Notes can't find older notes

Question

Level 1

16 points

Notes can't find older notes

Since I upgraded to El Capitan, the "Find" function in the Notes app (V 4.0) does not find any notes older than Jan. 6, 2015. Most of my 450 notes are older than that and are hard to find without a working Find function. They are divided into folders, but a couple of the folders have over 100 notes in them. I assume there's some database that must be indexed or the old notes are stored in a different place from the newer ones. Note that if I do find an older note and update it, Notes can then find the updated note.

How can I get the Find function to locate notes no matter how old they are without manually updating every one of the 400 or so notes that it can't currently find?

OS X El Capitan (10.11)

Posted on Nov 10, 2015 4:44 PM

Reply

Answer 1

Linc Davis

Level 10

209,547 points

Nov 10, 2015 5:46 PM in response to emk.mac

Rebuild the Spotlight index. If you try to search now, there will be an indication that indexing is in progress.

Reply

Answer 2

emk.mac Author

Level 1

16 points

Nov 11, 2015 6:45 AM in response to Linc Davis

Thanks for the suggestion. I tried it, but unfortunately it made no difference. Nor did the computer tell me that it was reindexing.😟

Do you have another suggestion?

Reply

Answer 3

Linc Davis

Level 10

209,547 points

Nov 11, 2015 7:32 AM in response to emk.mac

This is a diagnostic procedure. It makes no changes and therefore will not, in itself, solve the problem.

Step 1

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Triple-click anywhere in the line below on this page to select it:

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign ($) to appear.

The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.

The Terminal window doesn't show the output. Please don't copy anything from there.

If any personal information appears in the output, anonymize before posting, but don’t remove the context.

Step 2

Enter the following command as in Step 1 and post the output:

mdutil -as 2>&- | pbcopy

You can then quit Terminal.

Step 3

Launch the Console application in the same way you launched Terminal. In the Console window, look under the heading DIAGNOSTIC AND USAGE INFORMATION on the left for crash reports related to Spotlight. If you don't see that heading, select

View ▹ Show Log List

from the menu bar. A Spotlight crash report has a name beginning in "mds," "mdworker," or "mdwrite," and ending in ".crash". Select the most recent such report, if any, from the System and User subcategories and post the entire contents—the text, please, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post any other kind of diagnostic report, such as hang logs—they're very long and not helpful.

When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply

Answer 4

emk.mac Author

Level 1

16 points

Nov 12, 2015 8:42 AM in response to Linc Davis

Thank you so much for your advice. I appreciate your taking the time to help diagnose the problem.

Here's the output from the syslog:

(ImportBailout.Error:1325) Asked to exit for Diskarb

(LSOF.Error:244) File '/Volumes/Windows' (fd=21) left open on device 16777235

(Queue.Error:1497) [prePop journals.live_system:0x7fc1bbf29680] ERROR! retired:0 lastSerialNumberRetired:4710154 popped:4 count:949 Insufficient files

(Queue.Error:1497) [prePop journals.live_user:0x7fc1bea67870] ERROR! retired:60 lastSerialNumberRetired:5779524 popped:216 count:221 Insufficient files

(Server.Warning:445) No stores registered for metascope "kMDQueryScopeComputer"

code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "(null)" UserInfo={SecCSArchitecture=i386}

code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "(null)" UserInfo={SecCSArchitecture=ppc}

mdworker(1618) deny file-read-data /Users/edwardkimball/Library/Preferences/com.apple.security.plist (import fstype:hfs fsflag:480D000 flags:250000025E diag:0 isXCode:0 uti:com.apple.application-bundle plugin:/Library/Spotlight/Application.mdimporter - find suspect file using: sudo mdutil -t 29281688)

mdworker(1621) deny file-read-data /Users/edwardkimball/Library/Preferences/com.apple.security.plist (import fstype:hfs fsflag:480D000 flags:10000025E diag:0 isXCode:0 uti:com.apple.application-bundle plugin:/Library/Spotlight/Application.mdimporter - find suspect file using: sudo mdutil -t 40159792)

mdworker(1634) deny file-read-data /Users/edwardkimball/Library/Preferences/com.apple.security.plist (import fstype:hfs fsflag:480D000 flags:250000025E diag:0 isXCode:0 uti:com.apple.application-bundle plugin:/Library/Spotlight/Application.mdimporter - find suspect file using: sudo mdutil -t 29281688)

mdworker(501) deny file-read-data /Users/edwardkimball/Library/Preferences/com.apple.security.plist (import fstype:hfs fsflag:480D000 flags:10000025E diag:0 isXCode:0 uti:com.apple.application-bundle plugin:/Library/Spotlight/Application.mdimporter - find suspect file using: sudo mdutil -t 29281688)

Here's the output from mdutil:

Ambiguous output redirect.

