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Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,


I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.


At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.


Used it more, then last night plugged it in and this morning, same thing. I am thinking that there is an issue with this iPad.


I am now restoring it, since that it what online support recommended I try. Just wondering if anyone else has had this issue?


Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

Reply
629 replies

Nov 29, 2015 12:01 PM in response to Frustrated Father

I had the same problem your having right out of the box until someone posted on here on using a different cord instead of the one which came with the iPad Pro. I tried using the lighting cord which I brought from Amazon and I never had the problem since. Another post post on here said they use their old cord from their iPad Air and the problem went away. I suggest you use a different cord that didn't come with the iPad Pro and see if that works.

Nov 29, 2015 6:51 PM in response to darkfire.shadows

So, I've had a week and a half of no issues charging, but this morning BOOM, lock up. So, what was different today? Well for one, I've had a week and a half of no lock up but without having hey siri turned on. Last night I turned the volume of my ipad pro all the way down so it was essentially muted. Overnight charge, lock up. SO, tonight I will turn the volume all the way down and turn hey siri on. If I recall, when I first got my ipad pro and was charging it over night I was muting my ipad pro at night, so that may have something to do. Will find out if the hey siri overrides the lockups from the muting. If it does I'm going to test to see if I can get it to lock up every time I have the hey siri turned off and the volume muted.

Nov 29, 2015 11:37 PM in response to varchar

Did you connect a smart keyboard to your iPad Pro only from today, or have you always had your smart keyboard connected from day one when you got your iPad?


The reason I ask is because there was an earlier posting indicating that his/her iPad charged up successfully with no locking-up issues when charging without the smart keyboard connected to the device, then as soon as the smart keyboard was connected to the iPad - that's when the highlighted issues began to haunt.

Nov 30, 2015 5:58 AM in response to darkfire.shadows

I Bought 2 iPad Pro Wi-Fi Cellular 128GB, one silver & 1 gold. The gold one does this everyday. The silver one has done it twice. Have talked to applecare several times. I sent the gold one back and am waiting for a replacement. Was contacted by someone from apple care who is associated with the engineering dept. He had me do several maneuvers and then sent the data from my iPad to him. They are aware and are working on the problem. He said the replacement may have the same problem as it is probably a firmware or software problem. I have wasted a lot of time dealing with this. Tried all the reinstall etc. total waste of time. I will just do the hard reset everyday until they figure it out. I am not sending the second one in. I do not have a keyboard so I don't think the keyboard is the issue with mine. Don't know why one is having more problems than the other. This is very annoying. Apple products used to "just work".

Nov 30, 2015 9:45 AM in response to darkfire.shadows

I had this same problem and am now on my second iPad Pro which, you guessed it, has the exact same problem. When checking various settings I saw "Hey Siri" was disabled. I enabled Hey Siri and have not had a single issue since. If your hey siri is disabled, switch it on and see what happens. I have absolutely no idea why this would solve the problem but it did for me.


By the way, it is the only setting i changed. the only variable from one night to the next is the toggling on of Hey Siri. Good luck!

Ipad Pro shuts off while charging and requires a hard reset to turn on

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