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Nov 12, 2015 10:37 AM in response to imoussa2911by Ingo2711,This is either a network connection problem or, if your phone has been jailbroken, modified software is keeping you from restoring the firmware.
Check these links:
Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.
copied from Get help with iOS update and restore errors - Apple Support