Logitech Create Keyboard Not Supported by iPad Pro

Question

Level 1

57 points

Logitech Create Keyboard Not Supported by iPad Pro

Received my Logitech Create Keyboard along with my iPad Pro yesterday and all was fine, played around with it for few hours to get it setup and everything was okay. Turned the iPad on this morning and keep getting the message "This accessory is not supported by this iPad".

I've detached the iPad from the keyboard numerous times, rebooted the iPad and still the problem persists. Any ideas?

MacBook Pro with Retina display, OS X Yosemite (10.10.3), 2.6GHz, 8GB Ram, 512GB, 1GB NVIDIA

Posted on Nov 14, 2015 4:06 AM

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Answer 1

Nov 14, 2015 4:40 AM in response to TJ Skywasher

I picked up a Logitech Create from the Apple store and it worked as soon as I put the iPad Pro in place. It is also performing as expected this morning.

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Answer 2

pete134

Level 1

10 points

Nov 14, 2015 9:23 AM in response to TJ Skywasher

Exact same thing here...worked perfectly yesterday, and this morning I noticed the message occasionally and now it's continuous. Have tried multiple iPad resets.

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Answer 3

TJ Skywasher Author

Level 1

57 points

Nov 14, 2015 9:32 AM in response to pete134

I spoke with Apple Support in the end and did a reset of all settings by going into Settings>General>Reset>Reset All Settings. After that was done the error appeared a couple of times after connecting the keyboard then disappeared and now it seems to be working fine. I'll keep an eye on it over the next few days and see if I have any more trouble with it.

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Answer 4

pete134

Level 1

10 points

Nov 14, 2015 9:52 AM in response to TJ Skywasher

Thanks for suggestion. I tried it, but it didn't work for me, I'm still getting the error...will try support

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Answer 5

TJ Skywasher Author

Level 1

57 points

Nov 14, 2015 1:01 PM in response to pete134

I spoke too soon. Just picked it up to do some stuff on it and now getting the error again, keeps popping up every 2 seconds which is annoying 😟 Turned the iPad off for now, can't be bothered messing around with it this evening. I'll attempt it again in the morning and if it still doesn't work then I think my best bet is to try and contact Logitech support.

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Answer 6

pete134

Level 1

10 points

Nov 14, 2015 1:57 PM in response to TJ Skywasher

I contacted support, they couldn't really help at all. I've disconnected the keyboard for now because it's useless. I have an appointment at the genius bar at the apple store in an hour - will let you (all) know.

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Answer 7

pete134

Level 1

10 points

Nov 15, 2015 3:35 AM in response to pete134

Update = went' to the Apple store. They ran diagnostics and then tried a different create keyboard, which worked perfectly. So they replaced the keyboard. I'll be keeping an eye on it over the next couple of days in case the same thing happens again, but at least for now it appears to be a problem with the keyboard, not the iPad.

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Answer 8

TJ Skywasher Author

Level 1

57 points

Nov 15, 2015 3:36 AM in response to pete134

Thanks. Mine is alright this morning but it'll probably start playing up again at some point, I'll swap it for another.

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Answer 9

Nov 20, 2015 6:00 AM in response to TJ Skywasher

does anyone have a problem with auto-correct and capitalization and auto periods after two space bars. none of this works on my logitech create with the ipad pro, as you can see in this text message contacted logitech and they said it was an apple issue

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Answer 10

Flat Eric

Level 2

250 points

Nov 20, 2015 6:14 AM in response to Arthur500

Mine seems OK with that but I have a problem with shortcuts after an hour or two -things like Shift-Command-H and Command-Tab stop working and I have to physically disconnect the keyboard from the iPad Pro to get them working again. But...this is exactly the same as Apple's own Smart Keyboard, suggesting a software or iPad Pro problem. The iOS9.2 beta 4 doesn't cure it either.

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Answer 11

Dec 1, 2015 9:01 PM in response to Flat Eric

My keyboard has been working well for a week or so. Tonight I got the error message for the first time and the keyboard stopped functioning. Restarting the iPad Pro got it working again, for now.

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Answer 12

DrDavidE

Level 1

4 points

Dec 3, 2015 4:50 PM in response to TJ Skywasher

Am having same problem...sometimes keyboard will not work and message will not appear. Try switching to keyboard using key on both onscreen and Kensington, but nothing helps but re-booting. Tried resetting, but only works for brief period. Hope someone comes up with a solution for this. Thanks.

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Answer 13

TJ Skywasher Author

Level 1

57 points

Dec 4, 2015 3:37 AM in response to DrDavidE

The best thing to do is to swap it for a new one. I contacted Apple Support and we tried everything with the iPad Pro and couldn't find a software reason for the error message, in the end I sent my keyboard back and swapped for a new one. I've also contacted Logitech Support and after several emails to them they haven't bothered to respond to the issue.

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Answer 14

pete134

Level 1

10 points

Dec 4, 2015 9:59 AM in response to DrDavidE

Agreed. Since I swapped the keyboard I've had no issues at all. It's probably some weird handshake issue over the smart connector, but Apple couldn't figure it out. Go get a replacement.

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Answer 15

SteveUSC

Level 1

8 points

Dec 25, 2015 10:14 AM in response to TJ Skywasher

Im on my second Create Keyboard. All is well now with the exception that the automatic shut down (when I close the iPad Pro to the keyboard to shut it down, isn't working. I see the light on the iPad Pro on and have to force the iPad Pro to shut off. No settings that I can find. Anyone else see this problem?

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