Q: How do I reset answers for 2 security question when I don't know the answers to the 2 original security question (I don't have a rescue email)?

How do I reset the answers to the two security questions when I do not remember the answers to the 2 original security questions (I don't have a "rescue" email)?

I successfully logon to iCloud with my new iPhone 6S Plus, entering my ID and password. When I try to delete a device, I'm prompted to enter my ID and password (again, I just did so a few nanoseconds earlier). Then, I'm prompted to provide answers to two security questions. Oh joy!

I'm moderately frustrated.

IS there a phone number that I can call to speak with a human?

Thank you.

Lee

iPhone 6 Plus

Posted on Nov 13, 2015 12:07 PM

I have this question too

Niel

Level 10 (312,003 points)

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.

(136159)

Posted on Nov 13, 2015 12:16 PM

Q: How do I reset answers for 2 security question when I don't know the answers to the 2 original security question (I don't have a r ... more

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by Niel,Apple recommended

Niel Nov 13, 2015 12:16 PM in response to applesupportlee
Level 10 (312,003 points)

Nov 13, 2015 12:16 PM in response to applesupportlee

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.

(136159)
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by applesupportlee,

applesupportlee Nov 17, 2015 6:17 PM in response to Niel
Level 1 (74 points)

Nov 17, 2015 6:17 PM in response to Niel

Thank you for your time Niel.
Lee
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by Pwsittybitty,

Pwsittybitty Jun 27, 2016 11:32 AM in response to applesupportlee
Level 1 (4 points)

iCloud

Jun 27, 2016 11:32 AM in response to applesupportlee

IM really frustrated ugh help me figure this out
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by Eric Root,

Eric Root Jun 28, 2016 12:31 PM in response to Pwsittybitty
Level 9 (70,161 points)

iTunes

Jun 28, 2016 12:31 PM in response to Pwsittybitty

There is a contact link.

Apple ID Support

Apple ID Support (2)
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by Roger Branning,

Roger Branning Jul 21, 2016 8:20 PM in response to applesupportlee
Level 1 (4 points)

Jul 21, 2016 8:20 PM in response to applesupportlee

Where is help from Apple
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by Eric Root,

Eric Root Jul 22, 2016 12:40 PM in response to Roger Branning
Level 9 (70,161 points)

iTunes

Jul 22, 2016 12:40 PM in response to Roger Branning

Contact Apple using the links in my last post.
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by Idiamantides,

Idiamantides Aug 31, 2016 6:38 AM in response to applesupportlee
Level 1 (4 points)

Aug 31, 2016 6:38 AM in response to applesupportlee

Did you get any help with this?? as i have the same problem and have no idea what to do. Please help!!
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by K Shaffer,

K Shaffer Aug 31, 2016 7:07 AM in response to Idiamantides
Level 6 (14,299 points)

Desktops

Aug 31, 2016 7:07 AM in response to Idiamantides
As seen in reply from by Eric Root...
1) from: Apple ID - Official Apple Support

Contact Apple Support
Help me with Apple ID
Answer a few questions and we'll recommend a solution for you.
• Get Support

2) Also:
• Contact Apple for help with Apple ID account security - Apple Support
This article provides country-specific Apple Support contact information for customers
seeking help with their Apple ID password or other security-related issues.

3) To continue, in general:

• Contact - Apple Support
https://www.apple.com/contact/
Need service or support? • Start your request online and we’ll find you a solution.

More Ways to Get Help:
Contact iTunes Store support
U.S. iPod, Mac and iPad technical support: (800) APL–CARE (800–275–2273)
U.S. iPhone technical support: (800) MY–IPHONE (800–694–7466)
See all worldwide support telephone numbers
Contact a mobile carrier
Make an appointment at an Apple Retail Store Genius Bar
Find an Apple Authorized Service Provider

If you have tried first two of these, suggested by eric, you should have some answers.
Good luck!
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by K Shaffer,

K Shaffer Aug 31, 2016 7:42 AM in response to Idiamantides
Level 6 (14,299 points)

Desktops

Aug 31, 2016 7:42 AM in response to Idiamantides

• If you forgot the answers to your Apple ID security questions - Apple ...
https://support.apple.com/en-us/HT201485

6 days ago - Reset your security questions. Go to iforgot.apple.com. Enter your Apple ID, then
select Continue. Choose the option to reset your security questions, then select Continue. Enter
your Apple ID password, then select Continue. Follow the onscreen steps to verify your identity.

• Other angles:
...maybe overload...

• iCloud: Change your iCloud password

• If you forgot your Apple ID password - Apple Support

• How to unlock a disabled Apple ID that was locked for security reasons:
http://www.macworld.co.uk/how-to/apple/restore-disabled-apple-id-thats-locked-fo r-security-reasons-3615090/

• How to recover a forgotten iCloud password:
http://www.macworld.co.uk/how-to/mac-software/how-recover-forgotten-icloud-passw ord-3599314/

• How to fix an iPhone that keeps asking for your iCloud login & password: (login loop)
http://www.macworld.co.uk/how-to/iphone/how-fix-iphone-stuck-in-login-loop-iclou d-password-3628261/

Yet again...
Good luck!
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Q: How do I reset answers for 2 security question when I don't know the answers to the 2 original security question (I don't have a rescue email)?

All replies Helpful answers

by Niel,Apple recommended

by applesupportlee,

by Pwsittybitty,

by Eric Root,

by Roger Branning,

by Eric Root,

by Idiamantides,

by K Shaffer,

Contact Apple Support

Help me with Apple ID

• Contact - Apple Support

by K Shaffer,

• If you forgot the answers to your Apple ID security questions - Apple ...

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