HT202069: Gather and use iTunes Diagnostics in iTunes for Windows

Learn about Gather and use iTunes Diagnostics in iTunes for Windows
Randell1965

Q: My iPod was whiped and now will not open and is not visible on computer.  Please help.

 

Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)


Gateway NE56R


iTunes 12.3.1.23


QuickTime not available


FairPlay 2.9.9


Apple Application Support 4.1


iPod Updater Library 12.0


CD Driver 2.2.3.0


CD Driver DLL 2.1.3.1


Apple Mobile Device 9.1.0.6


Apple Mobile Device Driver 1.67.0.0


Bonjour 3.1.0.1 (333.18)


Gracenote SDK 3.06.1.3084


Gracenote MusicID 3.06.1.3084


Gracenote Submit 3.06.1.3084


Gracenote DSP 3.06.1.3084


iCloud for Windows 5.0.2.61



iTunes Serial Number 00000026E2AF22FC



Current user is not an administrator.


The current local date and time is 2015-11-16 10:54:04.


iTunes is not running in safe mode.


WebKit accelerated compositing is enabled.


HDCP is supported.


Core Media is supported.



  


**** External Plug-ins Information ****



No external plug-ins installed.



Genius ID: aad794eaa73bf838dd32116eeb02b816



iPodService 12.3.1.23 (x64) is currently running.


iTunesHelper 12.3.1.23 is currently running.


Apple Mobile Device Service service 3.3.0.0 is currently running.



**** Device Sync Tests ****



No iPod, iPhone, or iPad found.


iPod classic

Posted on Nov 16, 2015 8:54 AM