App to transfer an active call to another number?

Question

Level 1

5 points

App to transfer an active call to another number?

Does anyone know how to transfer an active / live call that you are currently engaged in to another number? This is not call forwarding. I called my cell network provider (ATT) and there is no such way on their end. Does anyone know of an app that can do this?

I am trying to work from home, but if I get a call on my cell that needs to be routed to another department, I don't want to tell the customer to hang up and dial X-number. I think it is much more professional to transfer the call.

Call conferencing won't work either unless I decide to stay on the line the whole time (the call would disconnect as soon as I hung up).

Any apps out there that can do this?

Thanks in advance

iPhone 6

Posted on Nov 12, 2015 1:23 PM

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Answer 1

Philly_Phan

Level 7

20,707 points

Nov 12, 2015 1:25 PM in response to Cassieglee

I don't have a solution for you but why is this not the same as call forwarding?

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Answer 2

ChrisJ4203

Level 10

230,371 points

Nov 12, 2015 1:26 PM in response to Cassieglee

I'm not aware of an app that could do that. You are referring to what you can do with a PBX system, and the cellular system cannot act that way. That is why AT&T said they could not do it. I'm not aware of a way to do it outside of a PBX system.

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Answer 3

Cassieglee Author

Level 1

5 points

Nov 12, 2015 1:29 PM in response to Philly_Phan

Call forwarding would forward ALL calls to another number. I do not need ALL calls forwarded to another number, only certain customers who accidentally call me direct, but really need a different department.

ETA: I often forward my office phone to my cell phone and this is when the problem happens. Once I answer the call from my cell, I have no way of forwarding the customer to the right department.

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Answer 4

Philly_Phan

Level 7

20,707 points

Nov 12, 2015 1:29 PM in response to Cassieglee

I see now.

I can't imagine a solution beyond simply advising the customer of the situation.

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Answer 5

ChrisJ4203

Level 10

230,371 points

Nov 12, 2015 1:31 PM in response to Cassieglee

You are actually not trying to forward a call, you are trying to transfer a call. This is why I mentioned the PBX, your office phone system. Because of the way the office system works, you can transfer a call to another phone on the system. You cannot do that from a cell phone.

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Answer 6

Cassieglee Author

Level 1

5 points

Nov 12, 2015 1:36 PM in response to ChrisJ4203

Yes, exactly. I was wondering if there was an app out there that could handle this task? I looked, I see a lot of call forwarding apps, but not one that can actively transfer a live call from a cell phone to another phone number.

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Answer 7

ChrisJ4203

Level 10

230,371 points

Nov 12, 2015 1:39 PM in response to Cassieglee

I don't believe it can be done. The way an office system works allows for the transfer. Your call being forwarded to your cell changes things. I've not seen a phone outside of a PBX that can transfer a live call.

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Answer 8

DrMickle

Level 1

8 points

Feb 8, 2017 1:45 AM in response to Cassieglee

I haven't research this but check out.

http://www.3cx.com/blog/extension-user-manual/using-3cxphone-for-iphone/

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