imac 27 black screen

Hello,


I've bought my imac in december 2011 :

- imac 27 mid-2011

- 2,7 Ghz intel core i5

- AMD radeon 6770M


Everything went perfect until september 2014, i was working on a montage movie for my friend's wedding when the screen suddenly went black.

I restart the system few minutes later and finish my work without problems.

From september 2014, it's getting worst and worst and now most of the time i don't see the login screen. If i put a flash light in front of the screen, i can see that the screen is on but unfortunately dark.

I have called few times apple support who try to help me even if my guarantee was over. We try to reboot SMC, PRAM but the problem is still there.

Hard for me to diagnose the problem, i would like to get help if someone encounter this problem too and what i can do to use my mac again.


Thank you for your help.

iMac (27-inch Mid 2011), OS X Mavericks (10.9)

Posted on Nov 15, 2015 8:31 AM

Reply
10 replies

Dec 13, 2015 7:49 AM in response to gaetanfromparis

Several days ago it started happening to me. I read everything I could find ... one thread was 17 pages long. The best I could do was run it at 20% brightness. If I got bold and tried to nudge it a bit higher ... <POOF> ...

But, just as a wild guess and maybe in frustration I jammed (in one nanosecond) that *!&*^#% screen brightness slider (not the brightness button on the keyboard) to full 100% brightness. And nothing happened! It stayed on, and that was several days ago. The next day I tentatively lowered it to about 80% (where it had been set for a couple of years) ... and all is well so far. Try it. Nothing to lose.

Nov 29, 2015 8:11 AM in response to gaetanfromparis

Bonjour Gaeton,


Certainment!


Go to the "Applications" icon at the bottom of the screen ... a pale blue file-folder with the letter A on it.


Go to (click) "System Preferences".


Click on the "Displays" symbol.


Et la voila! There is the brightness control/slider. In one very quick smooth motion (aussi vite que possible) move it all the way to the right ... to 100% brightness.


It worked for me, and I hope it works for you. In a day or two I lowered it to about 80%.


I also went to the Energy Saver symbol (also in the "System Preferences" section), and set the "display sleep" arrow to Never.


No guarantee, but it worked for me! Good luck!

Feb 29, 2016 10:56 PM in response to gaetanfromparis

After 3 months, it happens again unfortunately...

I didn't use my imac a lot. I tried to turn down the brightness to about 70% and it happens again twice...

Now I let light settings on 100% brightness and hope it won't happen but I'm not very confident with my imac. I never know if I all be able to use for a long time or not and also cannot update my system if this happens.

I'm forced to use it less and less.

Do you have other REX on this case?


Thx for your answer.

Dec 11, 2016 9:18 AM in response to gaetanfromparis

You guys might have resolved the issue by now, so it would be nice to hear what you have done, even if you have replaced the computer.


My wife has had this problem for a while. The screen would apparently randomly go black and she would reset the computer and lower the brightness. She found that reducing the bright to 5 notches stopped the random "blackouts", of which she complained constantly for being hard to see during the day. Then her hard disk failed, so I took it to the Apple store and had the disk replaced. They also "fixed" the screen issue by replacing some cable (I did not ask, I was happy that they said the issue was fixed). Soon enough the problem returned. Random blackouts, and a constant hard drive read/write noise that was always there but ignored as it was not the biggest issue.


I switched computers with her. Gave her my iMac and took hers, to see if I could experience her problem and read about it. Using the activity monitor (under iMac utilities) I quickly realized that I was putting too much demand on the HD. With only 4GB of installed memory, I quickly required more memory with just a couple of memory intensive applications. I have ordered a memory upgrade that will take the capacity to 12GB and I hope that this will solve the HD problem by reducing the number of read/writes per minute. Would this possibly affect the blackout issue? I think it might.


You might say, "why would you put money into an iMac that has an unresolved blackout issue?" First, let's rule out the level of brightness. The blackouts happen at low brightness as well as high brightness, at least in my case. Are you afraid to trigger the blackout by increasing the brightness and thus having to reset the computer? then the first thing you need to do is to avoid the resetting. Here is how: Whenever you have a blackout, enter this key combination: <option><command><eject> Ironically, this is supposed to turn the screen off. Then wait a second or two and press <any key>. This will light up your screen again. Now you can trouble shoot your screen issue. Turn the brightness up or down at will, to try to reproduce the issue. You will find that you cannot trigger the blackout by simply changing the brightness. However, you may find that it comes back randomly.


Some pleople say that it is an overheating problem and use the SMCFanControl. I am in the process of testing that theory. Here is where the hard drive usage/memory issue might be related to the black outs. If the low memory causes the constant access to the hard drive and this in turn overheats the drive and it is the overheating that cause the screen blackouts, then increasing the Fan RPM's might solve the problem. Better yet, increasing the computer's memory might fix the problem. I will report back!

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imac 27 black screen

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