Apple Event: May 7th at 7 am PT
Connecting iPhone to Mac and open Image Capture to import photos/videos, then do bulk delete.
Image Capture only loads a few of the photos' thumbnails, then stops loading. I select a few of the loaded ones to import or delete, it freezes, then the iPhone gets disconnected and Image Capture shows no device.
Any ideas on what might be happening?
MacBook Pro (15-inch Mid 2012), OS X Yosemite (10.10.1), SSD, Optical Drive swapped for HD
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Image Capture preferences may be corrupted.
Disconnect the iPhone.
On your Mac open the Finder. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following;
~/Library/Preferences/com.apple.Image_Capture.plist
Click Go then move the com.apple.Image_Capture.plist file to the Trash.
Restart your Mac. Restart your iPhone then try again.
Hi Eric, thanks for your suggestion, tried the first part of suggestion, the issue still occurs in the other user account.
I have realised that the image that "sticks" Image Capture is a TIF. The other JPGs load ok in the view window, the TIF stays grey, then is sits there for a while and eventually the phone disconnects.
Will try the Safe Boot suggestion next.
Thanks Carolyn for your suggestion. I tried it but it didn't help.
This time instead of Image Capture just disconnecting the phone, it actually crashed.
Process: Image Capture [459]
Path: /Applications/Image Capture.app/Contents/MacOS/Image Capture
Identifier: com.apple.Image_Capture
Version: 6.6 (525)
Build Info: ImageCapture-525000000000000~16
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Image Capture [459]
User ID: 501
Date/Time: 2015-11-16 17:27:21.089 +1030
OS Version: Mac OS X 10.10.5 (14F27)
Report Version: 11
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSRangeException', reason: 'Cannot remove an observer <IKICScrollView 0x6000001d5270> for the key path "contentLayoutRect" from <NSWindow 0x6100001fd800> because it is not registered as an observer.'
terminating with uncaught exception of type NSException
abort() called
Have now tried Safe Boot, the issue still occurs there.
I managed to get the images off the iPhone by using the 3rd party PhoneView app on my Mac. I then deleted the movies/photos manually on my iPhone. New photos taken with the iPhone camera app are now fine, able to be read and exported by Image Capture.
The problem now arises only if there are TIFF images on my iPhone (taken by the ProCamera app which enables these if selected.)
Further update: I contacted ProCamera app support, and got this response, FYI:
There is an issue with importing photos in TIFF format to a computer that arose with iOS 9. We are sorry about the inconvenience.
Our developers are communicating this issue about TIFF file transfer to a computer to Apple,
and continue to pursue the matter. Thank you very much for your input.One of our users reported a workaround as follows that worked for him. In case you have not done so yet, you might want to try it:
to import TIFF photos to Image Capture, take 6 or more photos in JPEG format and sort them so that they are on top of the list before your TIFF photos. Image capture will not try to get the thumbnails, except for the first 6 pictures which are JPEG’s, and in his case was able to import.Hoping this information is helpful.
Best,
Eva
ProCamera Support
I tried this and it stalled a few times. I just kept hitting cancel, replugging the phone and hitting import again until eventually it worked.
I also am having this same issue. Any updates on a solution for this yet?
Image Capture freezes, iPhone disconnects
