Ever since I upgraded to El Capitan, Photos won't download my photos from my iPhone 6. I open Photos on my desktop, click on the iPhone icon, but it doesn't see any photos, although there are many on my phone. How do I get OSX 10.11.1 to recognize and download photos from my iPhone?
Hello Schwaben10,
Thanks for using the Apple Support Communities!
I understand from your question that you would like to to import photos from your iPhone to Photos on your Mac, but Photos doesn’t appear to see any photos that are on your iPhone. Were all of the photos you are trying to import taken on the iPhone or were they synced to your iPhone from a different device?
The attached article explains that you can’t import photos or videos that were synced from iTunes which could explain this behavior.
Import photos and videos from your iPhone, iPad, or iPod touch to your computer - Apple Support
You may also be using or choose to use iCloud Photo Library. This service will keep all of your photos up to date across all of your devices. For more information about iCloud Photo Library, please read over the next article.
iCloud Photo Library FAQ - Apple Support
Cheers!
Joe,
Yes, all the photos were taken on the iPhone 6. On the phone, the Camera Roll shows 26 pix, but neither Photos nor Image Capture sees any pix on the phone. This is something new; I've been importing pix from my my phone for years. How can I fix this?
Thanks,
Robert
I finally got the pix imported through the round-about route of iCloud, but I'd like to figure out why neither Photos nor ImageCapture can see them.
Thanks.
Hi Schwaben10,
Thank you for responding with this extra information. To continue troubleshooting why Photos and Image Capture are not able to import photos in your Camera Roll, please read over and work though the steps located in the following article.
If you can't import photos from your iPhone, iPad, or iPod touch to your computer - Apple Support
Best!
I have the same problem since updating my software. I would rather upload my photos by hard sync than via the cloud. Is this possible?
Photos won't download photos from my iPhone
