indieshark

Q: Apple Pay stopped working - no obvious reason why

I've been using it for months now with no problems, and all of a sudden it won't work anywhere I usually use it (Trader Joe's, Whole Foods, etc...) The phone does not register that it's near a terminal, so the screen asking for my thumbprint never comes up. I've checked the obvious stuff - I'm logged into to iCloud and Wallet/Pay are enabled and seemingly working from the Settings app. Any ideas?

iPhone 6, iOS 9.1

Posted on Nov 11, 2015 2:30 PM

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Q: Apple Pay stopped working - no obvious reason why

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Nov 11, 2015 3:55 PM in response to indieshark
    Level 8 (38,287 points)
    Apple Watch
    Nov 11, 2015 3:55 PM in response to indieshark

    Hi

     

    Try restarting (or, if that doesn't help, force restarting) your iPhone:

    - Restart: press and hold the Sleep/Wake button until the red slider appears; drag the slider to turn your iPhone off; when it has finished turning off, press and hold the Sleep/Wake button again until you see the Apple logo.

    - Force restart: press and hold both the Sleep/Wake and Home button for around 10 seconds, until you see the Apple logo.

  • by indieshark,

    indieshark indieshark Nov 11, 2015 5:53 PM in response to Jonathan UK
    Level 1 (0 points)
    Nov 11, 2015 5:53 PM in response to Jonathan UK

    Nope, just tried to pay at Whole Foods and it didn't work. I should mention my phone seems fine otherwise.

  • by i phan,

    i phan i phan Nov 17, 2015 10:25 AM in response to indieshark
    Level 1 (0 points)
    Nov 17, 2015 10:25 AM in response to indieshark

    I'm having the same problem.  Apple Pay failed at Panera Bread on Nov 15 and at Subway on Nov 16.  Previous frequent use at both restaurants worked flawlessly, but now it seems that either the iPhone 6 is not reading my thumbprint (although the home button reads my thumbprint to turn the phone on) or the phone is not connecting to the payment terminal.  I'm stumped!