[I doubt if that was what you were expecting.]

Here's the mds crash log:

Process: mds [67]

Path: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds

Identifier: mds

Version: 972.9

Code Type: X86-64 (Native)

Parent Process: launchd [1]

Responsible: mds [67]

User ID: 0

Date/Time: 2015-11-11 10:03:33.255 -0500

OS Version: Mac OS X 10.11.1 (15B42)

Report Version: 11

Anonymous UUID: [Deleted]

Sleep/Wake UUID: C2BE1032-A740-439C-B77C-50C53B561E72

Time Awake Since Boot: 84000 seconds

Time Since Wake: 2300 seconds

System Integrity Protection: enabled

Crashed Thread: 7 Dispatch queue: MDSVolumeFMWQueue

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

Initializing

Thread 0:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff8803bc96 mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8803b0d7 mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff9b36f2b4 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff9b36e77c __CFRunLoopRun + 1356

4 com.apple.CoreFoundation 0x00007fff9b36dfc8 CFRunLoopRunSpecific + 296

5 mds 0x000000010126fc66 0x101265000 + 44134

6 libdyld.dylib 0x00007fff8922c5ad start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff880420a2 kevent_qos + 10

1 libdispatch.dylib 0x00007fff9d1d811d _dispatch_mgr_invoke + 216

2 libdispatch.dylib 0x00007fff9d1d7d85 _dispatch_mgr_thread + 52

Thread 2:

0 libsystem_kernel.dylib 0x00007fff8804250a read + 10

1 mds 0x000000010126adf4 0x101265000 + 24052

2 libsystem_pthread.dylib 0x00007fff8b9d09b1 _pthread_body + 131

3 libsystem_pthread.dylib 0x00007fff8b9d092e _pthread_start + 168

4 libsystem_pthread.dylib 0x00007fff8b9ce385 thread_start + 13

Thread 3:: Dispatch queue: MDSVolumeFMWQueue

0 libsystem_kernel.dylib 0x00007fff88040f8e __psynch_mutexwait + 10

1 libsystem_pthread.dylib 0x00007fff8b9d0e5f _pthread_mutex_lock_wait + 89

2 libsystem_pthread.dylib 0x00007fff8b9ce626 _pthread_mutex_lock_slow + 300

3 libobjc.A.dylib 0x00007fff928596dd recursive_mutex_tt<false>::lock() + 9

4 libobjc.A.dylib 0x00007fff9285bff0 objc_sync_enter + 25

5 mds 0x0000000101278637 0x101265000 + 79415

6 mds 0x0000000101349009 0x101265000 + 933897

7 mds 0x000000010134bdca 0x101265000 + 945610

8 mds 0x00000001012cc72d 0x101265000 + 423725

9 libdispatch.dylib 0x00007fff9d1d23c3 _dispatch_client_callout + 8

10 libdispatch.dylib 0x00007fff9d1d39aa _dispatch_barrier_sync_f_invoke + 74

11 mds 0x00000001012b69b7 0x101265000 + 334263

12 mds 0x000000010134acf0 0x101265000 + 941296

13 mds 0x00000001013454d2 0x101265000 + 918738

14 libdispatch.dylib 0x00007fff9d1dd8f5 _dispatch_call_block_and_release + 12

15 libdispatch.dylib 0x00007fff9d1d23c3 _dispatch_client_callout + 8

16 libdispatch.dylib 0x00007fff9d1d6ff3 _dispatch_queue_drain + 754

17 libdispatch.dylib 0x00007fff9d1dd6bf _dispatch_queue_invoke + 549

18 libdispatch.dylib 0x00007fff9d1d5d0b _dispatch_root_queue_drain + 538

19 libdispatch.dylib 0x00007fff9d1d5ab8 _dispatch_worker_thread3 + 91

20 libsystem_pthread.dylib 0x00007fff8b9d04f2 _pthread_wqthread + 1129

21 libsystem_pthread.dylib 0x00007fff8b9ce375 start_wqthread + 13

Thread 4:: Dispatch queue: Background: MDSDiskStore

0 libsystem_kernel.dylib 0x00007fff8804178a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8b9d007b _pthread_workqueue_addthreads + 55

2 libdispatch.dylib 0x00007fff9d1d56f7 _dispatch_queue_wakeup_global_slow + 60

3 libdispatch.dylib 0x00007fff9d1d3abe _dispatch_queue_wakeup_with_qos_slow + 126

