My husband's Safari not working. Gets an error message and crashes.

Question

My husband's Safari not working. Gets an error message and crashes.

iPad2

16 G

iOs 8.1.1 (12B435)

My husband's Safari is not working. It opens to the internet page, displays an error message for a fraction of a second and then then crashes. He has never backed up his iPad2 to iTunes but has to iCloud. He opens anything and everything, so I won't let him use my PC, as I'm afraid that he will pick up malware or a virus and it will land on my PC. He can get on AOL, but Safari is not working. Can anyone help?

I've tried to find something that works, but every solution I've seen directs me to iTunes or to another program to do a backup for his iPad.

Has anyone had this problem and resolved it? I've thought of restoring his iPad, but there's nothing on his screen except something like "delete all data and programs" or words to that effect.

Ignore the data for my iPad2, as it is his iPad with the problem.

iPad 2, iOS 8.3

Posted on Nov 12, 2015 5:30 PM

Reply

Answer 1

imobl

Level 7

20,304 points

Nov 13, 2015 5:17 AM in response to JudefromMaine

What is the exact complete wording of the error message your husband is receiving?

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Answer 2

Nov 13, 2015 9:09 AM in response to imobl

The short error message showed so quickly that we couldn't read it. I do recall that it was letters and numbers - perhaps, I'm not positive.

What Safari is now fleetingly showing are two website tabs and Superman couldn't click on either of them before Safari crashed.

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Answer 3

Ralph9430

Level 7

21,732 points

Nov 13, 2015 9:16 AM in response to JudefromMaine

Some things to try.

1 Reset the iPad. Press and hold both the Home button and the Sleep/Wake button continuously until the Apple logo appears. Then release the button and let the device restart. You will not lose data doing this. It's like a computer reboot.

2. If the above didn't work quit Safari like I describe then reset the iPad again. To quit an app double click the Home button to reveal the app switcher. Flick up on the page preview of the app you want to quit. The page preview will fly away and disappear. That quits the app. You can do this after Safari crashes. Then reset the iPad.

3. Quit Safari again. Then Delete Safari History and Data using the Settings app. Settings > Safari> Delete History and Data. Then reset the iPad again.

4. If none of the above worked, quit Safari again then try Resetting all Settings using the Settings App. Settings > General > Reset > Reset all Settings. Then reset the iPad again.

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Answer 4

ShagCA

Level 5

6,335 points

Nov 13, 2015 9:16 AM in response to JudefromMaine

Have you tried clearing Safari temporary files? Settings - Safari - Clear history and website data

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Answer 5

Nov 13, 2015 9:37 AM in response to ShagCA

Yes. Didn't change anything. Last night it had the error code and this morning it has two websites in the top bar, but crashes with the speed of lightening.

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Answer 6

Nov 13, 2015 9:40 AM in response to Ralph9430

I will try this. Nothing tried, nothing gained. My husband suggested that he could just throw the iPad away and buy another. NO!!!

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Answer 7

Nov 13, 2015 10:23 AM in response to Ralph9430

Sorry, none of it worked.

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Answer 8

ShagCA

Level 5

6,335 points

Nov 13, 2015 2:00 PM in response to JudefromMaine

JudefromMaine wrote:

Sorry, none of it worked.

Erase all contents and settings to put the iPad back to factory did not fix Safari crashing problem? Note: you will lose everything (all contents, apps and settings) on your iPad.

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