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by Lawrence Finch,Nov 15, 2015 8:58 AM in response to djordjefromzagreb
Lawrence Finch
Nov 15, 2015 8:58 AM
in response to djordjefromzagreb
Level 8 (38,305 points)
Mac OS XCheck for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.
"Modified software" means your phone may be jailbroken, or the computer you are using to restore it may have been used to jailbreak this or some other iOS device, and it's network database is corrupted. If this is the case you must fix the "hosts" file on your computer. Google is your friend.