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All replies
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Helpful answers
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Nov 11, 2015 1:05 AM in response to Caleb Wootenby whoisdylanlewis,I'm having the exact same problem. Any input would be greatly appreciated.
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Nov 11, 2015 1:28 AM in response to Caleb Wootenby Donald Morgan,I am not positive on this but I think you have to SYNC all of the devices to the Apple ID account.
Good Luck
Don Morgan
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Nov 11, 2015 1:03 PM in response to Donald Morganby tarik802,I am having the same problem. Donald, can you explain what you mean by "SYNC all of the devices to the Apple ID account."
Is there a button for that?
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Nov 12, 2015 7:43 AM in response to tarik802by tarik802,And when I try to add music from AM I get another error: "Something went wrong. Try again later."
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Nov 12, 2015 5:49 PM in response to whoisdylanlewisby Caleb Wooten,I just wanted to let everyone know that I had a very long phone conversation with the Sr. Adviser of iTunes and he told me that they have no idea why this error is popping up. He told me that he was going to get the technicians involved in the problem and would report back to me as soon as he could. When he does I will post more for you guys so we can get this thing solved.
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Nov 15, 2015 8:35 PM in response to Caleb Wootenby @Tgreene,You have had better progress than I have. 2 calls in a row over an hour long I was not able to speak with a Sr advisor and last call said to call back another day.
I still have none of my beats music transferred. My beats acct is closed so I have no songs saved I can access with new Apple music app. Anxious to hear what you find out.
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Nov 15, 2015 10:12 PM in response to @Tgreeneby Menane,Maybe you've got already the max of 5 idevices connected on that account
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Nov 16, 2015 8:26 PM in response to Menaneby @Tgreene,just spoke with a senior advisor and was floored by their response. as i have only one device and one apple id created just yesterday, they confirmed the issue and are aware of the problem. they explained my particular phone, samsung note 4, generates a code for associating the apple id that is the same as 3000+ other android phones, that may also be other models, and they do not have a resolution at this time. they estimate it will require an update to the app or the android os or both, none of which sound like a short term fix. was shocked to hear from one tech support person i spoke with, accuse apple of hurriedly pushing out garbage software to regain revenue from the android market. definitely sounds like some turmoil inside apple ranks. i did tell the senior advisor apple has a moral obligation to make this issue known to all android beats and apple users given how serious it is. in my opinion, they should postpone closing the beats service and halting any further migrations toapple music until this is resolved because once the apple service is initiated the beats service is permanently lost. ill give apple til the end of the month to resolve this issue or im jumping ship for another streaming service, a shame since i have been with beats since it acquired mog.
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Nov 18, 2015 7:37 PM in response to Caleb Wootenby ynoti,Tonight there was an update to Apple Music in the Google Play store and now I no longer get the message and can now see my iTunes music and saved playlists. Looks like Apple fix the issue.
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Nov 19, 2015 1:00 AM in response to ynotiby Bruce Atkinson,I had to uninstall and reinstall, but then it started working since the update.
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Jan 16, 2016 2:01 AM in response to Caleb Wootenby NigasInParis,I face the same issue till date and I believe that most samsung owners are experiencing the same problem as I cannot download any music or view my entire music library which is around 11 gb on my Samsung Galaxy Note Edge , please let me know if there is a solution available to this