4 mds 0x00000001012b506d 0x101265000 + 327789

5 mds 0x0000000101278739 0x101265000 + 79673

6 mds 0x000000010129054a 0x101265000 + 177482

7 mds 0x00000001012cc72d 0x101265000 + 423725

8 mds 0x00000001012cc9ba 0x101265000 + 424378

9 libdispatch.dylib 0x00007fff9d1d23c3 _dispatch_client_callout + 8

10 libdispatch.dylib 0x00007fff9d1d6ff3 _dispatch_queue_drain + 754

11 libdispatch.dylib 0x00007fff9d1dd6bf _dispatch_queue_invoke + 549

12 libdispatch.dylib 0x00007fff9d1d5d0b _dispatch_root_queue_drain + 538

13 libdispatch.dylib 0x00007fff9d1d5ab8 _dispatch_worker_thread3 + 91

14 libsystem_pthread.dylib 0x00007fff8b9d04f2 _pthread_wqthread + 1129

15 libsystem_pthread.dylib 0x00007fff8b9ce375 start_wqthread + 13

Thread 5:

0 libsystem_pthread.dylib 0x00007fff8b9ce368 start_wqthread + 0

Thread 6:

0 libsystem_kernel.dylib 0x00007fff8804178a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8b9d058c _pthread_wqthread + 1283

2 libsystem_pthread.dylib 0x00007fff8b9ce375 start_wqthread + 13

Thread 7 Crashed:: Dispatch queue: MDSVolumeFMWQueue

0 com.apple.Metadata 0x00007fff8a12ddff SIValueSet<unsigned long long>::_SIValueSetBurstRLE(SIValueSet<unsigned long long>::KeyHolder*, int, SIValueSet<unsigned long long>::CombLevel_s::malloc_chain_s*) + 1615

1 com.apple.Metadata 0x00007fff8a12a016 SIValueSet<unsigned long long>::_SIValueSetInnerInsert(SIValueSet<unsigned long long>::CombLevel_s*, unsigned long long, int, SIValueSet<unsigned long long>::CombLevel_s::malloc_chain_s*) + 646

2 mds 0x000000010134901f 0x101265000 + 933919

3 mds 0x0000000101348e58 0x101265000 + 933464

4 mds 0x000000010134c786 0x101265000 + 948102

5 mds 0x000000010134ec6f 0x101265000 + 957551

6 mds 0x00000001012cc72d 0x101265000 + 423725

7 mds 0x00000001012cc9ba 0x101265000 + 424378

8 libdispatch.dylib 0x00007fff9d1d23c3 _dispatch_client_callout + 8

9 libdispatch.dylib 0x00007fff9d1d6ff3 _dispatch_queue_drain + 754

10 libdispatch.dylib 0x00007fff9d1dd6bf _dispatch_queue_invoke + 549

11 libdispatch.dylib 0x00007fff9d1d5d0b _dispatch_root_queue_drain + 538

12 libdispatch.dylib 0x00007fff9d1d5ab8 _dispatch_worker_thread3 + 91

13 libsystem_pthread.dylib 0x00007fff8b9d04f2 _pthread_wqthread + 1129

14 libsystem_pthread.dylib 0x00007fff8b9ce375 start_wqthread + 13

Thread 8:

Thread 7 crashed with X86 Thread State (64-bit):

rax: 0xd000000000000000 rbx: 0x00007febeff0e208 rcx: 0x00007febe3793960 rdx: 0x00007febe3793974

rdi: 0x00007febf182cc00 rsi: 0x00007febe3793974 rbp: 0x00007000003222a0 rsp: 0x0000700000321e40

r8: 0x00000000000605e9 r9: 0x00000000000605e9 r10: 0x0000000000000000 r11: 0x0000700000321dd8

r12: 0x000000000000000a r13: 0x0000000000000000 r14: 0x00007febf182cc00 r15: 0x00007febf181dbb0

rip: 0x00007fff8a12ddff rfl: 0x0000000000010246 cr2: 0x000000010a18b000

Logical CPU: 0

Error Code: 0x00000000

Trap Number: 13

Binary Images:

0x101265000 - 0x1013d6ff7 mds (972.9) <102AD089-6AAD-3372-B628-DD7A7E76DADF> /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Support/mds

0x7fff6bc7e000 - 0x7fff6bcb4f5f dyld (360.17) <03673B53-B8B7-34D1-ADCE-F449E78E39CC> /usr/lib/dyld

0x7fff877a4000 - 0x7fff877b2fff com.apple.IntlPreferences (2.0 - 192) <6576CA0C-BFA3-3DD4-8FB8-B2B36137060E> /System/Library/PrivateFrameworks/IntlPreferences.framework/Versions/A/IntlPref erences

