I have a late 2013 Mac book pro with retina display and after upgrading to El Capitan it just randomly shuts down. I can find no rhyme or reason for when it decides to shut down. It even shuts down when I'm not using it and is closed (I can hear it chime) Any help? I had to start up again just now because it shut down while I was typing this.
MacBook Pro with Retina display, OS X El Capitan (10.11.1)
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
11/12/15 2:40:15.000 PM kernel[0]: Sandbox: SpotlightNetHelp(347) deny(1) ipc-posix-shm-read-data CFPBS:186A7:
11/12/15 2:40:15.537 PM SpotlightNetHelper[347]: CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data
11/12/15 2:40:15.000 PM kernel[0]: Sandbox: SpotlightNetHelp(347) deny(1) ipc-posix-shm-read-data CFPBS:186A7:
11/12/15 2:40:15.542 PM SpotlightNetHelper[347]: CFPasteboardRef CFPasteboardCreate(CFAllocatorRef, CFStringRef) : failed to create global data
11/12/15 2:40:15.543 PM SpotlightNetHelper[347]: CGSConnectionByID: 0 is not a valid connection ID.
11/12/15 2:40:15.543 PM SpotlightNetHelper[347]: CGSConnectionByID: 0 is not a valid connection ID.
11/12/15 2:40:15.543 PM SpotlightNetHelper[347]: CGSConnectionByID: 0 is not a valid connection ID.
11/12/15 2:40:15.730 PM Spotlight[349]: applications query - finished in 0.63 seconds
11/12/15 2:40:15.953 PM Spotlight[349]: XPC connection was invalidated
11/12/15 2:40:17.000 PM kernel[0]: Sandbox: systemsoundserve(216) deny(1) file-read-metadata /private/var/root
11/12/15 2:40:19.451 PM com.apple.xpc.launchd[1]: (com.symantec.nav.migrateqtf) Interval spawn of service failed: 139: Service cannot presently execute
11/12/15 2:40:23.255 PM Spotlight[349]: XPC connection was invalidated
11/12/15 2:40:25.832 PM Spotlight[349]: XPC connection was invalidated
11/12/15 2:40:26.399 PM Spotlight[349]: XPC connection was invalidated
11/12/15 2:40:27.272 PM Spotlight[349]: XPC connection was invalidated
Process: SymDaemon [80]
Path: /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon
Identifier: SymDaemon
Version: 5.4 (9)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: SymDaemon [80]
User ID: 0
Date/Time: 2015-11-12 07:43:56.380 -0500
OS Version: Mac OS X 10.11.1 (15B42)
Report Version: 11
Anonymous UUID: 0D7E3E70-08DC-D0EC-2CA1-7DBFFC451EC5
Time Awake Since Boot: 8 seconds
System Integrity Protection: enabled
Crashed Thread: 16 Dispatch queue: com.apple.root.utility-qos
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000001f
Exception Note: EXC_CORPSE_NOTIFY
VM Regions Near 0x1f:
-->
__TEXT 0000000100000000-0000000100026000 [ 152K] r-x/rwx SM=COW /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff89bacc96 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff89bac0d7 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8cf0c2b4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8cf0b77c __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff8cf0afc8 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff8cf4c961 CFRunLoopRun + 97
6 com.symantec.daemon 0x0000000100005fa6 main + 67
7 com.symantec.daemon 0x00000001000021e0 0x100000000 + 8672
Thread 1:
0 libsystem_kernel.dylib 0x00007fff89bb278a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9b5d558c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9b5d3375 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff89bb30a2 kevent_qos + 10
1 libdispatch.dylib 0x00007fff97f9111d _dispatch_mgr_invoke + 216
