Automatic filling dots at log in screen and safari typing issue, iMac 2012 Dec model. Need to power button off and restart. It has been for 3 months.

Question

Automatic filling dots at log in screen and safari typing issue, iMac 2012 Dec model. Need to power button off and restart. It has been for 3 months.

It happens frequently. Works again after power button in the back is pressed and restart. Sometimes during browsing, safari freeze/no response. At my first log in with one keyboard press, dots are filling the field of password and can't stop it. Back key doesn't work. Have to press power until screen is off. Restart again, sometimes work, sometimes the same situation, need to repeat two more times to get log in. OS X El Capitan is updated already. I need to mention one more. The 3TB fusion drive of 2012 27 inch iMac is replaced by apple in August. Hard drive is new. Operation system is new. It continued happening frequently. My apple wireless keyboard was tested with macbook for sometime and works fine. So where is the problem? Some in developers forum say it has to do with Apple's bluetooth interfered each other between magic keyboard, trackpad, and magic mouse. It seems to be happening since previous operating system as well as different iMac models including retina 5K. Help from your experience will be greatly appreciated.

iMac (27-inch, Late 2012), OS X El Capitan (10.11.1)

Posted on Nov 15, 2015 6:33 AM

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Answer 1

rkaufmann87

Level 10

140,190 points

Nov 15, 2015 7:07 AM in response to elvengeneration

Please post an EtreCheck report of your system and we can look for obvious issues. Click the link, download & install the app and then copy and paste the results to your reply to this message.

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Answer 2

Nov 15, 2015 10:43 AM in response to rkaufmann87

EtreCheck version: 2.6.3 (223)

Report generated 11/15/15, 10:34 AM

Runtime 1:24

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

iMac (27-inch, Late 2012)

[Click for Technical Specifications]

[Click for User Guide]

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: (What does this mean?)

NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

iMac 2560 x 1440

System Software: (What does this mean?)

OS X El Capitan 10.11.1 (15B42) - Time since boot: about 17 hours

Disk Information: (What does this mean?)

APPLE HDD ST3000DM001 disk1 : (3 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 3.11 TB (2.26 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 3.00 TB Online

APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 3.11 TB (2.26 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 3.00 TB Online

USB Information: (What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Kernel Extensions: (What does this mean?)

/Applications/Beats Updater.app

[not loaded] com.beatsbydre.BeatsDFUSupport (2.1.0 - SDK 10.10) [Click for support]

/Applications/VMware Horizon View Client.app

[not loaded] com.vmware.kext.vmioplug.10.4.3 (10.4.3) [Click for support]

/System/Library/Extensions

[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7) [Click for support]

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) [Click for support]

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Click for support]

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Click for support]

[not loaded] com.wdc.driver.USB-64HP (1.0.1) [Click for support]

[not loaded] com.wdc.driver.USBHP (1.0.13) [Click for support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) [Click for support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) [Click for support]

System Launch Daemons: (What does this mean?)

[running] com.seagate.TBDecorator.plist [Click for support]

Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.amazon.cloud-player.plist [Click for support]

[running] com.amazon.music.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox UNKNOWN (missing value)

WDSecurityHelper UNKNOWN (missing value)

WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)

Jawbone Updater Application (/Applications/Jawbone Updater.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Install Adobe Flash Player UNKNOWN (missing value)

Google Chrome Application (/Applications/Google Chrome.app)

Spotify Application (/Applications/Spotify.app)

Beats Updater Application (/Applications/Beats Updater.app)

Canon IJ Network Scanner Selector2 Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

Other Apps: (What does this mean?)

[running] com.aliph.Jawbone_Updater.55392

[running] com.apple.xpc.launchd.oneshot.0x10000006.Microsoft Word

[running] com.apple.xpc.launchd.oneshot.0x10000007.EtreCheck

[running] com.beatsbydre.Beats-Updater.47072

[running] com.google.Chrome.51232

[running] com.microsoft.autoupdate.fba.14752

[running] com.spotify.client.65312

[running] jp.co.Canon.bj.scan.network.scannerselector2.15392

[running] jp.co.canon.cijscannerregister.19552

Internet Plug-ins: (What does this mean?)

Default Browser: Version: 601 - SDK 10.11

AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Click for support]

net.juniper.DSSafariExtensions: Version: Unknown [Click for support]

SlingPlayer: Version: Unknown - SDK 10.8 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 19.0.0.226 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 19.0.0.226 - SDK 10.6 Outdated! Update

SharePointBrowserPlugin: Version: 14.5.8 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Click for support]

EPPEX Plugin: Version: 3.0.5.0 [Click for support]

JavaAppletPlugin: Version: 15.0.1 - SDK 10.11 Check version

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]

Time Machine: (What does this mean?)