0x7fff8793b000 - 0x7fff87c20ff3 com.apple.CoreServices.CarbonCore (1136 - 1136) <9DE930A3-63C0-3E21-965A-132D97D61892> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

0x7fff87c21000 - 0x7fff87d65ff7 com.apple.QTKit (7.7.3 - 2937) <C04A69AB-93F9-3BB4-BF56-1CD408183CE7> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit

0x7fff87d79000 - 0x7fff87d95fff com.apple.GenerationalStorage (2.0 - 239) <05652CAD-E7F5-3225-929D-E13F241FBA41> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage

0x7fff87d96000 - 0x7fff87d99ff7 com.apple.help (1.3.3 - 46) <AA185754-DEEB-3091-9301-7B23C4D36818> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x7fff87d9a000 - 0x7fff87dedff7 libc++.1.dylib (120.1) <54190E1B-EE49-3D6D-AC29-2813D7380BA5> /usr/lib/libc++.1.dylib

0x7fff87dee000 - 0x7fff87e15fff com.apple.ChunkingLibrary (167 - 167) <C22F5038-7354-330F-8F38-36F187E6A4B1> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

0x7fff87ea7000 - 0x7fff87ed6fff com.apple.securityinterface (10.0 - 55065.10.2) <1D6DB9F4-6EB4-39E0-8E99-C09EEA78BB16> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face

0x7fff87ef1000 - 0x7fff87efcfff com.apple.AppSandbox (4.0 - 261.10.2) <9824F3E3-6212-32BB-BC68-13FCAF820FB1> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox

0x7fff88027000 - 0x7fff88029ff7 com.apple.xpc.ServiceManagement (1.0 - 1) <0EA1807B-4F41-317D-A6C2-E6A23F201252> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment

0x7fff8802a000 - 0x7fff88048fff libsystem_kernel.dylib (3247.10.11) <FA4DCF42-27B0-3878-9158-E148D208B21E> /usr/lib/system/libsystem_kernel.dylib

0x7fff88055000 - 0x7fff88070ff7 libCRFSuite.dylib (34) <65E4DC91-A994-3921-B5B0-696123CE0C1E> /usr/lib/libCRFSuite.dylib

0x7fff88071000 - 0x7fff880aeff3 com.apple.bom (14.0 - 193.7) <FF1FC415-0472-36C5-9706-54125BA365AE> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

0x7fff880af000 - 0x7fff880b8fff com.apple.icloud.FindMyDevice (1.0 - 1) <28CE764F-4C4C-3A75-B7AE-EDBC7A189E82> /System/Library/PrivateFrameworks/FindMyDevice.framework/Versions/A/FindMyDevic e

0x7fff880b9000 - 0x7fff880dafff com.apple.Sharing (438.0.1 - 438.0.1) <679D40D7-3C04-3D2C-962B-E8A959E5889E> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing

0x7fff886b0000 - 0x7fff886d5ff7 libPng.dylib (1440) <D60133FC-EA26-3DD4-8F5F-AE854244A648> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x7fff88b86000 - 0x7fff890a8fff com.apple.QuartzComposer (5.1 - 334) <B28D6929-25C0-3F27-9454-EAE22857EF4A> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer

0x7fff890a9000 - 0x7fff89158fff com.apple.cloudkit.CloudKit (480 - 480) <2507C1D3-733F-394A-9ADC-FF8FAD7D21B9> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit

0x7fff891b8000 - 0x7fff8921ffff com.apple.framework.CoreWiFi (11.0 - 1101.20) <D5DC3626-3131-3BAA-8552-294B4CE1EFCB> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi

0x7fff89229000 - 0x7fff8922cffb libdyld.dylib (360.17) <99396189-E53A-3A78-BC49-449236DA7CFF> /usr/lib/system/libdyld.dylib

0x7fff8922d000 - 0x7fff89242fff com.apple.ToneKit (1.0 - 1) <3722D681-0582-335A-A992-A972D2046163> /System/Library/PrivateFrameworks/ToneKit.framework/Versions/A/ToneKit

0x7fff89243000 - 0x7fff8924efff com.apple.CrashReporterSupport (10.11 - 716) <9BD908E9-368A-3B17-AFCD-185277FF70BA> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

0x7fff8924f000 - 0x7fff8934aff7 libFontParser.dylib (158.3) <DBFEE35E-60F4-3F51-AA25-D4D7E4E01996> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

0x7fff89380000 - 0x7fff893c2ff7 com.apple.Metal (54.26.3 - 54.26.3) <54544DF5-B1D1-3139-ADE6-E815533313EB> /System/Library/Frameworks/Metal.framework/Versions/A/Metal

