MikefromNashua

Q: Adobe Bridge freezes after El Capitan install

I use Adobe Bridge CS6 and after I installed El Capitan it is not working correctly. The program opens but when I go to open the photo files it just freezes. Any help would be greatly appreciated.

Thanks

iMac, OS X El Capitan (10.11.1)

Posted on Nov 11, 2015 12:27 PM

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Q: Adobe Bridge freezes after El Capitan install

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  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Nov 11, 2015 12:56 PM in response to MikefromNashua
    Level 6 (8,140 points)
    Mac OS X
    Nov 11, 2015 12:56 PM in response to MikefromNashua

    In this order, perform one, if it does not work proceed to the next

     

    1) Make sure you have the correct version of JAVA

    https://support.apple.com/kb/DL1572?viewlocale=en_US&locale=en_US

     

    2) Reset prefs by holding down SHIFT+CTRL+ALT+CMD and launch the application from the Macintosh HD:Applications:Adobe folder (AND NO OTHER ICON, SHORTCUT OR ANY OTHER METHOD)

     

    3) if this does not work create a new administrative account and boot to that account

     

    4) Do not use a mounted volume named "users", adobe has an outstanding issue with this volume name and bridge going back several iterations.

     

    5) uninstall and reinstall CS6 using Adobes CS removal tool

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems. html

  • by fotodocent,

    fotodocent fotodocent Nov 22, 2015 9:48 AM in response to JimmyCMPIT
    Level 1 (0 points)
    Nov 22, 2015 9:48 AM in response to JimmyCMPIT

    Thank you, those look like worthwhile stabs to a fix. I have a MacBook Pro and a MacBook air running Photoshop and Bridge CC. No problems whatsoever until about a week after upgrading to El Capitan. Now there are strange misfires on BOTH Macs: clicking in a Bridge window does not make it the active window: that is, if there is a thumbnail highlighted, and I momentarily click to a different window or a different app, then return to Bridge by clicking the window or its margin to activate it, I cannot use arrow keys as before to move from one thumbnail to the next. And related weirdnesses hard to describe.

     

    Sometimes when I copy or cut by clicking once on a thumbnail, and then using Cmd V to write that file into another Bridge window, nothing happens. Or it does but the thumbnail does not appear. Trying to paste again maybe nothing happens, or maybe the 'Whoops there's a file by that name here already what you wanna do?' appears. Very squirrelly.

     

    Now, as of a few days, when I try to click over to a folder in a Dropbox area and then try to click to open files inside, I am getting a message to the effect that the operation cannot be completed due to insufficient memory. This is an Adobe error message. If I dismiss the message, Bridge usually freezes and require a force quit, although in the Apple force quit dialog there is no indication that Bridge is 'not responding'.

     

    Needless to say none of this is good.

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Nov 23, 2015 6:26 AM in response to fotodocent
    Level 6 (8,140 points)
    Mac OS X
    Nov 23, 2015 6:26 AM in response to fotodocent

    Start a new post, describe any troubleshooting steps you've already tried and include a report from this app so the volunteers here can get a clear picture of what's running on your mac.

    http://www.etresoft.com/etrecheck

  • by fotodocent,

    fotodocent fotodocent Nov 23, 2015 11:12 AM in response to JimmyCMPIT
    Level 1 (0 points)
    Nov 23, 2015 11:12 AM in response to JimmyCMPIT

    Be glad to start a new post with what I'd posted here, and to include the data from etre check.

     

    It is my impression that there are a number of strange happenings that have developed under El Capitan, so I would be glad to provide as complete a report as possible. Please help me out here -- I do not consider myself as one easily fluent in this sort of thing. Photographer and instructor, NOT computer whiz.

     

    EtreCheck version: 2.6.4 (224)

    Report generated 23/11/15 20:07

    Runtime 2:00

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: (What does this mean?)

        MacBook Air (11-inch, Mid 2011)

        [Click for Technical Specifications]

        [Click for User Guide]

        MacBook Air - model: MacBookAir4,1

        1 1,6 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Not upgradeable

                BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en0: 802.11 a/b/g/n

        Battery: Health = Replace Soon - Cycle count = 1506 - SN = C0114940EN4DKRTAF

     

    Video Information: (What does this mean?)

        Intel HD Graphics 3000

            Color LCD 1366 x 768

     

    System Software: (What does this mean?)

        OS X El Capitan 10.11.1 (15B42) - Time since boot: about one day

     

    Disk Information: (What does this mean?)

        APPLE SSD SM128C disk0 : (121,33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            CESTONE (disk1) /  [Startup]: 120.10 GB (10.68 GB free) (Low!)

                Core Storage: disk0s2 120.47 GB Online

     

    USB Information: (What does this mean?)

        Apple Inc. FaceTime Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: (What does this mean?)

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: (What does this mean?)

        Mac App Store and identified developers

     

    Kernel Extensions: (What does this mean?)