2 libdispatch.dylib 0x00007fff97f90d85 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff89bb278a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9b5d558c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9b5d3375 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff89bb278a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9b5d558c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9b5d3375 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff89bb278a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9b5d558c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9b5d3375 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff89bb278a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9b5d558c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9b5d3375 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff89bb278a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9b5d558c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9b5d3375 start_wqthread + 13
Thread 8:: EventSources
0 libsystem_kernel.dylib 0x00007fff89bacc96 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff89bac0d7 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8cf0c2b4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8cf0b77c __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff8cf0afc8 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff8cf4c961 CFRunLoopRun + 97
6 com.symantec.daemon 0x0000000100005e01 0x100000000 + 24065
7 com.symantec.symbase 0x0000000100046f43 ZThread::Uninitialize(int) + 441
8 libsystem_pthread.dylib 0x00007fff9b5d59b1 _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff9b5d592e _pthread_start + 168
10 libsystem_pthread.dylib 0x00007fff9b5d3385 thread_start + 13
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff89bb2222 __select + 10
1 com.apple.CoreFoundation 0x00007fff8cf494aa __CFSocketManager + 762
2 libsystem_pthread.dylib 0x00007fff9b5d59b1 _pthread_body + 131
3 libsystem_pthread.dylib 0x00007fff9b5d592e _pthread_start + 168
4 libsystem_pthread.dylib 0x00007fff9b5d3385 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff89bb278a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9b5d558c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9b5d3375 start_wqthread + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff89bb278a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9b5d558c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9b5d3375 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff89bb278a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9b5d558c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9b5d3375 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff89bb278a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9b5d558c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9b5d3375 start_wqthread + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff89bb278a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9b5d558c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9b5d3375 start_wqthread + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff89bb278a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9b5d558c _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff9b5d3375 start_wqthread + 13
Thread 16 Crashed:: Dispatch queue: com.apple.root.utility-qos
0 com.symantec.sharedsettings.framework 0x00000001000a776f SymSS2::ZssSymbol::Symbol(unsigned int, char const*, unsigned int) + 81
1 com.symantec.sharedsettings.framework 0x00000001000a7932 SymSS2::ZssSymbol::Symbol(char const*, unsigned int) + 54
2 com.symantec.sharedsettings.framework 0x00000001000a5fc7 SymSS2::ZssArray::MakeCFobjectInt(void*, bool) const + 1173
3 com.symantec.sharedsettings.framework 0x00000001000a4536 SymSS2::ZssString::ZssString(__CFString const*) + 178