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 3.11 TB Disk used: 850.86 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 125

Oldest backup: 10/11/13, 6:37 AM

Last backup: 11/15/15, 10:25 AM

Size of backup disk: Too small

Backup size 2.00 TB < (Disk used 850.86 GB X 3)

Top Processes by CPU: (What does this mean?)

6% mdworker(9)

4% Mail

3% WindowServer

3% fontd

0% corestoragehelperd

Top Processes by Memory: (What does this mean?)

1.14 GB kernel_task

197 MB com.apple.WebKit.WebContent(3)

147 MB Mail

131 MB mdworker(9)

115 MB Microsoft Word

Virtual Memory Information: (What does this mean?)

12.00 GB Free RAM

4.26 GB Used RAM (1.18 GB Cached)

391 MB Swap Used

Diagnostics Information: (What does this mean?)

Nov 14, 2015, 04:43:03 PM Self test - passed

Nov 13, 2015, 08:07:41 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-11-13-200741_[ redacted].cpu_resource.diag [Click for details]

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Answer 3

Nov 22, 2015 12:09 PM in response to elvengeneration

Do you have an older Magic Trackpad?

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Answer 4

Nov 22, 2015 2:08 PM in response to johnfromnc

Yes. I have Apple tel. support last week and error occurred during remote desktop typing by tech. He advised to test keyboard and trackpad at genius bar. Appt. on last Wed. Both passed tests. Just have a log in autofill dots again. When battery compartment of trackpad was opened, it returned to normal e.g. dots disappeared. Normal typing was accepted again and computer is fine now. Reconnect trackpad and using now ok. Genius bar wants to see Dec. 2012 iMac but I don't have time to drop off. Your thoughts will be greatly appreciated. Removing trackpad from connection to iMac solved. I need to use trackpad which is supposed to use together with wireless keyboard by apple. Should I switch to wired keyboard? Bluetooth interference is my diagnosis.

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Answer 5

LaMoni

Level 1

0 points

Nov 23, 2015 7:45 AM in response to elvengeneration

I have the same problem with the iMac (Retina 5K, 27-inch, Late 2014). it only happened when i upgraded to el capitan. i too have an wireless track pad. Did you ever get a solution to the problem?

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Answer 6

Nov 23, 2015 8:08 AM in response to LaMoni

Well, it's more of a workaround than a solution, but it totally stops the issue. If you have the same issue that myself and another person in the thread linked below worked through, you can turn off your Magic Trackpad and wait enough time to confirm that it doesn't happen when the Trackpad is off.

This refers to the older, original Magic Trackpad. This does not apply to the Magic Mouse as I have had no problems with it. I don't know about the new "2" devices.

I have only heard of this issue on iMac, but I asked someone I know to test their old Magic Trackpad with their MacBook Pro on El Capitan.

El capitan 10.11 keyboard crazy after sleep

I did call Apple back yesterday and let them know my findings. I was told that the information will be passed along to the senior advisor who I originally worked with.

All the best,

John

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Answer 7

Nov 23, 2015 8:23 AM in response to elvengeneration

I am not sure. It sounds like it is worth a try. I suspect it is something specific to the original Magic Trackpad. I have a feeling that if I went out and bought a Magic Trackpad 2 and left the bluetooth keyboard and Magic Mouse going, it would work fine.

If I were in your situation and needed the trackpad to work now, I think I would first try getting the trackpad away from the computer and keyboard a little bit. I have a sliding surface under my desk and I'm going to switch my trackpad back on and see how it behaves with a little distance between it and the keyboard. If it fails under these conditions, I'll pull out my USB Mac keyboard and see if that makes a difference.

All the best,

John

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Answer 8

LaMoni

Level 1

0 points

Nov 23, 2015 8:31 AM in response to johnfromnc

Apple should exchange are old equip with the 2.0 Lol What do you think?

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Answer 9

Nov 23, 2015 9:01 AM in response to LaMoni

Absolutely! 🙂 haha

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Answer 10

Nov 29, 2015 2:23 PM in response to elvengeneration

Did you ever try a wired keyboard? I've been working since last week without an error and all I've done is move my trackpad away from my keyboard and iMac... not sure which one made the difference. I have only used the trackpad and wireless keyboard during this time. The keyboard has been right under the iMac as usual and the mouse has been off.

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