0x7fff893c3000 - 0x7fff893c5fff libsystem_coreservices.dylib (19) <692631A0-1923-32CA-9BD5-044B1382FFDE> /usr/lib/system/libsystem_coreservices.dylib

0x7fff893c6000 - 0x7fff893eafff com.apple.MultitouchSupport.framework (304.9 - 304.9) <90E9EC0A-57D0-331E-AE0D-FF1A7756A409> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

0x7fff893f1000 - 0x7fff8a013fff com.apple.AppKit (6.9 - 1404.13) <9B600863-6A16-31CB-8138-97AC8F43FBC6> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff8a014000 - 0x7fff8a01cfef libsystem_platform.dylib (73.1.1) <3F4D2390-E3DE-3C24-A515-95DFAC8671C4> /usr/lib/system/libsystem_platform.dylib

0x7fff8a01d000 - 0x7fff8a020fff com.apple.IOSurface (108.0.1 - 108.0.1) <7B05B27A-5CC4-30D4-8A10-ED444A2807A2> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

0x7fff8a03a000 - 0x7fff8a045fff libcsfde.dylib (517) <C8C9A632-5072-3D24-8EBF-CCDE0BC8BFB5> /usr/lib/libcsfde.dylib

0x7fff8a0a6000 - 0x7fff8a146fff com.apple.Metadata (10.7.0 - 972.9) <303B6874-8B16-39A0-BB9D-5B7A59D3B8A2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

0x7fff8a147000 - 0x7fff8a14cfff com.apple.DiskArbitration (2.7 - 2.7) <B391A885-1286-3718-A341-8C84560DDE58> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x7fff8a15c000 - 0x7fff8a3a7fff com.apple.AddressBook.framework (9.0 - 1679) <87B2D9E4-A042-3A99-BC5F-BA48D6896D12> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook

0x7fff8a3a8000 - 0x7fff8a3d3ffb libarchive.2.dylib (32.10.1) <88036C67-C2C8-3ADF-A4C7-6BBF94B80F15> /usr/lib/libarchive.2.dylib

0x7fff8a3d4000 - 0x7fff8a641ff7 com.apple.imageKit (2.6 - 930) <8DA4A452-0E28-3A3E-82B6-93D155581002> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit

0x7fff8a715000 - 0x7fff8a753ff7 libGLImage.dylib (12.0.34.12) <4FC92D21-0834-397E-BE0D-282A73FC16B2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

0x7fff8a754000 - 0x7fff8a757fff com.apple.Mangrove (1.0 - 1) <7CA6F485-F7A5-301C-9F14-4C667EF8B2F3> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove

0x7fff8a897000 - 0x7fff8a8acfff com.apple.AppContainer (4.0 - 261.10.2) <ABF27707-2925-3A25-916E-370A3E342AF0> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r

0x7fff8b03b000 - 0x7fff8b0aaffb com.apple.datadetectorscore (7.0 - 460) <117708DA-6E19-3866-AD15-0CE3E3F2211A> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

0x7fff8b0ab000 - 0x7fff8b0f7ff7 com.apple.corelocation (1486.17 - 1615.37) <AF201676-FFF5-39E1-8B0A-D670F4129CA8> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation

0x7fff8b14f000 - 0x7fff8b14ffff com.apple.ApplicationServices (48 - 48) <B5326BD2-AF17-3880-A8C5-3C990AE4A1C8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

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0x7fff9ae11000 - 0x7fff9ae24fff com.apple.CoreBluetooth (1.0 - 1) <A63B8FB0-F8B3-368D-B482-733FF0373610> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth

0x7fff9ae55000 - 0x7fff9ae65ff3 com.apple.ProtocolBuffer (1 - 242) <B3D0CEE0-1ED1-39BB-8C81-896F36398802> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer

0x7fff9ae66000 - 0x7fff9b268fff libLAPACK.dylib (1159) <BDADCDAE-1FD8-3190-B9DD-DB671495EEE2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

0x7fff9b269000 - 0x7fff9b270ff7 libcompiler_rt.dylib (62) <253B36E5-572D-377D-AE99-A02CE32590E5> /usr/lib/system/libcompiler_rt.dylib

0x7fff9b271000 - 0x7fff9b271ff7 liblaunch.dylib (755.1.19) <7EC0F297-43CC-3D11-B46B-7E72E372648A> /usr/lib/system/liblaunch.dylib

0x7fff9b272000 - 0x7fff9b272fff libenergytrace.dylib (10) <64F779D4-2192-37EC-8DB5-EC55BAE50058> /usr/lib/libenergytrace.dylib

