Google Chrome Removal Madness on MacBook Pro Retina 13-inch 2015 OS X El Capitan

Losing my mind.


I have a two-part question.


(1) I have not had this laptop very long -- maybe two months -- and am still getting into the swing of all the swipes and two fingers this and three fingers that. But I'll get it. So I was playing around with the different touchpad commands last week, and suddenly my whole desktop screen was flooded with document icons. I mean hundreds. It appeared that every folder, and folder within folder within folder, had dumped out its documents (Word and pdf) so they were absolutely layers deep on my screen. I tried everything I could think of, and finally I just dragged my cursor over my screen in thirds, and made three new folders: Top Swath, Middle Swath, and Bottom Swath. I now have three folders with many, many documents in each of them. I haven't even tried to unravel all that.


One of my undergrads said that perhaps Google Chrome was the problem, and it was interfering with what I usually use -- Firefox or Safari, both of which are on my machine. He recommended taking Google Chrome off my laptop.


(2) I had installed Google Chrome a few weeks ago, and so now I want to get rid of it.

* Attempt #1: I went to the Google Chrome main website and followed their directions: I took Chrome from my Apps folder and pulled it into my trash. (I had to fiddle with my Admin settings to do it, but I finally managed that part.) Then I went to my Go to Folder and put in ~/Library/Google and deleted whatever I could. (There is still an icon called Google Chrome Brand.plist which won't move and I can't delete.) I dragged the icon from my dock. Result: I restarted my computer, got a Google Chrome dialogue box asking me if I wanted to install it. I clicked "Don't Install." But my laptop was already going through its paces and Google Chrome appeared on my dock as well as opened automatically. Repeat five times for same result. (Definition of insanity, or maybe despair: Expecting a different result for the same behavior.)

* Attempt #2: I went to WikiHow and I also watched a YouTube video. I got no new advice, even though I tried the old advice frequently. (Definition of insanity.) I also did searches on my laptop for anything that had the word Chrome in it, and dragged everything I could find into the trash. Empty trash. Restart computer? Google Chrome rises up like the Ghost of Christmas Past.

* Attempt #3: I found another set of answers, two of which recommended downloading an app that would completely zap all traces of any program from my computer. I downloaded AppCleaner for free and tried that for a while. At first I couldn't drag any of the Google Chrome icons into the box because they kept bouncing back. But then I went into my Preferences, signed in as Admin, and unlocked anything and everything I could see. Now when I drag a Chrome icon into AppCleaner, I get "7 Files were Found -- 191.4 MB." And then it lists

Google Chrome /Volumes/Google Chrome/Google Chrome.app 191.2 MB

Google Chrome /Voulmes/Google Chrome 191.3 MB

com.google.Chrome.plist ~/Library/Preferences/com.google.Chrome.plist

com.google.Chrome.savedState ~/Library/Saved Application State/com.google

app.com.google.Chrome.playlist /var/db/BootCaches/70091C8F-DDA8-4E28

app.com.google.Chrome.playlist /var/db/BootCaches/FFFFEEEEE=DDDD-CCCC . . .

com.google.Chrome.HifyY2 /var/folders/f0/4js3yxn172jb8ncpw2rlwls000

And every time I click Remove, whether I click to have all seven removed at once, or try each one singly, I get the same message: “Google Chrome” couldn’t be moved to the trash because the volume “Google Chrome” doesn’t have one.

Finally, the situation remains that every time I restart my laptop, the Chrome icon returns to my dock; a box with the Chrome icon and a fake Apps folder asks me if I want to Install it. I click "Don't Install," and Chrome automatically opens.

You may read the fulsomeness of my explanation as a happier alternative to a pure, high-pitched, Munch-like scream. I've been working on this problem for days.

