houseofonion

Q: I pre-offered an album last night and this morning when I went to retrieve it, it says I did not pre order the album. What do I do?

I pre ordered the "Made in the AM" album. It said I had completed my purchase and everything. However, I just went to download the rest of the album, a pop up claimed I did not have sufficient credit remaining. I don't know what to do because I was basically robbed of $15. Please help.

iPhone 6, iOS 9.1

Posted on Nov 13, 2015 1:08 AM

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Q: I pre-offered an album last night and this morning when I went to retrieve it, it says I did not pre order the album. What do I do ... more

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  • by brenden dv,

    brenden dv brenden dv Nov 14, 2015 12:22 PM in response to houseofonion
    Community Specialists
    Nov 14, 2015 12:22 PM in response to houseofonion

    Hi houseofonion,

     

    Welcome to the Apple Support Communities! I apologize if there was any confusion regarding iTunes Store preorders. When you preorder, you are are only charged/billed when the album actually releases. If there are some songs available at the time of pre-order, you are only billed for those songs, then billed the remainder of the discounted pre-order price when the full album releases. For more information on this and other pre-order questions, you may find the following article helpful:

     

    If you want to purchase a movie or music from the iTunes store, but it isn't yet available, you might be able to pre-order it.

    Items you can pre-order have an orange purchase button that displays the pre-order price, instead of the white price button. Most pre-order items also show the expected release date near the pre-order button.

    When the item is released, we’ll complete your order and bill your account. If you turned on the option to automatically download prepurchased content in iTunes, the item will automatically appear in the Purchased section of your account. Learn what to do if a billing issue prevents your order from automatically downloading.

    Some pre-orders include songs that you can download immediately. When you click the pre-order button, we charge you only for these songs, and they download immediately. We’ll charge you for the rest of the pre-order when it’s released.

     

    About iTunes Store pre-orders - Apple Support

     

    Regards