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Cannot download the OS X El Capitan

After I click the DOWNLOAD button in App Store, the loading icon on the left top corner start rotating, but I get an error message finally.

I have tried the above process many times and the results are the same.


About my iMac:

iMac (21.5-inch, Late 2012)

2.9 GHz Intel Core i5

8 GB 1600 MHz DDR3

iOS 10.10.5

App Store version 2.0

iPhone 6 Plus, iOS 9.1

Posted on Nov 16, 2015 7:38 AM

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Question marked as Best reply

Posted on Nov 24, 2015 6:08 AM

Look inside your Applications folder for Install OS X El Capitan.app, move it to the Trash and delete.

Now have a look in Launchpad and see if there is an OS X icon if so click and hold till it starts to wiggle, click the 'x', then delete.

Restart, and relaunch App Store, now see if the download starts.

2 replies
Question marked as Best reply

Nov 24, 2015 6:08 AM in response to loadsam

Look inside your Applications folder for Install OS X El Capitan.app, move it to the Trash and delete.

Now have a look in Launchpad and see if there is an OS X icon if so click and hold till it starts to wiggle, click the 'x', then delete.

Restart, and relaunch App Store, now see if the download starts.

Cannot download the OS X El Capitan

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