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Cant import photos from iPhone 6s to PC

I am no longer able import photos from my iPhone to my Windows PC. I am currently using an iPhone 6s running iOS 9.1 and WIndows 10 The iPhone is not locked. It up in Windows File Explorer and iTunes, although I can't retrieve the photos with eitherfile explorer or the windows photo app. Both tell me that there are no photos on the phone, which is not correct. If I right-click on the iPhone in File Explorer, it correctly counts the photo files on the phone, but when I select import I get an error message saying "the device is unreachable" If I select "skip files with errors" it skips all the files and downloads none. The phone is not locked. Any ideas?

iPhone 6s, iOS 9.0.2

Posted on Nov 15, 2015 1:44 PM

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Cant import photos from iPhone 6s to PC

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