Q: Download error in ITunes
I'm trying to download songs on my iPhone from ITunes but a few of them have failed to download saying 'Download error tap to retry. When I retry, the sign in to iTunes Store screen appears but with a different Apple ID to mine. I don't know the password that belongs to this ID or why this ID even exists. How do I rectify this as I don't want to waste the money on songs that won't download. Any help would be appreciated
THanks
iPhone 5c, iOS 9.1
Posted on Nov 16, 2015 3:36 AM
Community Specialists
Hey there ValM64,
It sounds like you are trying to redownload some past purchases and are unsure of why you are unable to redownload them. Since this is the case, you might want to report an issue with your purchased items, which the link below can help you with:
https://support.apple.com/en-us/HT204084
Take care, and thanks for visiting the Apple Support Communities.
Posted on Nov 17, 2015 3:22 PM