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Helpful answers
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Nov 15, 2015 8:23 AM in response to Woffles_258by mario49,Hey Waffles_258,
If I understand correctly, you pre ordered an album but are not able to download it. I would recommend you read this article, it may be able to help troubleshoot the issue.
About iTunes Store pre-orders - Apple Support
You can also use the Check for Available Downloads feature in iTunes on your computer (Store > Check for Available Downloads) to download your pre-order.
Thank you for using Apple Support Communities.
Have a good one. -
Nov 15, 2015 5:20 PM in response to mario49by Woffles_258,Thank you for your help I downloaded it and it says i have to pay for it again
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Nov 16, 2015 8:46 AM in response to Woffles_258by mario49,Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action
