Rohan_J119

Q: Apple Works Updates

how can i transfer Apple Works apps (Keynote, Numbers, Pages, iMovie, Garage Band) to my apple ID, my Mac says that another Apple ID owns them

- Ex-Gov MacBook Pro A1278 (Late 2011) running El Capitan 10.11.1

MacBook Pro, OS X El Capitan (10.11.1), A1278 Non retina

Posted on Nov 15, 2015 6:09 PM

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Q: Apple Works Updates

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  • by Peggy,

    Peggy Peggy Nov 15, 2015 8:25 PM in response to Rohan_J119
    Level 8 (38,890 points)
    Applications
    Nov 15, 2015 8:25 PM in response to Rohan_J119

    This is not a question about the long-discontinued program, AppleWorks, but about the iWork for Mac apps. I think it best belongs in the Mac App Store forum & I have asked the hosts to move it.

  • by Dah•veed,

    Dah•veed Dah•veed Nov 15, 2015 9:26 PM in response to Rohan_J119
    Level 7 (34,770 points)
    Mac App Store
    Nov 15, 2015 9:26 PM in response to Rohan_J119

    Whose Apple ID is it? Is this a second-hand Mac?

     

    Only the Apple ID that bought an app (or claimed the bundled apps that came with a new Mac) can update an app or redownload the app.

     

    If this is a second-hand Mac, these apps belong to someone else and cannot be transfered to you. A second-hand Mac is supposed to be erased and returned to the original version of OS X that shipped from the factory installed on the Mac.

     

    Late 2012 Mac mini, OS X El Capitan 10.11.1; Apple Watch, 38 mm silver AL, Watch OS 2.0.1; iPad Air 2 & iPhone 6+, iOS 9.1

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Nov 16, 2015 12:35 AM in response to Rohan_J119
    Level 9 (78,303 points)
    iTunes
    Nov 16, 2015 12:35 AM in response to Rohan_J119

    There have been numerous instances of this sort of error appearing in cases where the Mac is not second-hand and the owner is using the correct ID - I've had this problem myself. There was an issue with an expired security certificate last week and knock-on effects are still happening.

     

    There are two basic vectors. In one, people get a message when trying to open an application that it was bought on another computer when it wasn't) and needs to be signed in. Doing this usually sorts the problem for that application.

     

    The other issue is more serious. The user gets a message that the application is damaged and must be re-downloaded. Attempting to do this brings up an error that the application was purchased with a different ID, which it wasn't. There is no easy way round this. I had this on two Snow Leopard macs with BusyCal. On the first I was initially told it belonged to another ID. I inadvertently hid the application in the 'purchased' list and then restored it - I'm not convinced this had anything to do with it, but in the end I was able to download it.

     

    In the second case I was quite unable to download Busycal, but I was able to copy it from the first Mac, thus getting the 'bought on another computer' message: signing in solved that one.

     

    So the issues are random. Apple are still claiming that there are no problems and no solution has been offered. If the OP has only the one Mac and ID and is getting this error I can only suggest keeping on trying signing out and back in, rebooting, and seeing whether it can be kicked into working. Contacting Support would also be worth trying though so far they don't appear to have helped anyone.

     

    Edit: This page, among a string of complaints, has one or two suggestions, mostly suggesting that rebooting the Mac will clear the relevant cache and allow the 'damaged' error to go away. The 'other ID' in the Store itself may be more intractable.

  • by Dah•veed,

    Dah•veed Dah•veed Nov 16, 2015 6:15 AM in response to Roger Wilmut1
    Level 7 (34,770 points)
    Mac App Store
    Nov 16, 2015 6:15 AM in response to Roger Wilmut1

    Ex-Gov MacBook Pro A1278 (Late 2011)

    It's a used Mac!

  • by Linc Davis,

    Linc Davis Linc Davis Nov 16, 2015 7:24 AM in response to Rohan_J119
    Level 10 (208,000 points)
    Applications
    Nov 16, 2015 7:24 AM in response to Rohan_J119

    Before acquiring a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.

    The first thing to do after acquiring the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.

    How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.

    It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.

    1. If you don't own another Mac

    a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.

    b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.

    To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.

    c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe. Note that Mac Pro tower models older than late 2014 (with the "cheese-grater" enclosure) cannot use Internet Recovery, regardless of which OS version they shipped with. The round Mac Pro (2014 or later) can use it.

    d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.

    2. If you do own another Mac

    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.

    3. Partition and install OS X

    a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.

    b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the  Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.

    c. An unusual problem may arise if all the following conditions apply:

              OS X 10.7 or later was installed by the previous owner

              The startup volume was encrypted with FileVault

              You're booted in Recovery mode (that is, not from a 10.6 installation disc)

    In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this ASC discussion.

    d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.

    e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.

    4. Other issues

    a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.

    b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.

    c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Nov 16, 2015 8:10 AM in response to Dah•veed
    Level 9 (78,303 points)
    iTunes
    Nov 16, 2015 8:10 AM in response to Dah•veed

    Dah•veed wrote:

     

    Ex-Gov MacBook Pro A1278 (Late 2011)

    It's a used Mac!

    So it is . Still, a good excuse for a rant .