danielle hart

Level 1 (0 points)

Q: reset iphone but now apple ID doesnt work PLEASE HELP!!

I reset my iPhone 4s to give to my sister and it's telling me I have to put my

old Apple ID in and it doesn't work. I know the email and password but It

Still doesn't work

PLEASE HELP!!

iPhone 4S, iOS 9

Posted on Nov 16, 2015 5:06 AM

I have this question too

Q: reset iphone but now apple ID doesnt work PLEASE HELP!!

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Helpful answers

by sterling r,

sterling r Nov 17, 2015 2:45 PM in response to danielle hart
Community Specialists

Nov 17, 2015 2:45 PM in response to danielle hart

Howdy Danielle,

it sounds like you are being asked for your old Apple ID after having restored your phone. I would use the information in the following article about that very issue, found here:

If you‘re asked for the password to your previous Apple ID in iCloud
https://support.apple.com/en-us/HT203828

Thank you for using Apple Support Communities.
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