Delay in receiving push notifications in lockscreen from whatsapp / linechat etc

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Level 1

10 points

Delay in receiving push notifications in lockscreen from whatsapp / linechat etc

Just got my iphone 6s plus and realized that i'm having a delay 5-10mins in receiving push notifications from apps like whatsapp / wechat / line chat etc. All notifications are on and do not have any reception issue because tested it on wifi too. This is random. Sometimes i receive it on time and sometimes i do not. When u go into the app there are no issues and everything is working properly. Only when you are out of the app, no notifications and banners sometimes. Is this an IOS issue or is this my phone issue? Currently on IOS 9.1

Posted on Nov 14, 2015 6:23 AM

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Answer 1

Jason L

Community Specialist

Nov 15, 2015 1:56 PM in response to xWinZx

Hey xWinZx,

Welcome to Apple Support Communities.

If I understand correctly, there's an intermittent issue receiving notifications from some apps on your iPhone 6s Plus. If you haven't already, try taking a look at the article below and running through the general troubleshooting tips that it provides.

If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support

If the issue persists, you can rule out any software issues by restoring the iPhone as shown here:

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support

So long.

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Answer 2

xWinZx Author

Level 1

10 points

Nov 20, 2015 3:38 AM in response to Jason L

I've tried all methods and it doesn't work. It is still the same. Restoring as new without any backups also have the same problem. All settings are correct because if it is not correct, it won't be working sometimes. The problem is intermittent and it is getting very irritating and frustrating because at times if people were to use chat apps to call me, i won't know until i had the apps opened!!!

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Answer 3

Jason L

Community Specialist

Nov 22, 2015 6:43 AM in response to xWinZx

Thank you for using the Apple Support Communities. Due to the nature of the notifications issue you may find more information by using another one of the Apple support resources - https://getsupport.apple.com/GetproductgroupList.action.

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