Q: Ipad Pro shuts off while charging and requires a hard reset to turn on

Hi,

Mine is a 128 wifi only and has this problem.

However, I have found that if I plug it in over night and then power the ipad off, in the morning it will switch on without a hard reset.  And I have to say it turns on so much faster than my old ipad 2.

nmdias, I have never done a backup to iCloud - I only manually backup and sync when syncing to my connected iMac.  But I am still having the issue after overnight charging - waking to black screen needing to do a hard restart.  HOWEVER, as I wrote in my previous post, I do wonder if it is related to big downloads while charging at night - seems to be related in my case when I've downloaded app updates at night while charging - not exactly and iCloud issue.

128 G wifi cellular, icloud backup off, use itunes for backup, setup as new, plugged in overnight Friday, Saturday with no problem. I think it was under 40% both nights but not much lower. I don't have a cellular sim in so its just doing wifi right now. I'm hoping I'm one of the lucky ones with no problem. However it has had problems doing updates or downloading apps, the downloads seem to freeze, so i have been using iTunes to get them onto the device.

Finally found this thread and it makes me feel better that I am not the only one having this issue. 128gb pro wifi. Tried from backup first, and then set up as new, with same results. I ended up taking it back today and getting a new unit. Will report if it keeps happening. If it does, then I will try airplane mode or turning off handoff. Thanks for everyones comments so far.

Exactly the same issues with my 128gb iPad pro. Mine has now shut down each morning after charging through the night. Ipad pro will not open. Hard reset (pressing sleep and home button for 10 secs) starts machine up again. Speaking to Apple senior technician he said take back to store for replacement.

Am happy to do this only with the knowledge that the issue is fixed for good. No point in changing to another iPad if exactly the same thing happens in 24 hours time. Setting up an iPad is easy but time consuming.

One thing that is s is also surprising is that if you close iPad pro using the smart cover, the Volume icon disappears when trying to adjust volume. Does not affect sound affects icon, which is bizarre. The volume goes up and down but there is no visual display.  To remedy, you have to press sleep button to turn off display. Turn back on again. Come out of lock screen and go to music or Youtube and miraculously the volume buttons work again. If you use the smart cover again the icons will disappear again. SOOOOOO frustrating.

I checked on my old iPad and same thing happened. I am surprised there are not more posts. This is a software issue surely??

Seems the new iTunes has more than one glitch!!

Same problem. When I charged it overnight the screen was blank the next day.  Had to do a hard reboot. Today when I tried to turn it on, I pushed the home button, Siri came on, and the screen froze. Had to do another hard reboot.

I am having this same issue on my iPad Pro 128/cellular+wifi. Three times I have left it charge overnight, and 3 times I have woken up only to have to do a hard reset to start it up. I am actually using the wall charger for my 6S Plus, not the cord the iPad came with. Restoring it as new is not an option as I have a ton of apps and I haven't used iTunes in ages. Apple really needs to fix this soon!!! 

When I charged my iPad Pro overnight  and the screen was dead the next morning, I was not using one of Apple's cables. I have a 10 footer that I have used for my iPad air, whch has worked fine. So I'm not sure it is the cable.

pewtermad wrote:

One thing that is s is also surprising is that if you close iPad pro using the smart cover, the Volume icon disappears when trying to adjust volume. Does not affect sound affects icon, which is bizarre. The volume goes up and down but there is no visual display.  To remedy, you have to press sleep button to turn off display. Turn back on again. Come out of lock screen and go to music or Youtube and miraculously the volume buttons work again. If you use the smart cover again the icons will disappear again. SOOOOOO frustrating.

I checked on my old iPad and same thing happened. I am surprised there are not more posts. This is a software issue surely??

This issue is not unique to the Pro as you found out by testing your other iPad. It affects the Air 2 and mini 2 (at least, I don't have the others to test). This issue started beginning with iOS 9 and has still not been resolved. See these topics for more info:

iOS 9 Volume Indicator with Smart Cover bug

Missing volume icon since ios9 upgrade

I had exactly the same issue.

Purchased from Apple AUSTRALIA Store

128 Gig gold with 4G Cellular.

Charge overnight and Dead in morning.

Had to do full reset a couple of times before it woke up.

Charging again now to see if it happens again. If so will contact APPLE SUPPORT.

Currently at 94% and increasing... I'll see what happens when it reaches 100%

I found that if I shut down the iPad before charging, it boots up quickly in the morning without a hard reset. Of couse no iCloud backup or app updates while it is shut down, but at least this saves some time. Worked for past 2 nightly charges.

OK Reached 100% and still OK.

Leaving on Charge to see what happens...

I just want to add myself to the list of people affected by the issue.  Hopefully a solution will be forthcoming.

Just so you know.  I just spent the last half hour on the phone with Apple Tech support where they hooked up to my pc with my iPad Pro attached to it and downloaded my Apple files for a diagnostics review.  This is my second iPad Pro and it's doing the same thing my first one did.  I will post the results here when they contact me with their findings.  I hope to have good news whenever that is.  Stand by, but it may be a while or days, who knows?