slrfromNY

Q: Iphone asking to verify payment but doesn't give me screen to do so

Hello,  Iphone 6s is unable to download apps for payment...it asks for Password and then payment information, but never gets me to screen for payment information, just keeps asking for password over and over again.  The password works for other apple ID requests, so I know it is not a password issue.  I fear that I need to restore to factory and reload all apps which will take forever.  Is there a better way to resolve this issue?  I have manually verified my payment info on ITunes and Apple ID on my computer.  Any assistance appreciated!

iPhone 6s, iOS 9.1

Posted on Nov 12, 2015 8:30 PM

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Q: Iphone asking to verify payment but doesn't give me screen to do so

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  • by alex_h1,

    alex_h1 alex_h1 Nov 14, 2015 9:10 AM in response to slrfromNY
    Community Specialists
    Nov 14, 2015 9:10 AM in response to slrfromNY

    Hello slrfromNY,

    Thanks for using Apple Support Communities.

     

    I see that you're unable to get past the Apple ID login screen when purchasing an app on your iPhone.  To start troubleshooting this issue, I suggest that you sign out of iTunes and the App Store, and then sign back in.

     

    1. Tap Settings > iTunes & App Store.
    2. Tap your Apple ID.
    3. Tap Sign Out.
    4. Go to Settings > iTunes & App Store.
    5. Enter your Apple ID and password, then tap Sign In.

     

    Take care.