Hearing volume on iPhone 6

Question

Level 1

2 points

Hearing volume on iPhone 6

Unable to increase volume to hear during phone calls. Ok with ear piece and loud speaker, also while listening to music or a video or playing a game, I can adjust the sound volume with the buttons on the left hand side of the phone.

Obviously, during a call I have used the volume button on the left hand side of the phone, but no change. I've checked under sound in Settings & found only one option to increase the Ringer & Alerts sound. This is not the answer to fix the problem.

Does anyone have the answer or a similar problem with their iPhone 6?

Cheers

iPhone 6, iOS 9

Posted on Nov 11, 2015 8:46 PM

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Answer 1

brenden dv

Community Specialist

Nov 13, 2015 8:41 AM in response to sonofabeach

Hi sonofabeach,

I'm sorry to hear you are having these issues with your iPhone. If you are having volume issues specifically with phone calls and/or the receiver speaker (the one placed to your ear during a call), you may find the troubleshooting steps outlined in the following article helpful, up to and including contacting Apple Support directly if necessary.

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone - Apple Support

Regards

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