Caleb Wooten

Q: Apple Music on Android Please help me!

So today I downloaded Apple Music on my android galaxy s5, so I signed into a apple id account that i had and started a subscription. So I got on app and decided to download a song but I got a pop up saying "this computer cannot be transferred. You cannot associate this computer with a different Apple ID for 90 days." I have only entered one apple id into apple music on my phone so I don't know what the problem is. Thanks, Caleb.

Apple Music on Galaxy S5, Other OS

Posted on Nov 10, 2015 3:46 PM

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Q: Apple Music on Android Please help me!

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  • by Caleb Wooten,

    Caleb Wooten Caleb Wooten Nov 10, 2015 5:42 PM in response to Caleb Wooten
    Level 1 (0 points)
    Nov 10, 2015 5:42 PM in response to Caleb Wooten

    Screenshot_2015-11-10-20-40-36.png

  • by whoisdylanlewis,

    whoisdylanlewis whoisdylanlewis Nov 11, 2015 1:05 AM in response to Caleb Wooten
    Level 1 (0 points)
    Nov 11, 2015 1:05 AM in response to Caleb Wooten

    I'm having the exact same problem. Any input would be greatly appreciated.

  • by Donald Morgan,

    Donald Morgan Donald Morgan Nov 11, 2015 1:28 AM in response to Caleb Wooten
    Level 6 (12,783 points)
    Nov 11, 2015 1:28 AM in response to Caleb Wooten

    I am not positive on this but I think you have to SYNC all of the devices to the Apple ID account.

    Good Luck

    Don Morgan

  • by tarik802,

    tarik802 tarik802 Nov 11, 2015 1:03 PM in response to Donald Morgan
    Level 1 (0 points)
    Nov 11, 2015 1:03 PM in response to Donald Morgan

    I am having the same problem. Donald, can you explain what you mean by "SYNC all of the devices to the Apple ID account."

    Is there a button for that?

  • by tarik802,

    tarik802 tarik802 Nov 12, 2015 7:38 AM in response to Caleb Wooten
    Level 1 (0 points)
    Nov 12, 2015 7:38 AM in response to Caleb Wooten

    So, I reinstalled AM and after I logged in I got that error, but now nothing shows up in My Music: Screenshot_2015-11-12-07-27-16.png

    Even if I had logged in to another account (I hadn't) I just wouldn't be able to download purchases, it shouldn't affect music added from AM.

  • by tarik802,

    tarik802 tarik802 Nov 12, 2015 7:43 AM in response to tarik802
    Level 1 (0 points)
    Nov 12, 2015 7:43 AM in response to tarik802

    And when I try to add music from AM I get another error: "Something went wrong. Try again later."

  • by Caleb Wooten,

    Caleb Wooten Caleb Wooten Nov 12, 2015 5:49 PM in response to whoisdylanlewis
    Level 1 (0 points)
    Nov 12, 2015 5:49 PM in response to whoisdylanlewis

    I just wanted to let everyone know that I had a very long phone conversation with the Sr. Adviser of iTunes and he told me that they have no idea why this error is popping up. He told me that he was going to get the technicians involved in the problem and would report back to me as soon as he could. When he does I will post more for you guys so we can get this thing solved.  

  • by @Tgreene,

    @Tgreene @Tgreene Nov 15, 2015 8:35 PM in response to Caleb Wooten
    Level 1 (0 points)
    Nov 15, 2015 8:35 PM in response to Caleb Wooten

    You have had better progress than I have. 2 calls in a row over an hour long I was not able to speak with a Sr advisor and last call said to call back another day.

    I still have none of my beats music transferred. My beats acct is closed so I have no songs saved I can access with new Apple music app. Anxious to hear what you find out.

    Screenshot_2015-11-15-20-54-23.jpg

  • by Menane,

    Menane Menane Nov 15, 2015 10:12 PM in response to @Tgreene
    Level 1 (6 points)
    Nov 15, 2015 10:12 PM in response to @Tgreene

    Maybe you've got already the max of 5 idevices connected on that account

  • by @Tgreene,

    @Tgreene @Tgreene Nov 16, 2015 8:26 PM in response to Menane
    Level 1 (0 points)
    Nov 16, 2015 8:26 PM in response to Menane

    just spoke with a senior advisor and was floored by their response. as i have only one device and one apple id created just yesterday, they confirmed the issue and are aware of the problem. they explained my particular phone, samsung note 4, generates a code for associating the apple id that is the same as 3000+ other android phones, that may also be other models, and they do not have a resolution at this time. they estimate it will require an update to the app or the android os or both, none of which sound like a short term fix. was shocked to hear from one tech support person i spoke with, accuse apple of hurriedly pushing out garbage software to regain revenue from the android market. definitely sounds like some turmoil inside apple ranks. i did tell the senior advisor apple has a moral obligation to make this issue known to all android beats and apple users given how serious it is. in my opinion, they should postpone closing the beats service and halting any further migrations toapple music until this is resolved because once the apple service is initiated the beats service is permanently lost. ill give apple til the end of the month to resolve this issue or im jumping ship for another streaming service, a shame since i have been with beats since it acquired mog.

  • by ynoti,

    ynoti ynoti Nov 18, 2015 7:37 PM in response to Caleb Wooten
    Level 1 (0 points)
    Nov 18, 2015 7:37 PM in response to Caleb Wooten

    Tonight there was an update to Apple Music in the Google Play store and now I no longer get the message and can now see my iTunes music and saved playlists. Looks like Apple fix the issue.

  • by Bruce Atkinson,

    Bruce Atkinson Bruce Atkinson Nov 19, 2015 1:00 AM in response to ynoti
    Level 1 (0 points)
    Nov 19, 2015 1:00 AM in response to ynoti

    I had to uninstall and reinstall, but then it started working since the update.

  • by NigasInParis,

    NigasInParis NigasInParis Jan 16, 2016 2:01 AM in response to Caleb Wooten
    Level 1 (0 points)
    Jan 16, 2016 2:01 AM in response to Caleb Wooten

    I face the same issue till date and I believe that most samsung owners are experiencing the same problem as I cannot download any music or view my entire music library which is around 11 gb on my Samsung Galaxy Note Edge , please let me know if there is a solution available to this