Help? And thank you.

iMac, Mac OS X (10.5.8), iPhone 5, iMac

Posted on Nov 15, 2015 12:02 AM

Reply
3 replies

Nov 15, 2015 1:33 PM in response to ProfSJS

I'm not sure why anyone would recommend that Chrome is the causing this. That being said, the usual way to remove Chrome is to go to /Applications, drag the Google Chrome app to the trash and empty the trash. Nothing complicated.


Since you have an item /Volumes/Google Chrome it looks like you probably have the Google Chrome installer dmg mounted.

  1. Open Finder
  2. Open a new Finder window
  3. In the sidebar under Devices you will see "Google Chrome". At the end of the name, you will see a upward pointing arrow. Click that arrow to eject the Google Chrome dmg (disk image).
  4. Look in your Downloads folder for a Google Chrome item. Drag it to the trash.
  5. Empty the trash.


I suggest that you then run Etrecheck (http://www.etresoft.com/etrecheck) and post the results here.

Nov 15, 2015 1:50 PM in response to ProfSJS

Hi again, Duane. To my dismay, after looking like your suggestions might have fixed the problem, I restarted my computer and the same things happened: Google Chrome appeared on my dock and opened again, a Google Chrome "box" that looks like a drive appeared on my page, and the usual dialogue box asking me whether I want to install or not install Google Chrome appeared. Everytime I click on do not install. Then, dragging any one of these three things into the AppCleaner leads me to this: "Google Chrome" couldn't be moved to the trash because the volume "Google Chrome" doesn't have one. Thanks in advance for any other suggestions you might have.


User uploaded file

You don't have any additional ideas about why all my documents would come out of their folders and onto my desktop, do you? A very rough estimate is that about 750 documents suddenly appeared on my desktop. (See Question #1 above.) And yes, I have to laugh, all my undergrad students were trying to help me figure out what is going on. They are so eager to help, yet sometimes hardly better informed than I am. Any guesses about why all my documents came out of their folders? I know everyone says that MacBooks can't get viruses, but is there any possibility at all that I might have one, or Malware, or something like that??

______________________________________________________________________________


unch Agents: (What does this mean?)

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.microsoft.autoupdate.helpertool.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]


User Launch Agents: (What does this mean?)

[loaded] com.google.keystone.agent.plist [Click for support]


User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Chrome UNKNOWN (missing value)


Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000005.AdobeReader

[running] com.apple.xpc.launchd.oneshot.0x10000007.EtreCheck

[running] com.microsoft.Word.49952

[running] com.microsoft.autoupdate.fba.66912

[running] net.freemacsoft.AppCleaner-SmartDelete

[running] org.mozilla.firefox.53152


Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 15.009.20077 - SDK 10.8 [Click for support]

AdobePDFViewer: Version: 15.009.20077 - SDK 10.8 [Click for support]

Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]

Default Browser: Version: 601 - SDK 10.11

SharePointBrowserPlugin: Version: 14.5.8 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.40728.0 - SDK 10.6 [Click for support]


3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]


Time Machine: (What does this mean?)

Time Machine not configured!


Top Processes by CPU: (What does this mean?)

5% WindowServer

2% fontd

0% cloudpaird


Top Processes by Memory: (What does this mean?)

793 MB kernel_task

631 MB firefox

229 MB AdobeReader

156 MB Microsoft Word

139 MB mds_stores


Virtual Memory Information: (What does this mean?)

2.14 GB Free RAM

5.85 GB Used RAM (2.75 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Nov 15, 2015 1:54 PM in response to ProfSJS

Goto System Preferences -> Users & Groups, click on "Login Items". Remove the Google Chrome item there by clicking the '-' button.


Then eject the Google Chrome dmg.

  1. Open Finder
  2. Open a new Finder window
  3. In the sidebar under Devices you will see "Google Chrome". At the end of the name, you will see a upward pointing arrow. Click that arrow to eject the Google Chrome dmg (disk image).

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Google Chrome Removal Madness on MacBook Pro Retina 13-inch 2015 OS X El Capitan

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