4 com.symantec.sharedsettings.framework 0x00000001000a4b19 SymSS2::ZssArray::MakeZssArray(__CFArray const*, void*) + 717
5 com.symantec.sharedsettings.framework 0x00000001000a4dcb SymSS2::ZssArray::MakeZssArray(__CFArray const*, void*) + 1407
6 com.symantec.sharedsettings.framework 0x00000001000a502c SymSS2::ZssHash::MakeZssHash(__CFDictionary const*, void*) + 356
7 com.symantec.sharedsettings.framework 0x00000001000a4b84 SymSS2::ZssArray::MakeZssArray(__CFArray const*, void*) + 824
8 com.symantec.sharedsettings.framework 0x00000001000a474b SymSS2::ZssNumber::ZssNumber(__CFBoolean const*) + 219
9 com.symantec.sharedsettings.framework 0x00000001000a538e SymSS2::ZssArray::ZssArray(__CFArray const*, unsigned int) + 266
10 com.symantec.framework.fw 0x0000000104990972 SymInternetSecurity::ServicesCluster::copyPredefinedServicesList() + 312
11 com.symantec.framework.fw 0x000000010497e227 SymFW::ServicesCache::rebuildCaches(bool, bool) + 111
12 com.symantec.framework.fw 0x000000010497e65b SymFW::ServicesCache::ServicesCache() + 327
13 com.symantec.framework.fw 0x000000010497e6f5 SymFW::ServicesCache::get() + 47
14 com.symantec.symbase 0x0000000100043573 SymException::ExceptionData::~ExceptionData() + 39
15 libdispatch.dylib 0x00007fff97f8b3c3 _dispatch_client_callout + 8
16 libdispatch.dylib 0x00007fff97f8f253 _dispatch_root_queue_drain + 1890
17 libdispatch.dylib 0x00007fff97f8eab8 _dispatch_worker_thread3 + 91
18 libsystem_pthread.dylib 0x00007fff9b5d54f2 _pthread_wqthread + 1129
19 libsystem_pthread.dylib 0x00007fff9b5d3375 start_wqthread + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff89bb1f5e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9b5d6773 _pthread_cond_wait + 821
2 com.symantec.avscan 0x0000000104a53ff2 AVPluginFactory + 43236
3 com.symantec.avscan 0x0000000104a5434b AVPluginFactory + 44093
4 libsystem_pthread.dylib 0x00007fff9b5d59b1 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff9b5d592e _pthread_start + 168
6 libsystem_pthread.dylib 0x00007fff9b5d3385 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff89bb1f5e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9b5d6773 _pthread_cond_wait + 821
2 com.symantec.avscan 0x0000000104a5440e AVPluginFactory + 44288
3 com.symantec.avscan 0x0000000104a5434b AVPluginFactory + 44093
4 libsystem_pthread.dylib 0x00007fff9b5d59b1 _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff9b5d592e _pthread_start + 168
6 libsystem_pthread.dylib 0x00007fff9b5d3385 thread_start + 13
Thread 16 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0xffffffffffffffff rcx: 0x00000000ffffffff rdx: 0x0000000000000048
rdi: 0x00000001000bcc80 rsi: 0x000000010046f0a0 rbp: 0x00007000007bd390 rsp: 0x00007000007bd340
r8: 0x0000000000000012 r9: 0x0000000008000100 r10: 0x0000000000000000 r11: 0x000000000003917f
r12: 0x00000000a6679d48 r13: 0x0000000000000009 r14: 0x0000000000000000 r15: 0x00000001000bcee0
rip: 0x00000001000a776f rfl: 0x0000000000010286 cr2: 0x0000000116732000
Logical CPU: 0
Error Code: 0x02000131
Trap Number: 133
Binary Images:
0x100000000 - 0x100025fef +com.symantec.daemon (5.4 - 9) <3238E2D9-E5A8-B119-6B61-101DFC038D34> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon
0x100033000 - 0x10006cfef +com.symantec.symbase (5.4 - 3) <E415A2FD-46D5-76A4-F287-F119C26D491D> /Library/PrivateFrameworks/SymBase.framework/Versions/B/SymBase
0x100093000 - 0x1000bafe7 +com.symantec.sharedsettings.framework (5.5 - 1) <756F97C8-0233-FE3F-00E9-20639A619ACF> /Library/PrivateFrameworks/SymSharedSettings.framework/Versions/B/SymSharedSett ings
0x1000d2000 - 0x100100fff +com.symantec.daemon.framework (5.4 - 9) <909625D3-7D16-D59A-4F48-179B97D38250> /Library/PrivateFrameworks/SymDaemon.framework/Versions/A/SymDaemon
