem loading google and youtube, only way to fix is to turn of and on the wifi. Even set up a 12" Macbook fresh with no back up and has problem too.

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Answer 5

Eric Root

Level 10

684,039 points

Feb 14, 2016 6:25 AM in response to morphix

Try a restart.

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About El Capitan

Safe Mode Startup – El Capitan.

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