HT204065: If you can't send or receive messages on your iPhone, iPad, or iPod touch

Learn about If you can't send or receive messages on your iPhone, iPad, or iPod touch
jibufrompalakkad

Q: cannot send sms in my iphone 6 9.1

please help me i cannot send sms in my iphone 6 9.1.am contact my mobile customer care.they told no problem from their side problem is ios update.

iPhone 6, iOS 9.1

Posted on Nov 11, 2015 9:48 PM

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Q: cannot send sms in my iphone 6 9.1

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  • by sberman,

    sberman sberman Nov 11, 2015 9:52 PM in response to jibufrompalakkad
    Level 8 (39,612 points)
    Nov 11, 2015 9:52 PM in response to jibufrompalakkad

    The HT204065 article attached above provides many "If you ..." clauses.  Presumably at least one of them applies to you.  You have not told us which one(s) apply, or whether you have tried all the remedies suggested in the article, including (but not limited to) restarting your iPhone.

  • by UGADog,

    UGADog UGADog Nov 11, 2015 9:52 PM in response to jibufrompalakkad
    Level 4 (1,902 points)
    Mac OS X
    Nov 11, 2015 9:52 PM in response to jibufrompalakkad

    Who is your mobile carrier?

     

    Can you send iMessages and just not SMS or are you referring to both when you say cannot send SMS (they are different).

  • by Ashton319,

    Ashton319 Ashton319 Feb 10, 2016 8:18 PM in response to UGADog
    Level 1 (4 points)
    Feb 10, 2016 8:18 PM in response to UGADog

    Im having a similar problems with an AT&T iPhone 5c (ME507LL/A).  The iOS is current (9.2.1).  The carrier is StraightTalk (TFW 23.0).  The carrier was able to send an SMS to the iPhone after we provided the IMEI number.  After they walked us through multiple steps and rebooting attempts without getting SMS to work properly they said it's not their problem, "it's a problem with the phone".  They said we need to take it up with Apple. 

     

    1. It sends iMessages without any problem (messages are blue).

    2. It sends and receives with someone using Textfree messages (messages are blue).  

    3. One of our contacts has an iPhone but doesn't use iMessage; SMS works with that person both way (messages are green). 

    4. Our contacts with Android and Windows phones don't send or receive SMS with this phone.  No failure errors, no red exclamatioin points.

     

    Any help would be appreciated. 

  • by sberman,

    sberman sberman Feb 10, 2016 8:47 PM in response to Ashton319
    Level 8 (39,612 points)
    Feb 10, 2016 8:47 PM in response to Ashton319
  • by Ashton319,

    Ashton319 Ashton319 Feb 13, 2016 10:53 PM in response to sberman
    Level 1 (4 points)
    Feb 13, 2016 10:53 PM in response to sberman

    Tried your suggestion Sberman.  I backed it up using iTunes and did a reset.  It rebooted later like a brand new iPhone.  Unfortunately, my attempts still do not send SMS texts.  I turned on iMessage while using the cellular data. iMessage texts go through fine, turning it off, and it also disables ability to send texts.  Test was from the problem iPhone 5c to my iPhone 6.  Any other ideas?