0x100198000 - 0x1001cafef +com.symantec.licensing.daemon (1.8.5 - 8) <47A254A5-2CED-E023-281B-0AB500B00AC2> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/SymLicensing.bundle/Conten ts/MacOS/SymLicensing
0x1001e3000 - 0x1001efff7 +com.symantec.licensing (1.8.5 - 8) <B0EEE854-B500-A821-9E31-D2BF387720C0> /Library/PrivateFrameworks/SymLicensing.framework/Versions/A/SymLicensing
0x1001fb000 - 0x1001fcff7 +libecomlodr.dylib (1) <27D3B942-E800-13F7-3CF2-8C004C275CD4> /usr/local/lib/libecomlodr.dylib
0x104911000 - 0x104933fef +com.symantec.uiagent.framework (5.2 - 6) <1611F05F-08CB-6E8F-A116-E34C5D01206D> /Library/PrivateFrameworks/SymUIAgent.framework/Versions/A/SymUIAgent
0x104947000 - 0x10495cfff +com.symantec.daemon.applicationFirewall (5.8 - 23) <5C0CEA40-F292-0D99-4056-C8A43CC51B43> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/SymApplicationFirewall.bun dle/Contents/MacOS/SymApplicationFirewall
0x10496a000 - 0x1049b2fef +com.symantec.framework.fw (5.4 - 4) <B3845450-81B8-3E64-84E3-38364F827526> /Library/PrivateFrameworks/SymFirewall.framework/Versions/A/SymFirewall
0x1049d9000 - 0x104a02ff7 +com.symantec.personalFirewall.framework (5.8 - 23) <43A62C04-5B69-113C-FB52-E4AF4E731845> /Library/PrivateFrameworks/SymPersonalFirewall.framework/Versions/A/SymPersonal Firewall
0x104a32000 - 0x104a3cff7 +com.symantec.daemon.autosetup (5.8 - 23) <3BB00241-C8C5-4420-0073-A19284E45F3B> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/SymAutoSetup.bundle/Conten ts/MacOS/SymAutoSetup
0x104a48000 - 0x104a68fff +com.symantec.avscan (12.8 - 41) <69330113-B6DB-5D19-0850-E25224FE4E29> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/AVDaemonPlugin.bundle/Cont ents/MacOS/AVDaemonPlugin
0x104a7c000 - 0x104a8ffff +com.symantec.daemon.connectionTracking (5.8 - 23) <C19B054F-D2AE-0CE0-BDC0-FF53A5F370D6> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/SymConnectionTracking.bund le/Contents/MacOS/SymConnectionTracking
0x104a9b000 - 0x104ab2fe7 +com.symantec.personalFirewall.daemon (5.8 - 23) <5449BA74-42BA-909F-F666-0B57D5104D94> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/SymPersonalFirewall.bundle /Contents/MacOS/SymPersonalFirewall
0x104ac3000 - 0x104d1cfff +navlibx (12.1.2r4 - 4) <46F0D16E-0F07-3603-9398-3B80752BFDA7> /Library/Application Support/Symantec/*/navlibx
0x104dc0000 - 0x104dd7fff +com.symantec.framework.submissionsdk (2.2 - 6) <8D6E5D86-C9B0-13E9-B335-C6D7086D8348> /Library/PrivateFrameworks/SymSubmission.framework/Versions/A/SymSubmission
0x104e0c000 - 0x104e2dfef +ecsvrmac.dlb (???) <8DA8498D-253F-9DE5-4C7A-B111174DF87A> /Library/Application Support/Symantec/*/ecsvrmac.dlb
0x104e30000 - 0x104ff5fff +navexmac.dlb (???) <9E537316-4B84-30DA-6770-AE914CBDF873> /Library/Application Support/Symantec/*/navexmac.dlb
0x105001000 - 0x105029ff7 +navenmac.dlb (???) <1F5BD913-39B5-259A-991D-49630692DEDE> /Library/Application Support/Symantec/*/navenmac.dlb
0x10502c000 - 0x105037fe7 +com.symantec.uiagent.symdaemon (5.2 - 6) <020595A3-AAA7-CB1C-2880-7D6CC2E469CB> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/UIAgent.bundle/Contents/Ma cOS/UIAgent
0x1088bc000 - 0x1088c4fef +com.symantec.daemon.deepSight (5.8 - 23) <09460BC6-F46F-BF20-8784-CBFBBD6AF719> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/SymDeepSight.bundle/Conten ts/MacOS/SymDeepSight
0x1088cf000 - 0x1088d2fef +com.symantec.deepSight.extractor.daemon (4.8f2) <90B7756C-49D9-36F0-A111-A10A79F21C44> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/SymExtractor.bundle/Conten ts/MacOS/SymExtractor
