Yopyoyo
Level 1 (0 points)

Q: My APPLE ID is gone

HI guys,

So lately my dad's account was pretty working and all of a sudden his APPLE ID won't log in and cannot be found in iForgot.

I Tried alot of times.

My dads account connects to the following devices:

IPad Mini 2

IPhone 5s

IPhone 4s

 

i can't call customer service for your info.

 

Please if any of you guys has a solution, please reply to this thread.

 

P.S. im new to iOS so I probably don't know the features.

iPad Mini, iOS 7.0.6

Posted on Nov 13, 2015 1:24 AM

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Yopyoyo

Q: My APPLE ID is gone

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  • by pedro d,

    pedro d pedro d Nov 14, 2015 12:42 PM in response to Yopyoyo
    Community Specialists
    Nov 14, 2015 12:42 PM in response to Yopyoyo

    Hello there, Yopyoyo.

     

    It sounds like you're Apple ID has been disabled for some reason. The following Knowledge Base article offers some guidance on troubleshooting:

     

    If your Apple ID is locked

     

    If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity.

    If your Apple ID is locked for security reasons, you might see one of these alerts:

    • “This Apple ID has been disabled for security reasons”
    • "You can't sign in because your account was disabled for security reasons"
    • "This Apple ID has been locked for security reasons"

    When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password or to reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.

    If you use two-step verification, you need to use your recovery key and a trusted device. And if you use two-factor authentication, you need a trusted device or trusted phone number to unlock your Apple ID.

    If you see a message that is different from the alerts above and you can't reset your password, contact us for help.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers.