darkfire.shadows

Q: Ipad Pro shuts off while charging and requires a hard reset to turn on

Hello,

 

I got my iPad Wednesday, spent the evening getting it all setup.  Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it's back up and went on with my normal routine.

 

At night it was down to 40% so I charged it and went to bed.  When I woke up it was "dead".  It wouldn't wake up.  I needed to perform a hard reset to get it to come to life.  Worked on it for a couple of hours and had to run an errand.  Plugged it back in as I was going to need a full charge later that day.  Came back to it, same thing.  Dead.  I needed to perform a hard reset to get it to turn on.

 

Used it more, then last night plugged it in and this morning, same thing.  I am thinking that there is an issue with this iPad.

 

I am now restoring it, since that it what online support recommended I try.  Just wondering if anyone else has had this issue?

 

Thanks.

iPad, iOS 9.1, This is an iPad Pro

Posted on Nov 13, 2015 6:25 AM

Close

Q: Ipad Pro shuts off while charging and requires a hard reset to turn on

  • All replies
  • Helpful answers

first Previous Page 19 of 42 last Next
  • by Danfromcanton,

    Danfromcanton Danfromcanton Nov 18, 2015 4:58 PM in response to uwekruger
    Level 1 (0 points)
    Nov 18, 2015 4:58 PM in response to uwekruger

    Suit yourself about returning your iPad Pro, but I love this thing.  Nothing about it is half baked in my experience.  I had the same problems as everyone else that first day.  Returned that one and the same thing happened again with the second one.  After the second day with the new one, the problem seems to be gone and now I'm going into my third day problem free.  So I spent roughly 1 minute total time doing a hard reboot 4 times.  Big deal.  What ever the problem is or was, there's no way Apple would leave you or anyone else "holding the bag" with this problem.   Everything else works perfectly and does exactly what it's supposed to do.  There will be a fix via a software download and soon.  It's not like it's that Bigga deal really to me.

  • by richw2,

    richw2 richw2 Nov 18, 2015 5:20 PM in response to Danfromcanton
    Level 1 (15 points)
    Nov 18, 2015 5:20 PM in response to Danfromcanton

    Not posting this for bragging rights...but to let everyone know there is hope.  Have two 128's wifi only, and no issues at all.   Only thing I see different, is I did not purchase at Apple Store.  I got mine at Best Buy, no waits plenty in stock, and they also sell Apple Care for those who did not know.  They also offer Apple Care support for those like me who live hours from an apple store.   Very strange that we got two, with no issues.
    Also, those waiting for pencil, most apple stores have them, but you won't see it posted on the apple web site.  Call you local store.  I got mine two nights ago...and its sweet!

  • by Dellanok,

    Dellanok Dellanok Nov 18, 2015 5:53 PM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 18, 2015 5:53 PM in response to darkfire.shadows

    Got my gold iPad pro 128gb LTE on the 11th.  Backed it up to my iPad Air 2 via icloud which is running 9.2 beta and I have not had any problems with the iPad shutting down after charging.  In fact, have had no issues other than not being able to get the apple pencil which is completely frustrating!  Try installing the ios 9.2 beta version as it does seem to be a firmware issue. 

  • by johnhsiao,

    johnhsiao johnhsiao Nov 18, 2015 6:20 PM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 18, 2015 6:20 PM in response to darkfire.shadows

    I have this problem too.

  • by richw2,

    richw2 richw2 Nov 18, 2015 7:05 PM in response to Dellanok
    Level 1 (15 points)
    Nov 18, 2015 7:05 PM in response to Dellanok

    Call your apple store directly.  Most are getting them in daily, it is just not being published on line for store pickup.  here in Orlando, both stores have had them in the store for purchase.

  • by varchar,

    varchar varchar Nov 18, 2015 7:28 PM in response to richw2
    Level 1 (0 points)
    Nov 18, 2015 7:28 PM in response to richw2

    Calling doesn't really do any good to find out about pencil stock.  Pretty much all the sales associates I talk to say, "you'll have to order online because we aren't expecting any shipments for 4 weeks.  When you explain to them that the majority of stores are getting stock in then the associates go, well you must have heard wrong."  So -10 for how Angela Ahrendt's is running the retail.  She should have sent out a memo and ensured it was filtered from her managers to the associates.

  • by richw2,

    richw2 richw2 Nov 18, 2015 7:30 PM in response to varchar
    Level 1 (15 points)
    Nov 18, 2015 7:30 PM in response to varchar

    I picked up two yesterday, online said none in store.  Called them and they said yes, we have in stock, can't hold but come get them.   They had plenty for sale.

  • by tgtr0660,

    tgtr0660 tgtr0660 Nov 18, 2015 7:38 PM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 18, 2015 7:38 PM in response to darkfire.shadows

    THe same happens to me. I leave it charging when I go to work and always when I come back home I have to hard restart it. Really frustrating for such an expensibe product.