0x1088d9000 - 0x1088e3fff +com.symantec.locationAwareness.daemon (5.8 - 23) <A8361ECF-8388-239D-B266-756FA251895F> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/SymLocationAwareness.bundl e/Contents/MacOS/SymLocationAwareness
0x1088ef000 - 0x1088f6fef +com.symantec.daemon.autoblock (5.8 - 23) <0D4683F0-C222-713C-1D89-D89850DA56A1> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/SymAutoBlock.bundle/Conten ts/MacOS/SymAutoBlock
0x1088ff000 - 0x108909fef +com.symantec.ips (3.10.2 - 3) <1BFD700A-A340-E44F-AEF5-07E7A7CE715E> /Library/PrivateFrameworks/SymIPS.framework/Versions/A/SymIPS
0x108913000 - 0x10891cfe7 +com.symantec.daemon.submissionsdk (2.2 - 6) <AFB6D82A-2441-E0D5-CB95-DD783D1CC3EC> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/SymSubmission.bundle/Conte nts/MacOS/SymSubmission
0x108927000 - 0x108948fe7 +com.symantec.daemon.ips (3.10.2 - 3) <70336939-1FE3-D786-FA65-E13145EB0622> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/SymIPS.bundle/Contents/Mac OS/SymIPS
0x10895a000 - 0x108996fef +com.symantec.daemon.fw (5.4 - 4) <1029E959-15C6-7A34-250B-FDAFAFA056B1> /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/PlugIns/SymFirewall.bundle/Content s/MacOS/SymFirewall
0x116a3c000 - 0x116a3efff +com.symantec.ips.fw (3.10.2f3) <020784E5-25FA-B5DB-C0FC-16E020D49993> /Library/Application Support/Symantec/*/SymIPSFirewall.bundle/Contents/MacOS/SymIPSFirewall
0x7fff6b9b4000 - 0x7fff6b9eaf5f dyld (360.17) <03673B53-B8B7-34D1-ADCE-F449E78E39CC> /usr/lib/dyld
0x7fff88fb0000 - 0x7fff88fb6fff com.apple.XPCService (2.0 - 1) <E50F1206-8B6B-3CDB-BC66-E5B70B4B41C7> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff89251000 - 0x7fff89251ff7 liblaunch.dylib (755.1.19) <7EC0F297-43CC-3D11-B46B-7E72E372648A> /usr/lib/system/liblaunch.dylib
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0x7fff9c975000 - 0x7fff9c9dcfff com.apple.framework.CoreWiFi (11.0 - 1101.20) <D5DC3626-3131-3BAA-8552-294B4CE1EFCB> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff9cd9f000 - 0x7fff9ce4afff com.apple.PDFKit (3.1 - 3.1) <CDEADFD1-493E-37A8-B2D4-42AE8F72C5FE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x7fff9ce5c000 - 0x7fff9ce78fff com.apple.GenerationalStorage (2.0 - 239) <05652CAD-E7F5-3225-929D-E13F241FBA41> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff9ce79000 - 0x7fff9cfa5fff com.apple.CoreText (352.0 - 494.5.1) <393F0F48-0226-34BA-9793-66D8455EF894> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff9d039000 - 0x7fff9d03afff liblangid.dylib (122) <EAC09BF0-5E88-3060-AA51-EC71B4D26F3C> /usr/lib/liblangid.dylib
0x7fff9d03b000 - 0x7fff9d3d0fdb com.apple.vImage (8.0 - 8.0) <3EF89E53-2A54-3464-A405-88E3213F31F7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff9d3d1000 - 0x7fff9d3d6ff7 libmacho.dylib (875.1) <A9EC23EC-11A0-3B4F-A8AC-B990C8267A6E> /usr/lib/system/libmacho.dylib
0x7fff9d3d7000 - 0x7fff9d3e0ff7 com.apple.DisplayServicesFW (3.0 - 378) <69821BC1-66F6-30FE-B706-134F3A9FCAD7> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x7fff9d3e4000 - 0x7fff9d52efc7 com.apple.coreui (2.1 - 364.1) <4E680853-589C-3BC5-8215-240A07A92C81> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff9d556000 - 0x7fff9d55fff3 com.apple.CommonAuth (4.0 - 2.0) <6EF43A6E-C071-36A3-8B94-694AC6BEF6D3> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff9d5d9000 - 0x7fff9d5ebfff com.apple.contacts.ContactsPersistence (1.0 - 2137) <40E67B07-5DC9-3B5E-8266-1A27142268D0> /System/Library/PrivateFrameworks/ContactsPersistence.framework/Versions/A/Cont actsPersistence
