abullor
Level 1
(0 points)
Q: Iphone 6s (9.1) touchscreen fails
The touchscreen of my Iphone 6s (IOS 9.1) gets freezed in a randomly way. The buttons are also "pressed" by themself. Is it a software problem?
iPhone 6s, iOS 9.1
D.Cohen
Level 6
(8,424 points)
Try to reset your device. This won't delete your data stored on this device.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
If this does not help, restore your device to factory settings. Note that this will erase the data from your device.
Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.
https://support.apple.com/en-us/HT201263
If these steps don't work, contact Apple and ask for help.
