DevikaLove

Q: Pre order issues

Hi , I already ordered an album called Made In The AM by One Direction , it released yesterday but it didn't download in my iPhone. I have also received an email and clicked the link as well But it is still not downloading . I have received the songs from the album before . It shows I will again have to pay and then the download will start. But I cannot do that because i want the videos as well which were only available for pre-orders. Please help

iPhone 6, iOS 9.1

Posted on Nov 13, 2015 10:18 PM

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Q: Pre order issues

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  • by mario49,

    mario49 mario49 Nov 15, 2015 8:35 AM in response to DevikaLove
    Community Specialists
    Nov 15, 2015 8:35 AM in response to DevikaLove

    Hi  DevikaLove,

     

    Thank you for using Apple Support Communities. Based on what you stated, it seems you preordered an album but are not able to download certain content. I would recommend you read this article, it may be able to help troubleshoot the issue. 

     

    About iTunes Store pre-orders - Apple Support

    You can also use the Check for Available Downloads feature in iTunes on your computer (Store > Check for Available Downloads) to download your pre-order.

    Cheers