  • by varchar,

    varchar varchar Nov 18, 2015 7:44 PM in response to richw2
    Level 1 (0 points)
    Nov 18, 2015 7:44 PM in response to richw2

    Which is my point.  Ahrendt's isn't ensuring that all the stores are in line with what's going on.  To have some stores saying that they won't be getting any stock in and have no idea when stock will be coming in and know nothing about other stores getting stock in is a failure of the retail head to ensure that an important launch is being handled properly.  When the big draw for the ipad pro are essentially two important accessories, it's not the same thing as saying this is like a generic slipcase, or cover.  I mean Ives is out there giving interviews about the pencil.  It's not a stupid accessory, it's an important milestone.  The launch should reflect that.  Their sales associates should reflect that in the knowledge that they have.

  • by richw2,

    richw2 richw2 Nov 18, 2015 7:53 PM in response to varchar
    Level 1 (15 points)
    Nov 18, 2015 7:53 PM in response to varchar

    Well, I guess we can agree to disagree.  My understanding is what they sell to walk ins is dependent on the stock they receive as compared to the early on-line orders that have to be filled.  If the allotment is more than ordered for a period of time, they are selling them.  They are trying to avoid a hoard of people walking in and keeping it low key, although word is getting out.  The iPad Pro seemed to be released a lot  earlier than most, even store managers had expected.  If you read around the blogs, many people have them,

    It was the same with apple TV4.  You could have pre-ordered, and waited a few weeks, or walked into an apple store on the Friday after release and just picked one up.   So, yes, they are changing the distribution it seems, to your point.   Bottom line, call the store, tell them you heard some stores have them in stock, and see what they say.  Never hurts to ask.  I did, and am loving the pencil!

    Cheers my friend.   

  • by Monster-Mack-Daddy-A-Lot,

    Monster-Mack-Daddy-A-Lot Monster-Mack-Daddy-A-Lot Nov 18, 2015 10:41 PM in response to darkfire.shadows
    Level 1 (0 points)
    Nov 18, 2015 10:41 PM in response to darkfire.shadows

    I got this issue for days, but I think it solved after today I upgraded to iOS 9.2 beta4. I think it's not a bad idea to have a try.

  • by Mark-NC1,

    Mark-NC1 Mark-NC1 Nov 18, 2015 10:54 PM in response to olsofty
    Level 1 (0 points)
    Nov 18, 2015 10:54 PM in response to olsofty

    Apple retail stores are starting to receive limited quantities of Apple Pencils now. I was just lucky to be there when they still had some.

  • by DocHPW,

    DocHPW DocHPW Nov 19, 2015 12:02 AM in response to DocHPW
    Level 1 (4 points)
    Nov 19, 2015 12:02 AM in response to DocHPW

    I can report that the crash did not occur with the new iPad i have got in exchange for the first one.

  • by uwekruger,

    uwekruger uwekruger Nov 19, 2015 12:10 AM in response to Danfromcanton
    Level 1 (0 points)
    Nov 19, 2015 12:10 AM in response to Danfromcanton

    I got the unit on Thursday,(128g LTE iPad Pro), and had it up and running within about three hours after unboxing. The act of returning it a week later is based on the disproportional amount of time I had to plan for in order to get this problem resolved. My whole business runs on Apple, and I am really happy with their machines. I am spoiled by the flawless performance all my other products (currently an iMac Retina, 15MBPr, MacBook, 13MBP, 3xiPad Air2, 2xiPad Mini2, Apple Watch, 6S+) show in my everyday work, and have been so since I first switched over from Windows in 2005. I owned an iPad from the second day on when they came out, and I can not imagine to be without this genius device. All I realized is that I probably should have waited until the kinks on the newly released iPad Pro were ironed out before I buy one. I am a heavy user of the machines, not a beta tester. Returning the unit is a decision based on economics, nothing else. The calculation is as follows: not counting initial setup, I have spend a total of about seven hours wiping and restoring the machine three times, chatting with and talking to the nice Apple support staff, and reading articles in this support forum. No resolution of the problem in sight, I need to get on with my work (I run a small Record Company and Recording Studio), and let them figure out if it is a hardware or software related problem in the mean time. When this issue is resolved, I will definitely buy the iPad XXL again, since it really is an incredible machine. BTW, the Apple return policy is one of the many reasons I buy Apple products. This is only the second time I had to use it in ten years. Flawless. Thank you.

  • by Dr. Scott A. Greenwell,

    Dr. Scott A. Greenwell Dr. Scott A. Greenwell Nov 19, 2015 4:10 AM in response to darkfire.shadows
    Level 1 (25 points)
    Nov 19, 2015 4:10 AM in response to darkfire.shadows

    Same issue here...this thing is really buggy!

first Previous Page 19 of 42 last Next