0x7fff9d8c0000 - 0x7fff9d9abff7 com.apple.QuickLookUIFramework (5.0 - 696.1) <921959F6-96C2-3814-8D20-0E761AB51199> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff9da8f000 - 0x7fff9dadffff libcups.2.dylib (435) <FA565876-F9B2-3021-8E89-6D665ED01B3D> /usr/lib/libcups.2.dylib
0x7fff9dae0000 - 0x7fff9dae0fff com.apple.Accelerate (1.10 - Accelerate 1.10) <78D9071F-93DE-3C66-8912-8B0AA25DDF05> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff9dae4000 - 0x7fff9db84fff com.apple.ViewBridge (157 - 157) <EA9A214B-6AFA-3543-A4F0-8E67F6ED414F> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge
0x7fff9db85000 - 0x7fff9db8dfff com.apple.AppleSRP (5.0 - 1) <8DBB11A2-150A-3E70-8B83-DDEDAB15E2C3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x7fff9dbc1000 - 0x7fff9dbcfff7 libbz2.1.0.dylib (38) <99C5121D-8147-3B51-8D79-66245C863338> /usr/lib/libbz2.1.0.dylib
0x7fff9dbd0000 - 0x7fff9de76fff com.apple.CoreData (120 - 640) <37466A48-AA4C-3DB5-B606-C04841D3F654> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff9dea5000 - 0x7fff9dea7ff7 com.apple.SafariServices.framework (11601 - 11601.2.7.2) <CC99200E-E893-3A01-AA8F-AF2856675CF7> /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices
0x7fff9dfe7000 - 0x7fff9e10cff7 com.apple.LaunchServices (728.4 - 728.4) <A4913361-072C-3A0E-9231-0D9B1DC4ECC5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff9e13f000 - 0x7fff9e163fff com.apple.MultitouchSupport.framework (304.9 - 304.9) <90E9EC0A-57D0-331E-AE0D-FF1A7756A409> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff9e19c000 - 0x7fff9e1d6fff com.apple.QD (3.12 - 302) <46969760-B02A-3ED5-B8BC-D6144939B16E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff9e1d7000 - 0x7fff9e1dffff libcopyfile.dylib (127) <CA2602AB-E8B7-3CD8-A0C5-D86E35FDA09F> /usr/lib/system/libcopyfile.dylib
0x7fff9e1e0000 - 0x7fff9e211ffb com.apple.GSS (4.0 - 2.0) <D50CDB44-72E9-3520-9965-93901621F781> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff9e212000 - 0x7fff9e26ffff com.apple.CoreServices.OSServices (728.4 - 728.4) <4E1819C2-F7A9-35FB-8193-FF3DCC35226C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff9e2c0000 - 0x7fff9e2c3ff7 libsystem_sandbox.dylib (459.10.4) <BC781530-CA98-392D-A77A-8CAD2D9C6B2F> /usr/lib/system/libsystem_sandbox.dylib
0x7fff9e2c4000 - 0x7fff9e2c4ff7 libunc.dylib (29) <D9B0C7B1-8648-3AAC-931C-E7CD362FAA8A> /usr/lib/system/libunc.dylib
0x7fff9e2c5000 - 0x7fff9e2cafff com.apple.TCC (1.0 - 1) <96281C9E-B2DF-325F-BFA4-0A15150165EC> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff9e306000 - 0x7fff9e46dfff libBLAS.dylib (1159) <35ADE4D4-391A-30C2-9D38-388F543EA4BA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff9e46e000 - 0x7fff9e555ff7 libcrypto.0.9.8.dylib (59) <7C4E5457-B66C-39CA-BC0E-15CA6C051FC0> /usr/lib/libcrypto.0.9.8.dylib
0x7fff9eb4f000 - 0x7fff9eb87fff com.apple.RemoteViewServices (2.0 - 99) <8BD12AE2-BE91-37CF-955B-62E08551FF83> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff9eb88000 - 0x7fff9eba3ff7 libCRFSuite.dylib (34) <65E4DC91-A994-3921-B5B0-696123CE0C1E> /usr/lib/libCRFSuite.dylib
0x7fff9eba4000 - 0x7fff9ebd3fff com.apple.securityinterface (10.0 - 55065.10.2) <1D6DB9F4-6EB4-39E0-8E99-C09EEA78BB16> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff9ee12000 - 0x7fff9eec2fff com.apple.backup.framework (1.7 - 1.7) <70033C43-855B-3F12-998C-343F2A8A93BA> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff9ef84000 - 0x7fff9ef9aff7 libLinearAlgebra.dylib (1159) <01BD9187-521F-3F96-B477-24511318AECD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib
0x7fff9eff7000 - 0x7fff9eff9fff com.apple.loginsupport (1.0 - 1) <09F245DC-8342-358E-A881-DAE88BF0EC1D> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport
