Q: iPad Air screen rotation locked with ios9.1

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juliefromminneapolis

Level 1 (0 points)

Q: iPad Air screen rotation locked with ios9.1

screen locked in portrait, rotation lock is turned off, I have iOS 9.1, tried restart, then did a reset via settings, I have backEd up and upated sync with computer. As suggested on other posts.

Any other suggestions?

iPad Air, iOS 9.1

Posted on Nov 15, 2015 6:18 AM

I have this question too

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juliefromminneapolis

Level 1 (0 points)

A:

TThanks for all you time and suggestions

Posted on Nov 17, 2015 5:14 AM

Q: iPad Air screen rotation locked with ios9.1

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by sterling r,

sterling r Nov 16, 2015 2:10 PM in response to juliefromminneapolis
Community Specialists

Nov 16, 2015 2:10 PM in response to juliefromminneapolis

Hi there Julie,

It sounds like you have turned off rotation lock but your screen still will not rotate. If I understand correctly you have backed up the iPad to iTunes and updated it but the issue persists. This can be either a software or a hardware issue, and these steps will help us rule out software. Start by quitting all the running apps on the iPad:

Force an app to close in iOS
https://support.apple.com/en-us/HT201330
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.

When you have done that force restart the device with the Home and Sleep/Wake buttons the way this article describes, and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/en-us/HT201559

If the issue persists, backup your device to iTunes, then restore it as new and verify that it works.

How to erase your iOS device and then set it up as a new device or restore it from backups
https://support.apple.com/en-us/HT204686

If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself.

Let us know how that goes! Thank you for using Apple Support Communities.
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by juliefromminneapolis,

juliefromminneapolis Nov 16, 2015 6:37 PM in response to sterling r
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Nov 16, 2015 6:37 PM in response to sterling r

I Tried both those suggestions and still am unable to rotate screen
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by bobseufert,

bobseufert Nov 16, 2015 6:41 PM in response to juliefromminneapolis
Level 6 (14,131 points)

iPad

Nov 16, 2015 6:41 PM in response to juliefromminneapolis

Did you try unlocking the side switch ?
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by juliefromminneapolis,

juliefromminneapolis Nov 16, 2015 7:16 PM in response to bobseufert
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Nov 16, 2015 7:16 PM in response to bobseufert

Yes, that is set up for the ringer not to rotate. I've tried switching it from ringer to contol the rotate function from the slide up from the bottom menu As well as within settings. But that does not work.
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by bobseufert,

bobseufert Nov 16, 2015 9:35 PM in response to juliefromminneapolis
Level 6 (14,131 points)

iPad

Nov 16, 2015 9:35 PM in response to juliefromminneapolis

The side switch is a on/off switch, try turning it off.
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by juliefromminneapolis,

juliefromminneapolis Nov 17, 2015 1:47 AM in response to bobseufert
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Nov 17, 2015 1:47 AM in response to bobseufert

It is off
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by bobseufert,

bobseufert Nov 17, 2015 1:59 AM in response to juliefromminneapolis
Level 6 (14,131 points)

iPad

Nov 17, 2015 1:59 AM in response to juliefromminneapolis

Just double checking here. Off on the side switch means it's set away from the volume switch. With it off pull the Control Center up, which icon is showing, the Mute or Lick Rotation and is it off (unlit ?)
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by juliefromminneapolis,

juliefromminneapolis Nov 17, 2015 2:37 AM in response to bobseufert
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Nov 17, 2015 2:37 AM in response to bobseufert

Switch is up, away from volume buttons, the icon in the pull up control center is the screen rotate and it is not lit
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by bobseufert,

bobseufert Nov 17, 2015 2:50 AM in response to juliefromminneapolis
Level 6 (14,131 points)

iPad

Nov 17, 2015 2:50 AM in response to juliefromminneapolis

Start simple with a reset. Press and hold both the home and power buttons until the Apple logo appears. Release both buttons. Wait until your iPad starts on it's own.
If your Air still doesn't rotate go to settings> general> reset> reset all settings. Be sure you know your wifi passcode before doing this step, you'll need to re-enter it.
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by juliefromminneapolis,

juliefromminneapolis Nov 17, 2015 3:48 AM in response to bobseufert
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Nov 17, 2015 3:48 AM in response to bobseufert

I Have done the hard shut down, rest from settings and even erase and restart from the beginning, nothing seems to work. I have read that this has happened to some after an iso update, but that 9.1 fixed it. I have 9.1 and this happened several days after I installed that update. I hate using it in potriat. I Hope they can come up with another update to correct this problem.
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by bobseufert,Helpful

bobseufert Nov 17, 2015 5:14 AM in response to juliefromminneapolis
Level 6 (14,131 points)

iPad

Nov 17, 2015 5:14 AM in response to juliefromminneapolis

Let's hope that update comes soon. Until then you might want to send Apple feedback at the link below.

http://www.apple.com/feedback/
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by bobseufert,

bobseufert Nov 17, 2015 5:18 AM in response to juliefromminneapolis
Level 6 (14,131 points)

iPad

Nov 17, 2015 5:18 AM in response to juliefromminneapolis

You're welcome. Sorry we didn't find the solution. Maybe a trip to your nearest Apple Store will help.
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by Nouvel,

Nouvel Jan 6, 2016 4:04 PM in response to bobseufert
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Jan 6, 2016 4:04 PM in response to bobseufert

My mum got an ipad air 2 after christmas and I have tried all day to get it working and rotating. Details;
_ipad air 2,
~ios9.2
~restored to factory settings via PC due to apple-id problems
~rotation switch is unlocked
~icon shows unlocked
~no other apps open
~£15 for a compatible USB cable

Absolutely no response to rotation which is the first thing I tried after restoration. There is no 3rd party app interfering with this and I don't have a good word to say. Please talk raw technology and don't advise a reboot
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Accepted Answer · Nov 17, 2015 5:14 AM

juliefromminneapolis

Level 1 (0 points)

Nov 17, 2015 5:14 AM in response to bobseufert

TThanks for all you time and suggestions

Q: iPad Air screen rotation locked with ios9.1

All replies Helpful answers

by sterling r,

by juliefromminneapolis,

by bobseufert,

by juliefromminneapolis,

by bobseufert,

by juliefromminneapolis,

by bobseufert,

by juliefromminneapolis,

by bobseufert,

by juliefromminneapolis,

by bobseufert,★Helpful

by juliefromminneapolis,Solvedanswer

by bobseufert,

by Nouvel,

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by bobseufert,Helpful