Gianni1614
Level 1 (0 points)

Q: Unknown Apple ID when trying to upgrade

I have El Capitan, and when I go to update my programs. I click on the Update all  and a screen pops up saying "sign in to download from the App Store"

 

It was the apple ID already typed out, and I just have to type in a password... the problem is that the Apple ID Email address is not mine, nor do I know who's it is...

 

it sais luisortiz26x@hotmail.com... i don't have a friend with that email address.. nor has anyone used my laptop, I have no idea why it had that there..

 

any help would be appreciated

Posted on Nov 16, 2015 1:15 AM

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Gianni1614

Q: Unknown Apple ID when trying to upgrade

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  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Nov 16, 2015 2:47 AM in response to Gianni1614
    Level 9 (52,424 points)
    Mac OS X
    Nov 16, 2015 2:47 AM in response to Gianni1614

    Are you the original owner?  If not, then some has had access to your MBP.

     

    You may have to reinstall the original OSX in order to get your ID associated with the MBP.

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 16, 2015 6:31 AM in response to Gianni1614
    Level 10 (207,995 points)
    Applications
    Nov 16, 2015 6:31 AM in response to Gianni1614

    You installed at least one hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.

    Important: The app you need to remove may not be the one named in the update notice. For example, the App Store could prompt you to update "Angry Birds" or "Twitter," but the hacked app could be "Final Cut Pro." Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.

    1. Triple-click anywhere in the line of text below on this page to select it:

    kMDItemAppStoreHasReceipt=1

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    2. In the Finder, press command-F to open a search window, or select

              File ▹ Find

    from the menu bar. In the search window, select

              Search: This Mac

    from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select

              Other...

    A sheet will drop down. In that sheet, select

              Raw Query

    as the criterion, then click OK or press return.

    Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.

    3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were downloaded from the App Store using other Apple ID's that you control, sign in to the store under each of those ID's and check the purchases.

    4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Delete each such item.

    5. Quit and relaunch the App Store. Test.

    If you find these instructions confusing, ask for an alternative method.

  • by ChrisTheClark,

    ChrisTheClark ChrisTheClark Dec 3, 2015 8:29 PM in response to Gianni1614
    Level 1 (0 points)
    Dec 3, 2015 8:29 PM in response to Gianni1614

    Yeah I just got the same thing, same address and all luisortiz26x@hotmail.com, not sure what that's about