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Helpful answers
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Nov 12, 2015 12:49 PM in response to Tommmydby Jason L,Hi Tom,
It sounds like it has been awhile since your iPhone was able to backup to iCloud. The article below provides general troubleshooting tips that should help you resolve the backing up your device with iCloud.
Get help backing up your device in iCloud - Apple Support
A message says my backup could not be completed
- Make sure you're connected to the Internet with Wi-Fi.
- If possible, try connecting to a different Wi-Fi network.
- See if you have enough iCloud storage for your backup, and get more storage if you need it.
- If you need more help, contact Apple Support.
Take care.
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Nov 13, 2015 2:10 AM in response to Jason Lby Tommmyd,Thanks for your reply Jason. Unfortunately none of that troubleshooting helps the issue.
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Nov 15, 2015 6:15 AM in response to Tommmydby Jason L,You're welcome, Tom.
Due to the nature of the issue backing up your device, you may find more information by using another one of these Apple support resources - https://getsupport.apple.com/GetproductgroupList.action.
