Apple TV 4th gen keep asking for iTunes Store password

Question

Level 1

1 points

Apple TV 4th gen keep asking for iTunes Store password

The tvOS keeps asking for my iTunes Store password when starting a purchased movie or buying a free app.

I initially setup the Apple TV with my iPhone but it went straight into this behavior so I reset it and configure it manually. After the initial configuration all was ok, no password prompt. So I went ahead and enabled the restrictions and disabled the in-app purchases. ( I have my 2 beautiful reasons for doing that). Once the restrictions enabled the password prompt re-appeared, initially for free apps and then also for the purchased movies. I had disabled the restrictions but without luck.

I also updated the system to 901 but that did not help.

I Did try to find a similar problem on the forum but apparently I am the only one with this issue so I wonder if I am the only one enabling the restrictions since I fail to understand what I do wrong.

Any help would be much appreciated.

Cheers,

Eduard

Apple TV, tvOS 9.0.1

Posted on Nov 10, 2015 2:06 PM

Reply

Answer 1

Nov 19, 2015 11:23 AM in response to eduardosan

Same here. After enabling Restrictions, the iTunes password is required for every purchase and every movie playback (instead of the PIN).

Also I disabled Restrictions and restarted the AppleTV but the password is still required.

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Answer 2

Nov 20, 2015 6:07 PM in response to eduardosan

Got my Apple TV 4th gen in the mail yesterday. Set it up today, same steps as yours:

1) set up using phone

2) enable restrictions

EVERY SINGLE TIME I play a track from a purchased album, I get prompted repeatedly to enter my (long and secure and extremely-painful-to-enter) iTunes password! If I decline, Apple TV iterates over all the following tracks in the album and prompts me for each one!

THis situation makes the Apple TV 4th gen completely unusable for any of my Apple/iTunes owned media.

AT least the third party apps seem fine.

Current state is basically a Roku3, which I unplugged earlier today. Going to be returning the ATV4G if this can't be resolved.

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Answer 3

Nov 20, 2015 6:54 PM in response to gitastrophe

As a workaround, you can restore the ATV and then not enable Restrictions, and it will work just fine. The password is only asked at every step if you enable Restrictions.

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Answer 4

CRAWR

Level 1

8 points

Nov 21, 2015 12:16 AM in response to Razvan Dobre

Same here. Hating to enter password EVERY time. Does anyone know if the iPhone can be linked to ATV so it can be used to enter passwords?

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Answer 5

Nov 24, 2015 9:44 PM in response to eduardosan

Yep, having the same problem. As I type this, I'm doing a factory settings restore and will see what happens if I don't turn Restrictions on this time. As with all of you, simply turning Restrictions off doesn't solve the problem.

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Answer 6

Nov 29, 2015 11:08 AM in response to eduardosan

I Have same problem i tray every things i think the problem come after you activate i cloud music

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Answer 7

eduardosan Author

Level 1

1 points

Dec 9, 2015 5:41 AM in response to eduardosan

Updated to tvOS 9.1 today and the issue is not present at all. It works now as previous apple TVs did and as I expected it to work from the beginning: with the restriction pin active and without asking for password when playing content.

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Answer 8

Dec 9, 2015 7:36 PM in response to eduardosan

I updated as well tonight. I'm still having the issue. I have tried logging out of iTunes and that didn't fix the issue either. This is so lame and really something needs fixed. Apple isn't able to get my money because I'm tired of typing my password. Any other thoughts or help would be great.

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Answer 9

Dec 10, 2015 9:01 AM in response to eduardosan

I also updated my ATV and this issue was fixed for me.🙂

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Answer 10

eduardosan Author

Level 1

1 points

Dec 10, 2015 10:00 AM in response to austinfromfranklin

I had restrictions disabled when I updated. Maybe that helped. I guess you should try disabling restrictions or reset the aTV.

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