vjf1960

Q: my new iphone 6 has been restoring for 2 days now.  Is this normal?

My new iphone 6 has been restoring for over 2 days now, over 15 hours of that time in a wifi setting.  Should it take this long or is it frozen?

iPhone 6, iOS 8.4

Posted on Nov 11, 2015 4:59 AM

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Q: my new iphone 6 has been restoring for 2 days now.  Is this normal?

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  • by alex_h1,Helpful

    alex_h1 alex_h1 Nov 14, 2015 4:52 AM in response to vjf1960
    Community Specialists
    Nov 14, 2015 4:52 AM in response to vjf1960

    Hi vjf1960,

     

    I see you're concerned with the speed of the iCloud restore process.  The time it takes to restore varies based on multiple factors, including the Wi-Fi network it's connected to, and how much data is being restored.  To learn more, take a look at the information below.

     

    Restoring my device from an iCloud backup is taking a long time

    Restoring from a backup might take a while because of the size of the backup or the speed of the Wi-Fi network. For example, iCloud can take approximately 1 to 4 hours per gigabyte during a restore process.

    There are several steps you can take:

    • In iOS 8 or later, check the progress of the transfer on your device under Settings > iCloud > Backup. If the restore process is underway, the iCloud Backup setting is dimmed.
    • Make sure that your device is connected to the Internet with reliable Wi-Fi. 
    • Make sure that your device is plugged in to a power outlet.
    • Check the Apple progress bar that appears while transferring a backup.

    If you need help restoring your device from an iCloud backup

     

     

    Take care.