0x7fff9effa000 - 0x7fff9f01efff libJPEG.dylib (1440) <7A2BE834-C5F1-3950-B13D-66C1D39AD7AA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff9f01f000 - 0x7fff9f01ffff com.apple.Cocoa (6.11 - 22) <A033F342-1FEC-3DFD-830A-E8EE284DF492> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff9f020000 - 0x7fff9f073ff7 libc++.1.dylib (120.1) <54190E1B-EE49-3D6D-AC29-2813D7380BA5> /usr/lib/libc++.1.dylib
0x7fff9f1a0000 - 0x7fff9f1abfff libGL.dylib (12.0.34.12) <182B925C-7BF6-3EFE-85AF-54760206A6FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff9f1bf000 - 0x7fff9f454fff libmecabra.dylib (696.1) <8FCC4C88-BE6A-3697-B1D3-8E1A2A3B99BA> /usr/lib/libmecabra.dylib
0x7fff9f4a1000 - 0x7fff9f4a4fff libCoreVMClient.dylib (119.5) <56187F75-4436-31CA-8D3A-C6BC67F6F2BF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff9f4ad000 - 0x7fff9f4b0ffb libdyld.dylib (360.17) <99396189-E53A-3A78-BC49-449236DA7CFF> /usr/lib/system/libdyld.dylib
0x7fff9f4b1000 - 0x7fff9f4b2fff libsystem_secinit.dylib (20) <932ED582-E80F-39DA-B0FA-F1BC5F1AD2F8> /usr/lib/system/libsystem_secinit.dylib
0x7fff9f5e1000 - 0x7fff9f5edfff com.apple.speech.synthesis.framework (5.4.12 - 5.4.12) <8D8F331E-21D2-3B7E-B977-3EB1D9E44D5B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 120
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=258.8M resident=0K(0%) swapped_out_or_unallocated=258.8M(100%)
Writable regions: Total=346.8M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=346.8M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 2048K 2
Dispatch continuations 8192K 2
Kernel Alloc Once 8K 3
MALLOC 317.5M 17
MALLOC guard page 32K 7
Process Corpse Info 2048K 2
STACK GUARD 56.1M 20
Stack 16.7M 20
VM_ALLOCATE 20K 3
__DATA 23.7M 267
__IMAGE 528K 2
__LINKEDIT 92.4M 33
__TEXT 166.5M 269
__UNICODE 552K 2
mapped file 25.1M 4
shared memory 24K 5
=========== ======= =======
TOTAL 711.1M 642
Remove the Norton/Symantec product by following these instructions. If you have a different version of the product, the procedure may be different.
Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" product again.
Thanks Linc, I deleted the Symantec product as you suggested and so far so good! I so appreciate the help. What is the problem with any of the anti virus or malware products?
They tend to use non-standard APIs, or unpublished APIs, or just reach in and access data structures in the kernel and when a new OS X release comes out, these things can change, and when the 3rd party kernel extensions tuned for a previous release try to do what the did before, it can crash your system.
A large number of OS X kernel panics and system slowdowns frequently come from anti-virus, Mac cleaners, and memory cleaner 3rd party products.
You should read the following before you install another anti-virus product:
How does Mac OS X protect me?
Mac users often ask whether they should install "anti-virus" (AV) or "anti-malware" software. The short answer is "no," but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat.
1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions.
It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it. AV software is not intended to, and does not, defend against such attacks.
The comment is long because the issue is complex. The key points are in sections 5 and 11.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as file quarantine, execute disable, sandboxing, system integrity protection, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't been checked for security by Apple unless it comes from the App Store, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
☞ It can easily be disabled or overridden by the user.