0x7fff9b273000 - 0x7fff9b273fff com.apple.Cocoa (6.11 - 22) <A033F342-1FEC-3DFD-830A-E8EE284DF492> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x7fff9b2e5000 - 0x7fff9b75aff7 com.apple.CoreFoundation (6.9 - 1255.1) <86B26482-C917-34F2-80D8-02911B6001E0> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff9b75b000 - 0x7fff9b7a6ffb com.apple.print.framework.PrintCore (11.0 - 472) <34EA102A-D482-37FF-9C9B-E4FE4275913B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

0x7fff9b7a7000 - 0x7fff9b7c3ff7 libsystem_malloc.dylib (67) <1B57A614-3D60-3F87-876F-7DB4AF38120F> /usr/lib/system/libsystem_malloc.dylib

0x7fff9b7c4000 - 0x7fff9b851dd7 com.apple.AppleJPEG (1.0 - 1) <6230F3A0-C89D-3A35-A896-A17B3513E8DB> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG

0x7fff9b852000 - 0x7fff9b85afff libGFXShared.dylib (12.0.34.12) <F8278F50-25AC-3CEC-9F68-D83785A25F5E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

0x7fff9b85b000 - 0x7fff9b94dff7 libJP2.dylib (1440) <5540B4E7-CDE5-31B1-937F-E5B209E162F1> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

0x7fff9b94e000 - 0x7fff9b95cfff com.apple.ToneLibrary (1.0 - 1) <E8B44453-4E70-393C-AECF-988D0A8284A6> /System/Library/PrivateFrameworks/ToneLibrary.framework/Versions/A/ToneLibrary

0x7fff9b9bf000 - 0x7fff9bb8dff7 com.apple.QuartzCore (1.11 - 410.9) <4D3C169D-C579-38C3-AE10-B975E89331E0> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x7fff9bbb8000 - 0x7fff9bbfdff3 libFontRegistry.dylib (155) <BC1B3AD5-4927-3AB7-94FF-CD93BF895D98> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x7fff9bc5d000 - 0x7fff9be71fd3 com.apple.spotlight.index (10.7.0 - 972.9) <A1105AAC-E6DC-321B-A789-9C6B0EAAA8BE> /System/Library/PrivateFrameworks/SpotlightIndex.framework/Versions/A/Spotlight Index

0x7fff9bed4000 - 0x7fff9d13fff7 com.apple.CoreGraphics (1.600.0 - 938) <1BB01FAB-B403-3389-8D9F-44A04E9D8ADC> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x7fff9d162000 - 0x7fff9d162fff com.apple.Carbon (154 - 157) <DF95E7EB-1CFC-3C83-B114-60FFEEAE166E> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x7fff9d164000 - 0x7fff9d18dff7 libsystem_info.dylib (476) <65D0643A-C8AE-3E8D-9F6E-E4AD823F16B2> /usr/lib/system/libsystem_info.dylib

0x7fff9d1d0000 - 0x7fff9d1fdfff libdispatch.dylib (500.10.1) <438F4595-0731-34A2-ACAD-60121A76D1FF> /usr/lib/system/libdispatch.dylib

0x7fff9d1fe000 - 0x7fff9d579ffb com.apple.VideoToolbox (1.0 - 1731.15.20) <70FDD7D4-FE98-3154-8B7D-72EDD5E92CDB> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox

0x7fff9d57a000 - 0x7fff9d5b2fff com.apple.RemoteViewServices (2.0 - 99) <8BD12AE2-BE91-37CF-955B-62E08551FF83> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices

0x7fff9d5d5000 - 0x7fff9d5d5fff libOpenScriptingUtil.dylib (169) <5C4A51D4-09A9-3209-8E57-15F112725CC4> /usr/lib/libOpenScriptingUtil.dylib

0x7fff9d64d000 - 0x7fff9d655fff libMatch.1.dylib (27) <D8024E9A-795B-30FC-BCE7-DB1E20889AB9> /usr/lib/libMatch.1.dylib

0x7fff9d674000 - 0x7fff9d688fff libsystem_coretls.dylib (82) <21EDACF1-D9B3-3086-9821-60EB75E7F965> /usr/lib/system/libsystem_coretls.dylib

0x7fff9d68a000 - 0x7fff9d68afff libmetal_timestamp.dylib (600.0.41.2) <2E74E3DE-B13E-3645-8A32-90D889FE92E1> /System/Library/PrivateFrameworks/GPUCompiler.framework/libmetal_timestamp.dyli b

0x7fff9d68d000 - 0x7fff9d690ffb libScreenReader.dylib (425.100) <993C7AE7-6CA2-37B5-A13C-F9032857D3AD> /usr/lib/libScreenReader.dylib

