Hurbig

Q: App Store: All features (Featured, Top Charts, Explore, Search) blank, updates

App Store: All features (Featured, Top Charts, Explore, Search) blank. Updates can be installed. Therefor buys impossible.

iPad Air, iOS 9.1

Posted on Nov 12, 2015 12:25 AM

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Q: App Store: All features (Featured, Top Charts, Explore, Search) blank, updates

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  • by alex_h1,

    alex_h1 alex_h1 Nov 13, 2015 11:03 AM in response to Hurbig
    Community Specialists
    Nov 13, 2015 11:03 AM in response to Hurbig

    Howdy Hurbig,

    Thanks for using the Apple Support Communities.

     

    I see that you're unable to load any aspect of the App Store, along with being unable to update your apps.  To help troubleshoot this issue I suggest that you follow through the steps outlined below.

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    If you can’t connect to the iTunes Store

     

    Have a good one.

  • by Hurbig,

    Hurbig Hurbig Nov 13, 2015 1:00 PM in response to Hurbig
    Level 1 (0 points)
    Nov 13, 2015 1:00 PM in response to Hurbig

    Thanks a lot Alex. I did all the steps you requested and it didn't work. I went to the Apple Store in person and got told that closing the App may sometimes help. And it did, with my iPad, too..