SharylFriendp
Level 1 (0 points)

Q: Why does my iPad mini keep freezing up/locking up?

MY iPad mini keeps freezing, locking up and crashing game apps.

I Have deleted most apps, photos, even bookmarks, then rebooted my iPad several times, but to no avail.

 

i Have noticed, ever since updating the iPad to iOS 9.0 and above, this has been happening.

i Have gone as far as paying monthly for more space on my device.

 

my iPad says I am only using a quarter of my available space!

I Really cannot afford, nor will I, purchase another iPad.

my husband and daughter haven't updated past iOS 7 and THEY DO NOT HAVE this issue of locking/freezing up!

 

i Really hope Apple fixes this issue soon, or its back to my Kindle Fire!

iPad Mini, iOS 9.0.2

Posted on Nov 15, 2015 8:15 PM

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SharylFriendp

Q: Why does my iPad mini keep freezing up/locking up?

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  • by sterling r,Helpful

    sterling r sterling r Dec 5, 2015 5:43 PM in response to SharylFriendp
    Community Specialists
    Dec 5, 2015 5:43 PM in response to SharylFriendp

    Howdy SharylFriendp,

     

    It sou ids like you are having some performance issues on your iPad after updating to iOS 9. That is certainly unexpected but it sounds like a software issue based on what you are describing. I would start by quitting all the running apps on the iPad:

     

    Force an app to close in iOS
    https://support.apple.com/en-us/HT201330

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/en-us/HT201559
     
    If the issue persists, backup your device to iTunes, then restore it as new and verify that it works. This will verify that the iOS software and your iPad hardware are functioning correctly.
     
    How to erase your iOS device and then set it up as a new device or restore it from backups
    https://support.apple.com/en-us/HT204686


    If it works the way it should, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself. 

     

    Thank you for using Apple Support Communities, let us know how that goes!