I have a new Asus Windows 10 Laptop that I just bought this fall. I bought Avengers Age of Ultron on Blu-Ray and downloaded the digital copy from the iTunes store and watched it on my laptop. Now, when I go to watch it, it says that I cannot play HD movies on my computer. My screen resolution is 1920x1080. Why won't it work?
Asus Laptop-OTHER, Windows 10
Hello adamc1023,
Thank you for using Apple Support Communities.
I would need a little more information regarding your system specifications and how you are viewing the HD content to provide a better answer. However, here are a couple troubleshooting article that you may find helpful.
iTunes for Windows: Unable to view or play HD video content that requires HDCP
http://support.apple.com/kb/ts3354
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/HT3209
Cheers
You might have more joy if you install iTunes 12.3.1 for Windows (64-bit - for older video cards) and QuickTime 7.7.8 for Windows.
tt2
I tried the quicktime dowload, but that didnt work. The error message that i got was different from the one that is mentioned on the iTunes 12.3.1 for windows (64-bit - for older video cards) page, and as directed by that page i did not download it because of that. Sorry but neither of these work for me.
What information do you need and how can i find it? I don't know much of anything about computers.
The error message on the "for older video cards" page is only given if iTunes cannot play any video on the current hardware without the support of QuickTime. However if it is only some (perhaps higher resolution?) videos that cannot be decoded unless QuickTime is present it won't report an error. The all 64-bit version of iTunes doesn't integrate with QuickTime. Try the 64-bit installer for 32-bit code that does. If it doesn't work you can revert to the main release and wait for Apple to try to fix the problem.
See Re: Automatically add to iTunes not working after update for what is, I think, the same problem, but addressed in different terms.
tt2
Okay - I did that. It seems to have worked for most of them. I bought a movie on iTunes in HD and that plays fine - the issue seems to be that I can't play any of the movies that i downloaded via digital copy (all of those are HD so i assumed HD playback was the problem).
In that case you may be looking at the HDCP issue that Jeff mentioned. Are the problem files 720p or 1080p videos?
tt2
It does not say - but I would assume that they are 1080p. When i look at the information on the file it does not have any information on the video quality. Again, this is only occurring on movies that i downloaded the digital copy of having purchased the blu-ray elsewhere. The movies i have purchased on iTunes tell me the quality, but the ones that i downloaded the digital hd copy of do not.
Get Info > File tab should show the dimensions.
tt2
This is everything under the File tab. I attempted to download it from the iCloud and it said that it did, but the location remains "iCloud".
size: 4.75 GB
kind: protected MPEG-4 Video File
purchased date: 10/8/2015
date modified: 10/8/2015
date added: 10/8/2015
location: iCloud
copyright: 2015 Marvel
FBI ANTI-PIRACY WARNING: UNAUTHORIZED COPYING IS PUNISHABLE UNDER FEDERAL LAW.
Once the movie is downloaded to local storage (make available offline) the information should be there.
tt2
HD Movies