0x7fff9d6af000 - 0x7fff9d6b0ffb libremovefile.dylib (41) <C7CFF5F2-AFFB-3C8D-BDB4-D66D50E657C0> /usr/lib/system/libremovefile.dylib

0x7fff9d792000 - 0x7fff9d7e1ff7 com.apple.opencl (2.6.9 - 2.6.9) <CA196FE1-7E95-3CBD-A97F-90747B9F5CBC> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

0x7fff9d7e2000 - 0x7fff9d7f6fff com.apple.CoreDuetDaemonProtocol (1.0 - 1) <C0619E4A-5CF8-357E-B571-2398239911A1> /System/Library/PrivateFrameworks/CoreDuetDaemonProtocol.framework/Versions/A/C oreDuetDaemonProtocol

0x7fff9d7fa000 - 0x7fff9d7fcfff com.apple.CoreDuetDebugLogging (1.0 - 1) <B390CD9A-A04F-3A9E-A40C-CB317F40AFE5> /System/Library/PrivateFrameworks/CoreDuetDebugLogging.framework/Versions/A/Cor eDuetDebugLogging

0x7fff9d800000 - 0x7fff9d8d6ff7 com.apple.DiskImagesFramework (10.11.1 - 415) <F3C0F696-A10D-3A4B-9391-AAD695D29831> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages

0x7fff9d8d7000 - 0x7fff9d908ffb com.apple.GSS (4.0 - 2.0) <D50CDB44-72E9-3520-9965-93901621F781> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

0x7fff9da13000 - 0x7fff9db91fff com.apple.UIFoundation (1.0 - 435) <237F281F-7F15-3309-B749-F8DA37822F9F> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n

0x7fff9db97000 - 0x7fff9dc20ff7 com.apple.PerformanceAnalysis (1.0 - 1) <BE35D3E9-570D-3483-9C78-82F3EFB56D43> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis

0x7fff9dc21000 - 0x7fff9dc72ff7 com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <73EF4EB0-315C-3064-A991-3DBFF6BDDFE1> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x7fff9dcab000 - 0x7fff9dd15ff7 com.apple.framework.CoreWLAN (11.0 - 1101.20) <BA9EB0BF-7915-3DB0-9ACE-EC52CD07E1A8> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN

0x7fff9dd19000 - 0x7fff9dd35ff3 libresolv.9.dylib (60) <B192EC27-84EC-3D8A-9CBF-0374B5C9B31A> /usr/lib/libresolv.9.dylib

0x7fff9df4b000 - 0x7fff9df79ff7 com.apple.DictionaryServices (1.2 - 250) <94678AC8-41FF-3D2E-A35E-D83AD18D7A78> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

0x7fff9df7a000 - 0x7fff9e002fff com.apple.CoreSymbolication (3.1 - 58048.1) <7B9BCFD9-3600-3973-841D-6227BEDE5D36> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 149

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 47611

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=267.4M resident=0K(0%) swapped_out_or_unallocated=267.4M(100%)

Writable regions: Total=323.8M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=323.8M(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Activity Tracing 2048K 2

Dispatch continuations 16.0M 2

Kernel Alloc Once 8K 3

MALLOC 279.6M 102

MALLOC guard page 96K 19

Memory Tag 240 472K 2

Memory Tag 241 176K 21

Process Corpse Info 2048K 2

STACK GUARD 56.0M 9

Stack 11.1M 9

VM_ALLOCATE 12.3M 405

__DATA 26.0M 270

__IMAGE 528K 2

__LINKEDIT 91.1M 4

__TEXT 176.3M 274

__UNICODE 552K 2

mapped file 68.3M 4

shared memory 664K 13

=========== ======= =======

TOTAL 743.2M 1127

System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.94.29.1a4)

Bluetooth: Version 4.4.2f1 16391, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 3.0 Bus

USB Device: My Book 1234

USB Device: USB3.0 Hub

USB Device: Pioneer external drive

USB Device: USB3.0 Hub

USB Device: My Passport 0748

USB Device: USB2.0 Hub

USB Device: HDD USB 2.0/1394A

USB Device: USB 2.0 Hub [MTT]

USB Device: USB Floppy Drive

USB Device: FCR-HS219/1 Mobile Reader

USB Device: USB-SCSI-DB25

USB Device: USB2.0 MFP(Hi-Speed)

USB Device: USB2.0 Hub

USB Device: USB OPTICAL MOUSE

Serial ATA Device: APPLE SSD SD512E, 500.28 GB

Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36

Network Service: Wi-Fi, AirPort, en0

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

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Answer 5

Linc Davis

Level 10

209,547 points

Nov 13, 2015 8:06 AM in response to emk.mac

Ambiguous output redirect

Please enter this in the Terminal window:

exec bash

Press return. Try Step 2 again.

