Preview and Mail messages are blank after El Capitan upgrade. Favorite folders that I've dragged to Finder side bar are not there when I want to save or upload a file.

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Preview and Mail messages are blank after El Capitan upgrade. Favorite folders that I've dragged to Finder side bar are not there when I want to save or upload a file.

I'm using a MB Air 2015.

Since upgrading, when I try to open a Mail message or Preview, both applications fail to open and the preview of the items to open are blank.

Are there any known fixes?

Also, I have the folders I commonly used dragged to the Finder sidebar. In the Finder window those folders are there but when I want to Save or Upload anything and a box opens, those folders are not there (usually just Remote Disk).

How can I resolve this so my most-used folders are there when I want to open, save, or upload a file?

MacBook Air

Posted on Nov 11, 2015 12:40 PM

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Answer 1

Nov 16, 2015 7:17 AM in response to mo_betta

I had the first problem as well after installing El Capitan. I find that after rebooting and restarting Mail a few times, the problem seems to have gone away. On the whole, tho, El Capitan seems to be sluggish and have odd quirks like this all around.

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Answer 2

mo_betta Author

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Nov 16, 2015 4:23 PM in response to bryanjazz

Thanks Bryanjazz. Any idea where my folders have gone when I try to upload or save something? I only get Remote Disc and sometimes Tag colors. See attached.

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Answer 3

djbutt63

Level 1

5 points

Nov 16, 2015 4:55 PM in response to mo_betta

I have a similar issue on a Macbook Air 13" 2011 running OS X 10.11.1. After a while mail messages will appear blank when opening them, and at this point PDFs will also appear blank in Preview (but not Adobe Acrobat), until I do a restart.

All I can see in the Console that looks relevant is:

17/11/15 11:50:21.187 AM WindowServer[169]: CoreAnimation: timed out fence 11d93

17/11/15 11:50:21.191 AM Mail[364]: CoreAnimation: failed to receive fence reply: 10004003

Really irritating and would love to know if anyone has found a fix!

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Answer 4

jfjleach

Level 1

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Dec 1, 2015 3:24 AM in response to mo_betta

Same problem here (MacBook Air OS X 10.11.1 El Capitan). Preview pane regularly goes blank & I have to repeatedly restart mail program to get it working again. Seems to be a long term issue with Apple.

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