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Nov 16, 2015 10:25 AM in response to Aya allazimiby ChitlinsCC,Who is " they " ??
When you say "the original bill was sent", sent to " whom "?
Where did you purchase your iPhone? What store? Online?
There are two kinds of 'activation' it seems... original carrier activation and "Find My iPhone" Activation Lock.
Which type are you talking about?
Find My iPhone Activation Lock - Apple Support
https://support.apple.com/en-us/HT201365
Apple Inc.
Sep 21, 2015 - Find My iPhone includes a feature called Activation Lock that is designed to prevent anyone else from using your iPhone, iPad, or iPod touch if ...Apple Inc.
Oct 9, 2015 - With iOS 7 or later, Find My iPhone includes a feature called Activation Lock, which is turned on automatically when you set up Find My iPhone.Apple Inc.
Sep 21, 2015 - Learn how to turn off Activation Lock and remove your device from a previous owner's Apple ID so that you can set up and use it. If you turn on ...If you can't activate your iPhone - Apple Support
https://support.apple.com/en-us/HT201407
Apple Inc.
Jul 29, 2015 - If you see an alert message as you try to activate your iPhone, follow ... A password prompt means Activation Lock might be enabled in Find my ... -
Nov 16, 2015 10:53 AM in response to ChitlinsCCby Aya allazimi,OKii ..first my iphone was locked becouse I forgot icloud so when i call apple support they told me either i remember security question or i send to them (apple support) my bill wh i bought this phone by email so i did that but they told me that is no service on iphone 5 or 5s meaning that they cannot unlock it .
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Nov 16, 2015 10:57 AM in response to Aya allazimiby KiltedTim,You must provide proof of purchase from an authorized distributor of iPhones. If you purchased a gray market device from an unauthorized source, they won't help you.
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Nov 16, 2015 11:16 AM in response to Aya allazimiby ChitlinsCC,I have to agree with Tim... you seem to have purchased an iPhone that is on a Master List of Stolen or Lost iPhones (by IMEI or serial number).
Just because you have a purchase receipt from some seller does not remove its status from the list.
If the 'store' has somehow obtained the phone not knowing it was stolen, you could point out to them that all they needed to do was check it out on the iCloud activation lock page
> Maybe they will give you a refund for your iPhone.
http://techcrunch.com/2014/10/02/how-to-check-if-iphone-is-stolen/
Want to check if that iPhone you’re considering nabbing off of Craigslist is stolen before you hand over your cold, hard cash?
Apple has just released a tool <https://www.icloud.com/activationlock/> that exists solely to verify whether or not a used iPhone has been locked down remotely by its rightful owner.
All you need is the IMEI or the serial number. Punch one of those in, and it’ll tell you whether or not the device is activation locked, and whether or not it’s ready for a new Apple ID to sign in.
“But wait!” you say. “If I’m buying from someone on Craigslist, can’t I just check the phone to make sure it unlocks?”
Theoretically! But as iClarified points out, hackers figured out a method months ago to get past the activation lock screen just enough to make a device seem legit (until you try to, say, make a phone call with it.)
This prevents that; even if the activation lock has been circumvented somehow on the device, it’ll still show up as flagged on Apple’s end. It’ll also help on things like eBay (assuming the seller is willing to cough up the necessary details) where it’s tough to give the device a proper once over.