            /Library/Extensions

        [loaded]    com.globaldelight.driver.Boom2Device (1.1 - SDK 10.10) [Click for support]

     

            /System/Library/Extensions

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.23 - SDK 10.6) [Click for support]

        [not loaded]    com.driver.JRDMassStorageDriver32 (1.0.1) [Click for support]

        [not loaded]    com.driver.JRDMassStorageDriver64 (1.0.1) [Click for support]

        [not loaded]    com.driver.JRDUSBModemData32 (1.0.1) [Click for support]

        [not loaded]    com.driver.JRDUSBModemData64 (4.0.8) [Click for support]

        [not loaded]    com.jrdcom.driver.JRDECMControlDriver32 (1) [Click for support]

        [not loaded]    com.jrdcom.driver.JRDECMControlDriver64 (1) [Click for support]

        [not loaded]    com.jrdcom.driver.JRDECMDataDriver32 (1) [Click for support]

        [not loaded]    com.jrdcom.driver.JRDECMDataDriver64 (1) [Click for support]

        [not loaded]    com.jrdcom.driver.JRDUSBCDC32 (1) [Click for support]

        [not loaded]    com.jrdcom.driver.JRDUSBCDC64 (1) [Click for support]

     

            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.23 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.23 - SDK 10.6) [Click for support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.4.23 - SDK 10.5) [Click for support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.23 - SDK 10.6) [Click for support]

     

    Launch Agents: (What does this mean?)

        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]

        [failed]    com.adobe.AdobeCreativeCloud.plist [Click for support]

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [loaded]    com.maintain.LogOut.plist [Click for support]

        [loaded]    com.maintain.Restart.plist [Click for support]

        [loaded]    com.maintain.ShutDown.plist [Click for support]

        [loaded]    com.maintain.Sleep.plist [Click for support]

        [running]    com.maintain.SystemEvents.plist [Click for support]

     

    Launch Daemons: (What does this mean?)

        [loaded]    com.adobe.ARMDC.Communicator.plist [Click for support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

        [loaded]    com.adobe.agsservice.plist [Click for support]

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [running]    com.devguru.ssconnservice.plist [Click for support]

        [running]    com.fitbit.galileod.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [loaded]    com.maintain.CocktailScheduler.plist [Click for support]

     

    User Launch Agents: (What does this mean?)

        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

        [failed]    com.adobe.ARM.[...].plist [Click for support]

        [running]    com.qrecall.monitor.plist [Click for support]

        [running]    com.qrecall.scheduler.plist [Click for support]

        [failed]    com.yourcompany.Prijector.plist [Click for support]

        [running]    com.yourcompany.Y800Z_Wind_Uninstall.plist [Click for support]

     

    User Login Items: (What does this mean?)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Moom    Application  (/Applications/Moom.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Boom 2    Application  (/Applications/Boom 2.app)

     

    Other Apps: (What does this mean?)

        [running]    com.adobe.acc.AdobeDesktopService.132512.A1E2FD45-EED0-4E2D-847C-95E3492F5C5C

        [running]    com.adobe.accmac.69792

        [running]    com.apple.xpc.launchd.oneshot.0x10000007.EtreCheck

        [running]    com.getdropbox.dropbox.52832

        [running]    com.globaldelight.Boom2Daemon

        [running]    com.globaldelight.Boom2MAS.162272

        [running]    com.manytricks.Moom.60832

        [running]    org.mozilla.firefox.46432

     

    Internet Plug-ins: (What does this mean?)

        AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

        FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        AdobePDFViewerNPAPI: Version: 15.009.20069 - SDK 10.8 [Click for support]

        AdobePDFViewer: Version: 15.009.20069 - SDK 10.8 [Click for support]

        Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]

        Default Browser: Version: 601 - SDK 10.11

        NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]

        nplastpass: Version: 2.5.5 [Click for support]

        Silverlight: Version: 5.1.30214.0 - SDK 10.6 [Click for support]

        JavaAppletPlugin: Version: 15.0.1 - SDK 10.11 Check version

     

    Safari Extensions: (What does this mean?)

        AdBlock

        Adblock Plus

        Deanimator

        LastPass

     

    3rd Party Preference Panes: (What does this mean?)

        Flash Player  [Click for support]

     

    Time Machine: (What does this mean?)

        Skip System Files: YES - System files not being backed up

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            CESTONE: Disk size: 120.10 GB Disk used: 109.42 GB

        Destinations:

            Data [Network]

            Total size: 3.00 TB

            Total number of backups: 57

            Oldest backup: 07/06/13 17:56

            Last backup: 21/11/15 14:49

            Size of backup disk: Excellent

                Backup size 3.00 TB > (Disk size 120.10 GB X 3)

     

    Top Processes by CPU: (What does this mean?)

             5%    WindowServer

             4%    Boom 2

             4%    coreaudiod

             4%    CVMCompiler

             1%    ss_conn_service

     

    Top Processes by Memory: (What does this mean?)

        733 MB    firefox

        450 MB    kernel_task

        176 MB    iTunes

        160 MB    mtmd

        152 MB    Mail

     

    Virtual Memory Information: (What does this mean?)

        17 MB    Free RAM

        3.98 GB    Used RAM (638 MB Cached)

        140 MB    Swap Used

     

    Diagnostics Information: (What does this mean?)

        Nov 22, 2015, 09:08:04 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-22-210804_[redacted].crash

        Nov 22, 2015, 09:07:38 PM    Self test - passed

        Nov 22, 2015, 05:42:51 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-22-174251_[redacted].crash

        Nov 22, 2015, 05:40:08 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-22-174008_[redacted].crash

        Nov 22, 2015, 11:33:42 AM    ~/Library/Logs/DiagnosticReports/Adobe Bridge CC_2015-11-22-113342_[redacted].crash

        Nov 22, 2015, 11:27:36 AM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-22-112736_[redacted].crash

        Nov 21, 2015, 02:27:35 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-21-142735_[redacted].crash

        Nov 20, 2015, 08:37:08 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-20-203708_[redacted].crash

        Nov 20, 2015, 08:28:17 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-20-202817_[redacted].crash

        Nov 20, 2015, 08:27:27 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-20-202727_[redacted].crash

        Nov 20, 2015, 08:25:49 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-20-202549_[redacted].crash