Christina_K
Level 1 (1 points)

Q: Headphones making loud static noise when I play audio?

I got a little bit of water on my iphone 6 earlier but it wasn't a lot and I'm thinking it could've gotten into the headphone jack. The sound was fine before but all of a sudden any audio playing through headphones is loud and static. It's not the headphones for sure. should I get it checked out or maybe the sound will go back to normal? Speakers are also fine. Please help cause the headphone jack is like the most important

iPhone 6, iOS 9.1

Posted on Nov 14, 2015 7:39 PM

Close
Christina_K

Q: Headphones making loud static noise when I play audio?

  • All replies
  • Helpful answers

  • by Jason L,

    Jason L Jason L Nov 16, 2015 7:53 AM in response to Christina_K
    Community Specialists
    Nov 16, 2015 7:53 AM in response to Christina_K

    Hello Christina,

    Welcome to Apple Support Communities.

     

    If I understand correctly, you're concerned about possible liquid damage to your iPhone 6 because water got on it and now the sound is distorted when you use a headset. If you haven't already, take a look at the article linked below and try the general troubleshooting tips that it provides.

    If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

     

    If the issue persists, you will most likely have to have the device repaired or replaced. The webpage below outlines the warranty information and service options for your device.

    Apple - Support - Service Answer Center

     

    Cheers.

  • by SAstefanSA,

    SAstefanSA SAstefanSA Sep 17, 2016 9:46 AM in response to Christina_K
    Level 1 (8 points)
    iPhone
    Sep 17, 2016 9:46 AM in response to Christina_K

    Hello Christina,

     

    It might be just be a setting not configured properly, but if your device was exposed to a liquid (as you said) there is a possibility that your hardware got damaged, hopefully its the alternative.

     

    I also experienced a similar issue.

     

    I connected a Speaker to my iPhone, using an Auxiliary Cable.

     

    I was listening to music, when suddenly a static noise started.

     

    My solution:

     

    1. Go to Settings.

    2. Click on General.

    3. Navigate to the last option "Reset".

    4. Click on Reset.

    5. Click on Reset All Settings.

     

    Your device will restart, and the problem should be resolved.

     

    *This solution does not remove any content from your iPhone, it only resets your Settings to Default.

     

    Good Luck,

     

    Stefan van Wijk