☞ A malware attacker could find a way around it, or could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.
For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background. It checks for, and removes, malware that matches a recognition database maintained by Apple. To ensure that MRT will run when that database is updated, open the App Store pane in System Preferences and check the box marked
Install system data files and security updates
if it's not already checked.
Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise it has no user interface.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in effect, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.
☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
☞ Rogue websites such as CNET Download, MacUpdate, Soft32, Softonic, and SourceForge distribute free applications that have been packaged in a superfluous "installer."
☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
Software that is plainly illegal or does something illegal
☞ High-priced commercial software such as Photoshop is "cracked" or "free."
☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.
Conditional or unsolicited offers from strangers
☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
☞ You win a prize in a contest you never entered.
☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
☞ Anything online that you would expect to pay for is "free."
Unexpected events
☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.
7. Another perennial weak point is Adobe Flash Player. Like Java, Flash is in well-deserved decline, but Flash content is still much more widespread than Java content on the Web. If you choose to install the Flash plugin, you can reduce your exposure to Flash by checking the box marked
Stop plug-ins to save power
in Advanced tab of the Safari preferences window, if it's not already checked. Consider also installing a Safari extension such as "ClickToFlash" or "ClickToPlugin." They will prevent Flash content from loading automatically, and will also cause non-Flash video to be substituted for Flash on YouTube and maybe some other sites. I've tested those extensions and found them safe, but you should always do your own research before deciding whether to trust any third-party software.
8. Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
Never install any AV or "Internet security" products for the Mac if you have a choice, as they are all worse than useless. If you are required by a (mistaken) institutional policy to install some kind of AV, pick one of the free apps in the Mac App Store—nothing else.
Why shouldn't you use AV products?
☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
☞ The design is usually predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
☞ By modifying the operating system, the software may also create weaknessesthat could be exploited by malware attackers.
☞ Most importantly, a false sense of security is dangerous. That fact pertains to all AV software there will ever be, no matter what else changes.
9. A free AV product from the Mac App Store is harmless as long you don't let it delete or move any files. Ignore any warnings it may give you about "heuristics" or "phishing." Those warnings, if they're not merely false positives, refer to the text of email messages or cached web pages, not to malware.
An AV app is not needed, and can't be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, a free AV product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must have some kind of AV application. An App Store product won't modify the operating system; in fact, it won't do anything unless you run it.
If you're just curious as to whether a file is recognized as malware by AV engines, you can upload it to the "VirusTotal" website, where it will be tested against most of them at no charge. A negative result is no proof of anything, for the reasons stated above. I don't recommend doing this with a file that might contain private information.
10. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
11. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It can be as safe or as dangerous as you choose to make it. The greatest harm done by AV software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.
I spoke too soon. My mac has shut down twice trying to read your reply. Any other suggestions?
You haven't yet posted a panic report. Is there one?
There is not a panic report.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
This procedure is a diagnostic test. It makes no changes to your data.
Please triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopy
Copy the selected text to the Clipboard by pressing the key combination command-C.
Paste into a Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
Wait for a new line ending in a dollar sign ($) to appear below what you entered.
The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.
The Terminal window doesn't show the output. Please don't copy anything from there.
There was no output. I will paste below.
Gregs-MacBook-Pro:~ gpuckett1$ syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopy
Gregs-MacBook-Pro:~ gpuckett1$
There is NOT going to be any Terminal output. The 'pbcopy' command captured all the output and placed it in your copy/paste buffer so you could paste it into your forum reply.
Then again, if you are saying that when you did try to paste into the forum immediately after running the command, and nothing was pasted, then that would be different.
As I wrote above, the output is not in the Terminal window. Please review the instructions and try again.
Nov 11 17:29:04 kernel[0] <Notice>: Previous shutdown cause: -128
Nov 12 21:57:55 kernel[0] <Notice>: Previous shutdown cause: -128
Nov 12 22:02:25 kernel[0] <Notice>: Previous shutdown cause: -128
Sorry I was a bit confused but I think this is what you are looking for.
Late 2013 Mac book pro randomly shuts down after upgrade to El Capitan.
