Q: Resetting with firmware password

I received a macbook air and tried to reset it but it seems it has a firmware password. When I followed instructions to factory reset the laptop a lock just shows up on the screen. I do not care if all the information is wiped. Any help will be appreciated

Thanks. (It is a late 2013 build)

MacBook Pro with Retina display

Posted on Nov 10, 2015 10:19 PM

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Q: Resetting with firmware password

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by brenden dv,

brenden dv Nov 12, 2015 8:34 AM in response to LawsonM123
Community Specialists

Nov 12, 2015 8:34 AM in response to LawsonM123

Hi LawsonM123,

Thanks for using the Apple Support Communities. If you are having issues with a firmware password on a newly received Mac, you may find the information and steps outlined in the following articles helpful:

Use a firmware password on your Mac - Apple Support
If you lost or forgot your firmware password - Apple Support

Regards
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Q: Resetting with firmware password

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by brenden dv,

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