Reply

Answer 6

emk.mac Author

Level 1

16 points

Nov 13, 2015 8:58 AM in response to Linc Davis

Thanks. Here's the output from the mdutil under bash:

/:

Indexing enabled.

/.MobileBackups:

No index.

/Volumes/Iomega 160 GB:

Indexing enabled.

/Volumes/Iomega 160 GB/Backups.backupdb:

No index.

/Volumes/MobileBackups:

Index is read-only.

/Volumes/MobileBackups/Backups.backupdb:

Index is read-only.

/Volumes/My Passport 1TB:

Indexing enabled.

/Volumes/WD My Book 4GB:

Indexing enabled.

/Volumes/WD My Book 4GB/Backups.backupdb:

Indexing enabled.

/Volumes/Windows:

Indexing enabled.

Reply

Answer 7

Linc Davis

Level 10

209,547 points

Nov 13, 2015 10:19 AM in response to emk.mac

Please back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/Library/Spotlight/Application.mdimporter

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item named "Application.mdimporter" selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

Reply

Answer 8

emk.mac Author

Level 1

16 points

Nov 13, 2015 12:02 PM in response to Linc Davis

Thanks, but I'm afraid there is no application.mdimporter in the /LIbrary/Spotlight folder. There are the following mdimporter files:

GBSpotlightImporter.mdimporter
iBooksAuthor.mdimporter
iMovie.mdimporter
iWork.mdimporter
LogicPro.mdimporter
Microsoft Entourage.mdimporter
Microsoft Office.mdimporter
Wolfram Notebook.mdimporter

Now what should I try?
BTW, I trust I can trash the MS Entourage importer; I stopped using Entourage years ago.

Again, I appreciate your help, Linc.

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Answer 9

emk.mac Author

Level 1

16 points

Nov 13, 2015 12:29 PM in response to emk.mac

After a little more research, I found that there is an application.mdimporter in /System/Library/Spotlight. (There are a total of 21 .mdimporter files in that folder.) Should I delete the application.mdimporter from that folder?

Reply

Answer 10

emk.mac Author

Level 1

16 points

Nov 13, 2015 12:31 PM in response to Linc Davis

There's also a Notes.mdimporter file in that folder. Could that be the problem? If so, how do I fix it?

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Answer 11

Linc Davis

Level 10

209,547 points

Nov 13, 2015 1:58 PM in response to emk.mac

Could that be the problem?

No.

Please back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/.Spotlight-V100

Right-click or control-click the highlighted line and select

Services ▹ Open

from the contextual menu. A folder should open with a subfolder named ".Spotlight-V100" selected. Move the subfolder to the Trash. You may be prompted for your administrator login password.

Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.

Safe mode is much slower to start up than normal. The next normal startup may also be somewhat slow.

When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

You can't see the folder in the Trash because it's invisible. The next time you empty the Trash, it should be deleted.

Reply

Answer 12

emk.mac Author

Level 1

16 points

Nov 14, 2015 6:47 AM in response to Linc Davis

Linc,

Thanks again for your help. I assume this will force Spotlight to rebuild its database. How long will that take? Minutes? Hours?

Trying the searches a few minutes after restarting in normal mode, they don't find as much as they did before.

Furthermore, none of my smart mailboxes in Mail show only messages that were unread when I restarted. Will those eventually go back to showing all the messages they should? If not, how do I fix that?

Reply

Answer 13

Linc Davis

Level 10

209,547 points

Nov 14, 2015 10:50 AM in response to emk.mac

I assume this will force Spotlight to rebuild its database.

Yes.

How long will that take? Minutes? Hours?

That depends on how much data you have. Typically less than an hour.

Reply

Answer 14

emk.mac Author

Level 1

16 points

Nov 14, 2015 10:52 AM in response to Linc Davis

After several hours, Notes cannot find notes that it was able to find yesterday. Notes don't seem to show up in a Spotlight search at all, where as some of them did yesterday. Smart mailboxes are still not working. 😕 Now what?

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Answer 15

Linc Davis

Level 10

209,547 points

Nov 14, 2015 10:57 AM in response to emk.mac

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the requisite skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

[Process started]

Part 1 of 4 done at … sec
…
Part 4 of 4 done at … sec

The test results are on the Clipboard.

Please close this window.

[Process completed]

The intervals between parts won't be exactly equal, but they give a rough indication of progress.

Wait for the final message "Process completed" to appear. If you don't see it within about 15 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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